Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
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Professional Summary
Enthusiastic Guest Relations Coordinator eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of program planning, implementation and relationship building. Motivated to learn, grow and excel in healthcare promotion.
Skills
Retail management
Fund development
Community program coordination
Team building
Planning and organization
Networking
Events logistics management
Customer service
Program development
Marketing
Work History
GUEST RELATIONS COORDINATOR, 08/2017 to Current Marriott Vacations Worldwide – Koloa, HI,
Monitored social media and online sources for industry trends.
Managed all aspects of store operations, including organization, maintenance, merchandising and purchasing functions.
Trained new volunteer staff on proper protocols and customer service standards.
Submitted orders for new inventory.
Built a valuable team of volunteer staff through outstanding mentoring, coaching and teaching skills.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Improved sales process and tracking with implementation of new point of sale (POS) system.
Trained colleagues and volunteer staff on the new point of sale (POS) system.
Strengthened merchandising to drive customer engagement and boost sales.
Assessed sales reports to identify and enhance sales performance and capitalize on emerging trends.
Resolved customer service issues promptly.
Completed routine store inventories.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Managed event logistics and operations, including support staff, vendor services and volunteers.
COORDINATOR oF COMMUNITY OUTREACH, 05/2009 to 08/2017 Cognizant Technology Solutions – Lake Zurich, IL,
Provided immediate and constructive feedback to business clients who participated in biometrics screenings.
Targeted specific community groups with wellness and disease management information.
Assisted with health fair activities to expose customers to health and wellness programs and services.
Assisted with employee screenings for area businesses for markers such as blood pressure, weight and BMI.
Coordinated wellness seminars, luncheons and educational programs on a variety of women and family health topics.
Built strong relationships with affinity group members to promote health and wellness programs and services.
Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
Supervised onsite team including caterers, audio-visual technicians, designers and facility management team.
Planned and coordinated print and electronic newsletters as well as newspaper articles for the local paper.
Served as the Medical Center's lead program coordinator for "Spirit of Women", a national network of member hospitals committed to women's health, education, outreach and wellness.
Maintained the Medical Center's "Spirit of Women" website.
FUND DEVELOPMENT DIRECTOR, 01/2005 to 05/2009 Fremont Area Medical Center – City, STATE,
Planned and implemented fundraising events.
Attended events to develop professional network of potential donors.
Planned and organized special events, solicited corporate sponsorships and individual gift donations to reach financial targets.
Coordinated with hospital administration and Foundation Board of Directors in developing project plans for prioritized initiatives.
Developed, updated and maintained database of existing and potential donors in Raiser's Edge.
SENIOR PROGRAM DIRECTOR, 10/1998 to 12/2004 Fremont Family YMCA – City, STATE,
Developed and deepened partnerships with related organizations to enhance success by eliminating duplication.
Provided leadership and direction to various programs offered through the YMCA based on the mission statement.
Obtained funding to create new programs that met the need of the community.
Assisted with membership development, special events, volunteer recruitment and recognition and marketing.
Assisted with fundraising for three capital campaigns.
Coordinated schedules and assignments for program staff, maximizing team efficiency and effectiveness.
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Developed and created programs and monitored effectiveness against individual participant needs.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Education
Bachelor of Science: Public Relations And Advertising, Expected in University of Nebraska - Kearney, NE, GPA:
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