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Guest Relations Associate Resume Example

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GUEST RELATIONS ASSOCIATE
Summary
Skills
  • Complaint logging and resolution
  • Conflict management
  • Hospitality services
  • Cash transactions
  • Working collaboratively
  • Clerical
  • Conflict resolution
  • Active listening
  • People skills
  • Work ethic
Experience
Guest Relations Associate09/2014 to 09/2017Ricoh Americas CorporationCommack , NY
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Facilitated front desk operations for busy high-volume hotel.
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Customer Service Representative06/2010 to 09/2014Sp Plus CorporationHalf Moon Bay , CA
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Restaurant Manager08/2002 to 11/2010Post Ranch InnBig Sur , CA
  • Estimated potential worker issues to produce detailed resource documentation.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Managed accounts payable, accounts receivable and payroll.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Collaborated with [Job title] trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education and Training
Associate of Arts: Business Administration05/1998PcccCity, State
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average
Resume Strength
  • Completeness
  • Word choice
  • Strong summary

Resume Overview

School Attended

  • Pccc

Job Titles Held:

  • Guest Relations Associate
  • Customer Service Representative
  • Restaurant Manager

Degrees

  • Associate of Arts : Business Administration 05/1998

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