Guest Service Advocate Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Multilingual individual with team-oriented nature and expertise to handle diverse tasks, including checking shipments and processing customer payments. Positive and upbeat communicator dedicated to customer satisfaction. Proficient in keeping stock current, organized and properly identified to promote sales.

  • Sales
  • Teamwork
  • Inventory Control
  • Store Merchandising
  • Cleaning
  • Product Knowledge
  • Stock Control
  • Visual Merchandising
  • Sorting
  • Organization
  • Customer service
  • Planning and Coordination
  • Conflict resolution
  • First Aid/CPR
  • Maintenance & Repair
  • Leadership
  • Basic math
  • Payment Processing
  • Cash Handling
  • Sales Goals
  • Equipment monitoring
  • Customer relationships
  • Cleaning procedures
  • Heavy lifting
  • Equipment operation
  • Warehouse safety
  • Inventory audits
  • Order fulfillment
  • Merchandising
  • Inventory management
  • Forklift, pallet jack and electric jack safety and operation
  • Stocking and replenishing
  • Safety processes and procedures
Work History
Guest Service Advocate, 08/2019 to Current
Mills Fleet FarmWaukee, IA,
  • Greeted each customer and solved all issues and complaints via face-to-face or on the phone.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Cart Attendant, 08/2019 to Current
Firehouse SubsBozeman, MT,
  • Removed broken and unserviceable carts from inventory for repair.
  • Gathered and consolidated carts, freeing up additional cart return spaces.
  • Cleared parking lot of litter and foreign debris.
  • Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
  • Collected and returned all hand baskets and shopping carts to proper place for new customer use.
  • Conducted regular restroom checks ensuring well-stocked consumables such as paper towels and toilet paper.
  • Responded to spills in store and in parking lot cordoning areas off and cleaning up spills using appropriate equipment.
  • Patrolled car park for unattended and loose shopping carts, preventing damage to patron vehicles.
  • Provided disinfectant wipes to customers at entrance.
  • Assisted co-workers in restocking and conducting inventory of store.
  • Periodically disinfected carts preventing spread of disease.
  • Cleaned carts and repaired broken or damaged parts.
  • Organized store merchandise racks by color, size and style to promote visually appealing environment.
Cashier, 08/2019 to Current
TargetCity, STATE,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Reviewed weekly sales circulars and monitored price changes.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Assisted customers with special services, account updates and promotional options.
  • Assisted customers by answering questions and fulfilling requests.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Replenished checkout lines with printer paper and change throughout shifts to prevent any customer service delays.
  • Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
Produce Rep., 05/2014 to 07/2019
H-E-B GroceryCity, STATE,
  • Checked for outdated and overripe grocery items and removed from inventory.
  • Monitored refrigeration, freezer and cooling areas for proper functioning and reported issues to supervisor.
  • Supported promotional plans by updating signage with price changes.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
  • Operated various types of equipment including balers, power jacks and slicing machines.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Assisted customers with price checking and finding requested items in store.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Maintained safe, neat and clean working environment at all times.
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.
  • Stayed current on available products, store promotions and customer service policies to better shoppers.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Received and unloaded new items upon delivery and checked products for damage and order accuracy.
High School Diploma: , Expected in 05/2013
Georgetown High School - Georgetown, TX
Additional Information

Can read, speak, and write in both Spanish and English.

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Resume Overview

School Attended
  • Georgetown High School
Job Titles Held:
  • Guest Service Advocate
  • Cart Attendant
  • Cashier
  • Produce Rep.
  • High School Diploma