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Guest Relations Coordinator Resume Example

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GUEST RELATIONS COORDINATOR
Professional Summary

Guest-oriented Concierge offering over 10 years of experience in hospitality and tourism. Self-starter with strong record of providing valuable service to clients and tourists. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.

Skills
  • Correspondence management
  • Welcoming guests
  • Multi-line phone systems
  • Supply stocking
  • Running reports
  • High-volume dining
  • Recipes and menu planning
  • Staff Management
  • Customer service
  • Guest experiences
Work History
Guest Relations Coordinator, 05/2020 to 05/2020
Marriott Vacations Worldwide – Escondido , CA
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by 100% .
Lead Bartender, 03/2018 to 03/2020
Marriott International – Burlingame , CA
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Closed out cash register with 100% accuracy and prepared cashier report.
Property Manager, 05/2013 to 05/2015
Riverstone Communities – Atlanta , GA
  • Communicated effectively with owners, residents and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Greeted approximately 10 prospective tenants weekly.
Bartender/Server, 05/2013 to 05/2015
Oakmont Management Group – Carmichael , CA
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
Education
High School Diploma: 04/2002
Atwater High School - City, State
Skills
  • Correspondence management
  • Welcoming guests
  • Multi-line phone systems
  • Supply stocking
  • Running reports
  • High-volume dining
  • Recipes and menu planning
  • Staff Management
  • Customer service
  • Guest experiences
Work History
Guest Relations Coordinator, 05/2020 to 05/2020
Company Name – City, State
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
  • Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Increased customer satisfaction by 100% .
Lead Bartender, 03/2018 to 03/2020
Company Name – City, State
  • Maintained secure cash drawers, promptly resolving discrepancies for accuracy.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Developed unique drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Closed out cash register with 100% accuracy and prepared cashier report.
Property Manager, 05/2013 to 05/2015
Company Name – City, State
  • Communicated effectively with owners, residents and on-site associates.
  • Collected and maintained careful records of rental payments and payment dates.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Greeted approximately 10 prospective tenants weekly.
Bartender/Server, 05/2013 to 05/2015
Company Name – City, State
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Greeted and maintained relationships with regular customers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Stayed up-to-date on state laws regarding alcoholic beverage services and maintained 100% compliance for inspections.
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Your resume earned a perfect score!

Excellent work! Many factors go into creating a strong resume and this sample resume has checked all the boxes. Great job!

100Excellent
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Length
  • Measurable results
  • Strong summary
  • Target job
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Atwater High School

Job Titles Held:

  • Guest Relations Coordinator
  • Lead Bartender
  • Property Manager
  • Bartender/Server

Degrees

  • High School Diploma : 04/2002

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