guest relations hostess resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Career Overview
Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.I'm also a very seasoned Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.In summary of my qualifications I'm a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Core Strengths
Strong organizational skills
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude
Large cash/check deposits expert
Markdown/promotional procedures
Top sales performer
Microsoft office suite
Telephone inquiries specialist
Customer service expert
Adaptive team player
Visual merchandising proficiency
Fashion knowledge
Opening/closing procedures
travel booking/planning/
arrangements
Ten key
Microsoft excel
Management support
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Guest relations Hostess, 2014 - 10/2014 Six Flags Discovery Kingdom – City, STATE,
Answered and quickly redirected up to six calls per minute.
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Maintained a clean reception area, including lounge and associated areas.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Represented the organization to customers, the public, government officials and other external sources.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Prepared sales slips and sales contracts.
Helped customers with questions, problems and complaints in person and via telephone.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Operated a cash register for cash, check and credit card transactions with 98% accuracy.
Alerted customers to upcoming sales events and promotions.
Handled all customer relations issues in a gracious manner and in accordance with company policies.
Educated customers about the brand to incite excitement about the company's mission and values.
Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Determined customer needs by asking relevant questions and listening actively to the responses.
Greeted customers in a timely fashion while quickly determining their needs.
Recommended merchandise to customers based on their needs and preferences.
Contacted other store locations to determine merchandise availability.
Engaged with customers in a sincere and friendly manner.
Built relationships with customers to increase likelihood of repeat business.
Guaranteed positive customer experiences and resolved all customer complaints.Successfully interacted with customers and retail buyers to expedite orders.Successfully interacted with customers and retail buyers to expedite orders.
Salesfloor clerk, 09/2013 - 2014 Target Vacaville – City, STATE,
Target Corporation 3000 Harbison Drive
Prevented store losses using awareness, attention to detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Prepared sales slips and sales contracts.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Achieved high sales percentage with consultative, value-focused customer service approach.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representation for each client.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Computed accurate sales prices for purchase transactions.
Regularly sought opportunities to up sell and add on additional merchandise.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Took special orders in person and over the phone to generate additional revenue.
Processed merchandise returns and exchanges.
Educational Background
High School Diploma: , Expected in 2013 - Vacaville High School - Vacaville, CA GPA: Status -
holder of Presidential Academic Achievement Award
Certifications
Certified food handler
Certified Youth Development Network Coordinator -Domestic and International Experience
Certified Interviewer
Computer Proficient-Certified in 2009 & 2013 Microsoft Excel
,
Interests
martial arts
tennis
running
reading
writing
painting
traveling
cultural tasting
Skills
Cash handling
Able to lift up to 50 pounds
Professional and friendly
Careful and active listener
Strong public speaker
Multi-tasking
10-key /data entry
client relations
Additional Information
ADDITIONAL INFORMATION President's award for academics and citizenship five years in a row (2009-2014 )
President of the Health and Wellness Club (2010-2013 )
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