, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Service-oriented guest relations ambassador rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.
Experience
08/2016 to 03/2020Guest Relations AmbassadorCoca-Cola | San Antonio, TX,
Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Maintained exceptional standards of customer service during high-volume, fast-paced operations.
Managed customer complaints and rectified issues to complete satisfaction.
Responded to guests, including email, telephone and in-person inquiries.
Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
Worked with room service, housekeeping, maintenance and security to meet all guest needs.
08/2004 to 08/2016PBX Switchboard OperatorHca | Toledo, OH,
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Took messages from callers and accurately relayed details to intended staff.
Communicated general company information to inquiring customers to project positive company image.
Handled incoming and outgoing calls according to standard operating procedures.
Saved employees valuable time by logging maintenance requests and overseeing completion of work.
Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
Provided training and coaching to new PBX operators.
06/1996 to 08/2004Housekeeping Room AttendantAccor Hotels | San Juan, PR,
Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
Inspected each room for cleanliness, utilizing checklist to meet company standards.
Attended to 16 guest rooms, including sweeping, mopping, and vacuuming.
Interacted pleasantly with clients and guests when performing daily duties.
Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
Removed soiled linens and articles from rooms and delivered to laundry area.
Reported guest issues, safety and maintenance concerns immediately to engineering.
Education and Training
Expected in High School Diploma | Kellits High, Jamaica, GPA:
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