Guest Relations Representative Resume Example
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SylviaDouglas
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Service-oriented guest relations ambassador rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.
Experience
Company Name | City, StateGuest Relations Ambassador08/2016 - 03/2020
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Maintained exceptional standards of customer service during high-volume, fast-paced operations.
- Managed customer complaints and rectified issues to complete satisfaction.
- Responded to guests, including email, telephone and in-person inquiries.
- Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
Company Name | City, StatePBX Switchboard Operator08/2004 - 08/2016
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Took messages from callers and accurately relayed details to intended staff.
- Communicated general company information to inquiring customers to project positive company image.
- Handled incoming and outgoing calls according to standard operating procedures.
- Saved employees valuable time by logging maintenance requests and overseeing completion of work.
- Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
- Provided training and coaching to new PBX operators.
Company Name | City, StateHousekeeping Room Attendant06/1996 - 08/2004
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
- Attended to 16 guest rooms, including sweeping, mopping, and vacuuming.
- Interacted pleasantly with clients and guests when performing daily duties.
- Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
- Removed soiled linens and articles from rooms and delivered to laundry area.
- Reported guest issues, safety and maintenance concerns immediately to engineering.
Education and Training
Kellits High | CityHigh School Diploma
Skills
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Resume Strength
- Measurable results
Resume Overview
School Attended
- Kellits High
Job Titles Held:
- Guest Relations Ambassador
- PBX Switchboard Operator
- Housekeeping Room Attendant
Degrees
- High School Diploma
