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Guest relations Hostess Resume Example

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GUEST RELATIONS HOSTESS
Career Overview

Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.I'm also a very seasoned Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.In summary of my qualifications I'm a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Core Strengths
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Markdown/promotional procedures
  • Top sales performer
  • Microsoft office suite
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
  • Visual merchandising proficiency
  • Fashion knowledge
  • Opening/closing procedures
  • travel booking/planning/

arrangements

  • Ten key
  • Microsoft excel
  • Management support
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Work Experience
01/2014 to 11/2014
Guest relations HostessSix Flags Discovery Kingdom － Vacaville, California
  • Answered and quickly redirected up to six calls per minute.
  • Ordered and distributed office supplies while adhering to a fixed office budget.
  • Managed office supplies, vendors, organization and upkeep.
  • Directed guests and routed deliveries and courier services.
  • Answered and managed incoming and outgoing calls while recording accurate messages.
  • Greeted numerous visitors, including VIPs, vendors and interview candidates.
  • Maintained a clean reception area, including lounge and associated areas.
  • Screened all visitors and directed them to the correct employee or office.
  • Obtained signatures for financial documents and internal and external invoices.
  • Described product to customers and accurately explained details and care of merchandise.
  • Politely assisted customers in person and via telephone.
  • Represented the organization to customers, the public, government officials and other external sources.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Prepared sales slips and sales contracts.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Operated a cash register for cash, check and credit card transactions with 98% accuracy.
  • Alerted customers to upcoming sales events and promotions.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Educated customers about the brand to incite excitement about the company's mission and values.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Greeted customers in a timely fashion while quickly determining their needs.
  • Recommended merchandise to customers based on their needs and preferences.
  • Contacted other store locations to determine merchandise availability.
  • Engaged with customers in a sincere and friendly manner.
  • Built relationships with customers to increase likelihood of repeat business.
  • Guaranteed positive customer experiences and resolved all customer complaints.Successfully interacted with customers and retail buyers to expedite orders.Successfully interacted with customers and retail buyers to expedite orders.
10/2013 to 01/2014
Salesfloor clerkTarget Vacaville － Vacaville, CA
  • Target Corporation ­ 3000 Harbison Drive
  • Prevented store losses using awareness, attention to detail and integrity.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Prepared sales slips and sales contracts.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked as a team member performing cashier duties, product assistance and cleaning
  • Expressed appreciation and invited customers to return to the store.
  • Managed quality communication, customer support and product representation for each client.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Computed accurate sales prices for purchase transactions.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Took special orders in person and over the phone to generate additional revenue.
  • Processed merchandise returns and exchanges.
Educational Background
2013
High School DiplomaVacaville High School － Vacaville, CA

holder of Presidential Academic Achievement Award

Certifications
  • Certified food handler
  • Certified Youth Development Network Coordinator -Domestic and International Experience
  • Certified Interviewer
  • Computer Proficient-Certified in 2009 & 2013 Microsoft Excel
Interests

  • martial arts
  • tennis
  • running
  • reading
  • writing
  • painting
  • traveling
  • cultural tasting
Skills
  • Cash handling
  • Able to lift up to 50 pounds
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
  • Multi-tasking
  • 10-key /data entry
  • client relations
Additional Information
  • ADDITIONAL INFORMATION President's award for academics and citizenship five years in a row (2009-2014 )
  • President of the Health and Wellness Club (2010-2013 )
  • President of the diversity club (2010-2013)
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Resume Overview

Companies Worked For:

  • Six Flags Discovery Kingdom
  • Target Vacaville

School Attended

  • Vacaville High School

Job Titles Held:

  • Guest relations Hostess
  • Salesfloor clerk

Degrees

  • High School Diploma

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