Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Personable Service Advocate with a passion for providing exceptional customer and personal service in the retail industry. Friendly and understanding with the ability to professionally handle complaints and resolve issues in a timely manner. First-rate interpersonal and decision-making talents.

Skills
  • Time management
  • Personal service background
  • Decision-making skills
  • Ability to take initiative
  • Cash handling accuracy
Experience
Guest Service Advocate/Cashier, 11/2019 - Current
Prudential Fort Washington, PA,
  • Built customer loyalty and strength by finding solutions to customers needs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted Team leads with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Customer Support/Cashier, 09/2010 - 03/2011
Braum's Ice Cream & Dairy Store City, STATE,
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Stayed up to date on current item discounts to support promotions.
  • Processed customer payments quickly and returned exact change and receipts.
Senior Customer Service Associate, 09/2007 - 02/2010
Movie Gallery City, STATE,
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Replenished shelves to maintain adequate merchandise levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Performed store opening and closing duties, including counting cash drawers, preparing and making bank deposits and checking all equipment for proper functioning.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
: Medical Billing And Insurance Coding, Expected in
-
University Of Cincinnati Clermont College - Batavia, OH
GPA:
: , Expected in
-
University Of Phoenix - Tempe, AZ
GPA:
High School Diploma: , Expected in 05/1996
-
Macarthur High School - Lawton, OK
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

93Good

resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • University Of Cincinnati Clermont College
  • University Of Phoenix
  • Macarthur High School

Job Titles Held:

  • Guest Service Advocate/Cashier
  • Customer Support/Cashier
  • Senior Customer Service Associate

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: