Guest Relations is a representative to the hotel & management to perform the professionalism & service excellence to the hotel. A dedicated Guest Relations Coordinator offering more than 12 years in the hospitality industry, as well as in depth knowledge of building strong relationships, will create the hotel guest for life.
To build and experience that is memorable and unique, The Guest Relations must take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Relations makes transactions feel like part of the experience.
Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Contact appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests have been met and problems have been resolved to their satisfaction in a timely manner. Receive, record, and relay messages accurately, completely, and legibly. Respond to special requests from guests with unique needs. Communicate VIP arrivals to designated personnel for escort and delivery of amenities. Prepare reports for up coming guest arrivals and analyze guest status by using Mystiques, Opera and Cognos Systems.
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