Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Adaptable and courteous Customer Service Representative with 8 years of experience attending to guests needs. Talented at answering questions, problem solving, offering information and completing all requested services to ensure a seamless experience. Committed to delivering dynamic service by partnering with others and fostering positive relationships with guests and coworkers.

Skills
  • Microsoft Office
  • Cash transactions
  • Effective planning
  • Hospitality services
  • Conflict management
  • Work ethic
  • Organizational skills
  • Conflict resolution
  • Time management
  • Leadership
  • Team building
Experience
Guest Relations Representative, 12/2018 - Current
Froedtert Memorial Lutheran Hospital Sussex, WI,
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Planned customized itineraries for guests, including day to day activities and dining reservations, resulting in promotion of local tourism and entertainment.
  • Created and optimized daily schedules to secure proper coverage for all shifts.
  • Processed admission payments and provided tickets.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to Guests and provided customers with receipts and proper change.
  • Manages sorting, logging and returning of lost valuables efficiently and effectively.
  • Worked with other lines of business to meet all incoming guest needs, creating a seamless experience to maximize satisfaction.
  • Supervised and trained a team while promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Answered guest queries and satisfied customer concerns to improve overall customer satisfaction.
  • Served as resource for guests with concerns, challenges and questions with park facilities.
  • Worked swiftly to handle and resolve emergency situations to create safe environment for guests and team members.
Executive Assistant Wedding Decorator and Planner, 05/2013 - 08/2019
Northside Hospital Jonesboro, GA,
  • Assessed events planning services and related costs.
  • Maintained close communication with clients to mitigate service issues.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Coordinated vendors, timelines and budgets for events.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Resolved day-of issues with creative problem-solving to seamlessly execute events.
  • Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
  • Planned event details such as decor, seating and floor plan.
  • Partnered with bride and groom to plan weddings and receptions with up to 500 attendees.
  • Partnered with vendors, coordinated payments and supervised event activities.
  • Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
  • Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
  • Researched concepts and followed industry trends to provide knowledgeable insight to clients.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Set up and tore down all services in banquet halls or customer locations.
  • Loaded supplies into delivery vans and unloaded before and after events.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Greeted newly seated guests quickly and efficiently.
  • Arranged place settings with fresh tablecloths, tableware and flowers.
  • Collected and delivered wedding gifts, cards, leftover favors and decorations after wedding.
  • Steamed gowns and assisted brides in preparation for ceremony.
  • Organized venues, guest lists, catering and event itineraries.
Pharmacy Technician, 09/2016 - 05/2017
CVS Pharmacy City, STATE,
  • Transmitted daily bulk orders to maintain inventory levels.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Communicated with insurance companies for billing purposes.
  • Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Prepared prescription labels, promoting accuracy in medication administration and dosing.
Education and Training
High School Diploma: , Expected in 06/2015
-
Cuyahoga Falls High School - Cuyahoga Falls, OH
GPA:
: , Expected in
-
Stark State College - Canton, OH
GPA:
: , Expected in
-
University Of Akron - Akron, OH
GPA:
Certificate of Completion: Hospitality And Tourism Management, Expected in 04/2020
-
Florida Atlantic University - Boca Raton, FL
GPA:

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Resume Overview

School Attended

  • Cuyahoga Falls High School
  • Stark State College
  • University Of Akron
  • Florida Atlantic University

Job Titles Held:

  • Guest Relations Representative
  • Executive Assistant Wedding Decorator and Planner
  • Pharmacy Technician

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)
  • Certificate of Completion

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