Guest Relations Coordinator Resume Example
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GUEST RELATIONS COORDINATOR
Professional Summary
Guest-oriented Concierge offering over 10 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Skills
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Work History
Guest Relations Coordinator, 05/2020 to 05/2020
Marriott Vacations Worldwide – Escondido , CA
Marriott Vacations Worldwide – Escondido , CA
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by 100% .
Lead Bartender, 03/2018 to 03/2020
Marriott International – Burlingame , CA
Marriott International – Burlingame , CA
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register with 100% accuracy and prepared cashier report.
Property Manager, 05/2013 to 05/2015
Riverstone Communities – Atlanta , GA
Riverstone Communities – Atlanta , GA
- Communicated effectively with owners, residents and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Greeted approximately 10 prospective tenants weekly.
Bartender/Server, 05/2013 to 05/2015
Oakmont Management Group – Carmichael , CA
Oakmont Management Group – Carmichael , CA
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
Education
High School Diploma: 04/2002
Atwater High School - City, State
Atwater High School - City, State
Skills
- Correspondence management
- Welcoming guests
- Multi-line phone systems
- Supply stocking
- Running reports
- High-volume dining
- Recipes and menu planning
- Staff Management
- Customer service
- Guest experiences
Work History
Guest Relations Coordinator, 05/2020 to 05/2020
Company Name – City, State
Company Name – City, State
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Increased customer satisfaction by 100% .
Lead Bartender, 03/2018 to 03/2020
Company Name – City, State
Company Name – City, State
- Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Closed out cash register with 100% accuracy and prepared cashier report.
Property Manager, 05/2013 to 05/2015
Company Name – City, State
Company Name – City, State
- Communicated effectively with owners, residents and on-site associates.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Greeted approximately 10 prospective tenants weekly.
Bartender/Server, 05/2013 to 05/2015
Company Name – City, State
Company Name – City, State
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Greeted and maintained relationships with regular customers.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
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Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!
Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Atwater High School
Job Titles Held:
- Guest Relations Coordinator
- Lead Bartender
- Property Manager
- Bartender/Server
Degrees
- High School Diploma : 04/2002
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