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Guest Relations Executive Resume Example

Resume Score: 80%

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Diana
Ventura
Professional Summary

Dedicated to serving all guest needs with enthusiasm, accuracy and a coordinated approach. Efficient in directing staff, organizing services and providing seamless transitions to guests in need of special amenities. Exceptional customer service and problem-solving abilities.

Hardworking and diligent Guest Relations Executive adept at greeting guests, coordinating check-ins and setting up services. Adept at maintaining frequent and open contact with guests for optimal service.

Seasoned Hospitality professional competent in keeping guest needs balanced with business targets. Highly organized in handling administrative functions, leading teams and coordinating facility services. Smooth and efficient multitasker and planner.

Friendly and prompt Front Desk Agent with good hands in using phone, computer and office equipment. Strong multitasking, communication and interpersonal skills. Unsurpassed mathematical skills and ability to handle all front office operations.

Skills
  • Problem-solving skills
  • Problem resolution
  • Team management
  • Process improvement
  • Cash Handling
  • Relationship development
Education
Ramon C. Cortines School of Visual And Performing ArtsLos Angeles, CA06/2016High School
Fullerton CollegeFullerton, CAExpected in 06/2024Bachelor of Music: Voice
Fullerton CollegeFullerton, CAExpected in 06/2025Bachelor of Journalism: Radio And Television Broadcasting
Work History
The Walt Disney Company- Guest Relations Executive
Anaheim, CA08/2018 - Current
  • Managed and improved customer service functions for reception and lounge areas.
  • Regulated appropriate staffing levels to meet business and customer requirements.
  • Checked documentation and corrected issues in prompt fashion.
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Directed staff to handle needs for individual guests to resolve issues and generate positive customer experiences.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Planned coverage needs and organized services to support incoming special events.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Maintained transaction security by verifying payment cards against identification.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
The Walt Disney Company- Attractions Cast Member
Anaheim, CA11/2017 - 08/2018
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Knott's Berry Farm - Guest Service Representative
Buena Park, CA05/2016 - 12/2017
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted Number daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Entered customer data using Type software and updated information whenever patrons changed rooms.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Planned coverage needs and organized services to support incoming special events.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Collaborated with Type and Type team members to handle guest requirements from check-in through check-out.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Promoted local entertainment and sporting events and offered details to assist patrons.
  • Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
The Walt Disney Company- Retail Sales Associate
Anaheim, CA01/2017 - 07/2017
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Completed setup, breakdown and product preparation for promotional displays and in-store demonstrations.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Supported efficient and timely replenishment of sales floor merchandise.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
  • Approached browsing customers to initiate conversations to determine buying preferences.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Skilled using cash register including processing sales discounts and refunds.
  • Fielded questions and solved problems by informing customers of current promotions and store policies.
  • Prioritized helping customers over completing other routine tasks in store.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Answered customer questions regarding merchandise and pricing.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Educated customers on promotions to enhance sales.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Greeted customers entering store and promoted sales or special programs.
  • Assisted customers by answering questions and fulfilling requests.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Reported to work early, checked low inventory, learned sales or special offerings, and became aware of store issues.
  • Performed stocking and informed management of low inventory quickly.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
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Resume Overview

Companies Worked For:

  • The Walt Disney Company
  • Knott's Berry Farm

School Attended

  • Ramon C. Cortines School of Visual And Performing Arts
  • Fullerton College

Job Titles Held:

  • Guest Relations Executive
  • Attractions Cast Member
  • Guest Service Representative
  • Retail Sales Associate

Degrees

  • High School
    Bachelor of Music : Voice
    Bachelor of Journalism : Radio And Television Broadcasting

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