Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Personable Service Advocate with a passion for providing exceptional customer and personal service in the retail industry. Friendly and understanding with the ability to professionally handle complaints and resolve issues in a timely manner. First-rate interpersonal and decision-making talents.

  • Time management
  • Personal service background
  • Decision-making skills
  • Ability to take initiative
  • Cash handling accuracy
Guest Service Advocate/Cashier, 11/2019 - Current
Prudential Fort Washington, PA,
  • Built customer loyalty and strength by finding solutions to customers needs.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Assisted Team leads with completing end-of-day counts and securing funds to prevent loss or theft.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Resolved issues with cash registers, card scanners and printers.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Customer Support/Cashier, 09/2010 - 03/2011
Braum's Ice Cream & Dairy Store City, STATE,
  • Greeted customers and responded to informational requests.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.
  • Stayed up to date on current item discounts to support promotions.
  • Processed customer payments quickly and returned exact change and receipts.
Senior Customer Service Associate, 09/2007 - 02/2010
Movie Gallery City, STATE,
  • Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
  • Volunteered to handle complaints and issues for manager during busy time periods.
  • Handled cash and credit card payments and returned receipts, change and payment cards to customers.
  • Replenished shelves to maintain adequate merchandise levels.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Capitalized on opportunities to enhance customer experiences and bring in repeat business.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Performed store opening and closing duties, including counting cash drawers, preparing and making bank deposits and checking all equipment for proper functioning.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
: Medical Billing And Insurance Coding, Expected in
University Of Cincinnati Clermont College - Batavia, OH
: , Expected in
University Of Phoenix - Tempe, AZ
High School Diploma: , Expected in 05/1996
Macarthur High School - Lawton, OK

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School Attended

  • University Of Cincinnati Clermont College
  • University Of Phoenix
  • Macarthur High School

Job Titles Held:

  • Guest Service Advocate/Cashier
  • Customer Support/Cashier
  • Senior Customer Service Associate


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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