Livecareer-Resume
JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Service-oriented guest relations ambassador rings proven history of facilitating guest satisfaction in hospitality roles. Responds to guest requests and complaints with immediate information and resolutions.

Experience
08/2016 to 03/2020 Guest Relations Ambassador Coca-Cola | San Antonio, TX,
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Maintained exceptional standards of customer service during high-volume, fast-paced operations.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Responded to guests, including email, telephone and in-person inquiries.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
08/2004 to 08/2016 PBX Switchboard Operator Hca | Toledo, OH,
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Took messages from callers and accurately relayed details to intended staff.
  • Communicated general company information to inquiring customers to project positive company image.
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Saved employees valuable time by logging maintenance requests and overseeing completion of work.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Provided training and coaching to new PBX operators.
06/1996 to 08/2004 Housekeeping Room Attendant Accor Hotels | San Juan, PR,
  • Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
  • Inspected each room for cleanliness, utilizing checklist to meet company standards.
  • Attended to 16 guest rooms, including sweeping, mopping, and vacuuming.
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Furnished guests with clean linens and supplied rooms with toiletries as needed or requested.
  • Removed soiled linens and articles from rooms and delivered to laundry area.
  • Reported guest issues, safety and maintenance concerns immediately to engineering.
Education and Training
Expected in High School Diploma | Kellits High, Jamaica, GPA:
Skills
  • Excellent Customer Service
  • Friendly, positive attitude
  • Time management
  • Work ethic
  • Writing and verbal communication
  • Working collaboratively
  • Welcoming customers
  • Professional and courteous
  • Customer Inquiry and Response
  • Multitasking and prioritizing
  • Switchboard operation
  • Team Building

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Resume Overview

School Attended

  • Kellits High

Job Titles Held:

  • Guest Relations Ambassador
  • PBX Switchboard Operator
  • Housekeeping Room Attendant

Degrees

  • High School Diploma

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