Guest Relations Associate resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Fast-working Freight Handler with one year of experience in incoming freight. Committed to quality assurance and efficient work after long hours with knowledge of POD use and data entry systems.

  • Team Oversight
  • Staff Management
  • Guest Services
  • Client Support
  • Customer Complaint Resolution
  • Product Knowledge
  • Quality Management
  • Daily Workflow Improvement
  • Complaint resolution
  • Sales expertise
  • Cash Handling
  • Account management
  • Performance improvement
  • Responsible
  • Organization and Time management
  • Conflict resolution
  • Verbal and written communication
  • Knowledgeable in POS Systems
  • Adaptability
  • Leadership
  • Computer proficiency
  • Critical thinking
  • Flexible & Adaptable
  • Drawer Management
  • Merchandise Restocking
  • ID Verification
  • Refund Handling
  • Maintaining Store Appearance
  • Currency Sorting
  • Basic math skills
  • Order taking
  • Payment collection
  • Till counting
  • Product knowledge
  • Customer Relations
  • Written and verbal communication
  • Multi-Tassking
  • Time management skills
Work History
03/2021 to Current
Guest Relations Associate Ricoh Americas Corporation Bellevue, WA,
  • Kept accounts in balance and ran daily reports to verify totals.
  • Entered customer data into room system and updated information whenever patrons changed basic information.
  • Entered customer data into pass systems.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Collected and authorized payments of guests.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained cash drawer of $1000 or more per shift.
  • Reviewed weekly sales ads and monitored price changes.
  • Performed cash, card and check transactions to complete customer purchases.
  • Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Operated cash register to record all transactions accurately and efficiently.
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained cash drawer of $500 or more per shift.
  • Learned Customer Service and Pro Service positions and provided backup at key times.
  • Set up new sales displays each month.
08/2018 to 06/2019
Freight Team Leader International Bancshares Corp Laredo, TX,
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Molded team and embraced change to adapt within dynamic market.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Provided constructive criticism regarding quality assurance on collections team phone calls.
  • Maximized efficiency by removing safety hazards and debris from work areas.
  • Completed inventory counts and ordered merchandise.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Lifted up to 100 pounds at once and used forklift to move heavier loads.
03/2017 to 08/2018
Customer Service Representative The Home Depot Inc City, STATE,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Provided information regarding charge accounts and loyalty programs.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Operated a POS register processing returns and sales.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
Expected in 06/2020
High School Diploma:
Penn Foster College - Scottsdale, AZ

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Resume Overview

School Attended

  • Penn Foster College

Job Titles Held:

  • Guest Relations Associate
  • Freight Team Leader
  • Customer Service Representative


  • High School Diploma

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