Jessica Claire
- , , 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Adaptable and courteous Customer Service Representative with 8 years of experience attending to guests needs. Talented at answering questions, problem solving, offering information and completing all requested services to ensure a seamless experience. Committed to delivering dynamic service by partnering with others and fostering positive relationships with guests and coworkers.
Skills
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Experience
Guest Relations Representative, 12/2018 - Current
Froedtert Memorial Lutheran Hospital – Sussex, WI,
Froedtert Memorial Lutheran Hospital – Sussex, WI,
- Arranged special accommodations for guests to maintain optimal satisfaction.
- Planned customized itineraries for guests, including day to day activities and dining reservations, resulting in promotion of local tourism and entertainment.
- Created and optimized daily schedules to secure proper coverage for all shifts.
- Processed admission payments and provided tickets.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to Guests and provided customers with receipts and proper change.
- Manages sorting, logging and returning of lost valuables efficiently and effectively.
- Worked with other lines of business to meet all incoming guest needs, creating a seamless experience to maximize satisfaction.
- Supervised and trained a team while promoting positive work environment through effective communication, active engagement and hands-on assistance.
- Answered guest queries and satisfied customer concerns to improve overall customer satisfaction.
- Served as resource for guests with concerns, challenges and questions with park facilities.
- Worked swiftly to handle and resolve emergency situations to create safe environment for guests and team members.
Executive Assistant Wedding Decorator and Planner, 05/2013 - 08/2019
Northside Hospital – Jonesboro, GA,
Northside Hospital – Jonesboro, GA,
- Assessed events planning services and related costs.
- Maintained close communication with clients to mitigate service issues.
- Recommended money-saving strategies for events to bring costs within budget.
- Coordinated vendors, timelines and budgets for events.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Resolved day-of issues with creative problem-solving to seamlessly execute events.
- Communicated with clients across event planning and execution to deliver exceptional customer satisfaction.
- Planned event details such as decor, seating and floor plan.
- Partnered with bride and groom to plan weddings and receptions with up to 500 attendees.
- Partnered with vendors, coordinated payments and supervised event activities.
- Expertly sourced fabrics and carpets to meet customers' expectations and budgets.
- Collaborated closely with customers, adjusting plans as needed to satisfy client needs and requirements.
- Researched concepts and followed industry trends to provide knowledgeable insight to clients.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Set up and tore down all services in banquet halls or customer locations.
- Loaded supplies into delivery vans and unloaded before and after events.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Greeted newly seated guests quickly and efficiently.
- Arranged place settings with fresh tablecloths, tableware and flowers.
- Collected and delivered wedding gifts, cards, leftover favors and decorations after wedding.
- Steamed gowns and assisted brides in preparation for ceremony.
- Organized venues, guest lists, catering and event itineraries.
Pharmacy Technician, 09/2016 - 05/2017
CVS Pharmacy – City, STATE,
CVS Pharmacy – City, STATE,
- Transmitted daily bulk orders to maintain inventory levels.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Improved drug inventory management procedures to reduce overhead and eliminate backorders or overstock.
- Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
- Communicated with insurance companies for billing purposes.
- Teamed with peers, technicians and other pharmacists to prioritize and complete orders.
- Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Prepared prescription labels, promoting accuracy in medication administration and dosing.
Education and Training
High School Diploma: , Expected in 06/2015
Cuyahoga Falls High School - Cuyahoga Falls, OH
Cuyahoga Falls High School - Cuyahoga Falls, OH
Stark State College - Canton, OH
University Of Akron - Akron, OH
Certificate of Completion: Hospitality And Tourism Management, Expected in 04/2020
Florida Atlantic University - Boca Raton, FL
Florida Atlantic University - Boca Raton, FL
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Resume Overview
School Attended
- Cuyahoga Falls High School
- Stark State College
- University Of Akron
- Florida Atlantic University
Job Titles Held:
- Guest Relations Representative
- Executive Assistant Wedding Decorator and Planner
- Pharmacy Technician
Degrees
- High School Diploma
- Some College (No Degree)
- Some College (No Degree)
- Certificate of Completion
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