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Guest Service Advocate Resume Example

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GUEST SERVICE ADVOCATE
Summary

Enthusiastic Biology student with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to bring above average skills into education settings.

Skills
  • Personal service background
  • Ability to take initiative
  • Time management
  • Decision-making skills
  • Training skills
  • Schedule management
  • Organized and detail-oriented
  • Reliable and trustworthy
  • Friendly, positive attitude
  • Active listening
Experience
Company Name | City, StateGuest Service Advocate03/2019 - Current
  • Resolved guest challenges and complaints by applying resourceful and actionable solutions.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Sought out and implemented methods to improve service and team performance to boost business sustainability.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Facilitated on-boarding process to coach new employees on company procedures and duties.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Utilized excellent math skills to maintain accurate inventory levels.
  • Followed all safety protocols and company processes and procedures.
Company Name | City, StateSupervisor 02/2017 - 06/2019
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
  • Assembled and prepared ice cream-based drinks, following recipes to produce consistent products.
  • Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.
  • Managed POS register to complete customer transactions.
  • Greeted guests pleasantly, discussing specialty flavors and answering allergen concerns.
  • Memorized seasonal menu options and flavors to provide customers with updated information on new items and offerings.
  • Processed telephone orders, reviewing and verifying all information for accuracy.
  • Provided ongoing training to address staff needs.
  • Conveyed project information consistently and quickly to resolve issues and deliver constructive feedback.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Organized stockroom by keeping products in correct locations to maintain accurate inventory counts.
Company Name | City, StateSlides Attendent04/2018 - 03/2019
  • Provided emergency first aid procedures when necessary, including CPR, basic life support and Heimlich maneuver.
  • Provided knowledgeable service when answering questions and greeted all customers with friendly demeanor.
  • Screened guests for specific ride criteria, refusing patrons for not meeting height requirements.
  • Provided physical assistance to visitors getting onto and off of rides.
  • Educated patrons on facilities, entertainment options and rules and regulations.
  • Supported customer needs by providing information and answering questions concerning facility, promotions, events and organizational rules and policies.
  • Communicated with manager to discuss ride maintenance or repair issues.
  • Trained new employees on ride operations, pointing out safety mechanisms and features.
  • Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
  • Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Education and Training
Eastern Iowa Community College District | City, StateAssociate of Science in Biology12/2020
  • 3.0 GPA
Additional Information

I have been enrolled in community college since August of 2018. I received my Associate in Science degree in December of 2020, and I am still taking a class before I head to a University to receive my Bachelors in Science. By taking one class before I transfer, I am keeping a consistent positive attitude towards furthering my degree and goals. I plan to transition to a premedical to become a Dermatologist. Dermatology has always been an interest in my life after discovering personal predicaments involving dermatology. I have to provide housing, electrical, water, food, and income for school by myself, so I average 35 hours a week while taking on school fulltime. Working to me is my comfort. Working help fills my time and makes myself be accountable with my income. I need to budget and provide for my biggest expense, which is college. I can describe myself as being committed, driven, dependable, hardworking, and experienced.

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Resume Overview

School Attended

  • Eastern Iowa Community College District

Job Titles Held:

  • Guest Service Advocate
  • Supervisor
  • Slides Attendent

Degrees

  • Associate of Science in Biology

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