guest service advocate resume example with 4 years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

I have been employed at several companies throughout my years as a part-time worker and I believe that the diffJessicag demands of each have strengthened my strengths as a worker and has helped me build a reliable and personable initiative. I am passionate about theatre and entertainment and I want to be involved with it in any way.

  • Time management
  • Ability to take initiative
  • Decision-making skills
  • Personal service background
  • Production understanding
  • Conflict resolution
  • Reliable and trustworthy
  • Multitasking
  • Friendly, positive attitude
  • Computer skills
  • Active listening
  • Behavior Management
  • Activity Planning
  • Child Safety Procedures
  • Follows directions
  • Discipline understanding
  • Personable nature
  • Keeping children safe
  • Certified in First Aid and CPR
  • Responsible driver
Education and Training
St. Olaf College Northfield, MN Expected in 05/2023 Bachelor of Arts : Theater Arts - GPA :
Chisago Lakes Senior High School Lindstrom, MN Expected in 06/2019 High School Diploma : - GPA :
2 Fellas & A Big Vehicle - Guest Service Advocate
Broken Arrow, OK, 11/2020 - Current
  • Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Resolved issues with cash registers, card scanners and printers.
  • Resolved issues regarding customer complaints and escalated worsening concerns to team leaders for remediation.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Increased sales [Number]% by suggesting specific purchases to customers.
  • Processed [Number] transactions per day with exceptional accuracy.
  • Welcomed customers, offJessicag assistance to help find necessary store items.
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Trained new employees in cashiJessicag procedures, offJessicag assistance in resolving technological and customer issues.
  • Inspected items for damage and obtained replacements for customers.
  • Scanned customer purchases, supporting transactions to streamline sales process.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Marriott International - Nanny
Somerset, NJ, 03/2019 - 08/2020
  • Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Checked homework and assisted with schoolwork and studying to bolster academic aptitude.
  • Provided direct-care services for 2-3 children of varying ages, promoting safe, healthy and fun lifestyle.
  • Assisted children with homework and implemented school material in practical, everyday activity.
  • Cooked nutritious meals to promote healthy diet and nutrition.
  • Encouraged safe, positive behavior by redirecting children to take positive action.
  • Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
  • Maintained accurate daily records of children's individual activities, behaviors, meals and naps.
  • Administered medication and minor first aid to sick and injured children.
  • Researched food allergies to better understand and provide higher level of care and oversight for individuals with such conditions.
  • Provided safe and efficient transportation to and from activities and events.
  • Sparked creativity and imagination by helping children discover new things each day.
  • Taught children safe behavior such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
  • Documented daily activity in logs to analyze child's development over time.
  • Regulated children's schedules to balance rest, learning and play.
  • Cleaned and tidied house, including doing laundry, sweeping and mopping floors and dusting.
  • Prepared snacks and meals, scheduled and coordinated projects and reinforced appropriate discipline for children according to parents' specifications.
  • Facilitated safe, caring and warm environment for children between ages of 5 and 12 years old to stimulate development.
Trollhaugen Ski Area & Restaurant - Snack Bar Attendant
City, STATE, 01/2017 - 02/2019
  • Took orders from customers cheerfully to maintain professional and welcoming appeal of snack area.
  • Set up and broke down snack bar daily to serve 100 or more customers.
  • Delivered prepared food and beverage items promptly to customers' tables and bar area.
  • Minimized spoilage risk by handling and storing snack bar foods according to health code standards.
  • Restocked condiments, service supplies and snack bar foods throughout shifts to stay ahead of customer demands.
  • Scheduled equipment use with managers, using information about daily menus to help coordinate cooking times.
  • Prepared items according to written or verbal orders, working on several different orders simultaneously.
  • Safely prepared, assembled and presented food to satisfy customers and fill orders.
  • Maintained neat, well-groomed appearance including impeccable personal hygiene, hair restraint and minimal jewelry to met company standards.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Calculated and processed payments, communicating with customers to ensure accuracy and satisfaction.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Recorded customer orders and communicated clearly to confirm each order.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Completed side work tasks, including restocking condiments and cleaning refrigerators.
  • Answered patron questions about menu items, pricing and potential food allergy risks.
  • Carefully maintained proper sanitation, health and safety standards in all work areas by applying industry best practices and company requirements.
  • Served food and beverages with focus on quality items and superior service.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Followed all established restaurant practices and procedures by delivJessicag food which met quality standards.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Received orders and fulfilled orders quickly and efficiently.

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Resume Overview

School Attended

  • St. Olaf College
  • Chisago Lakes Senior High School

Job Titles Held:

  • Guest Service Advocate
  • Nanny
  • Snack Bar Attendant


  • Bachelor of Arts
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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