Guest Relations Associate Resume Example
Love this resume?Build Your Own Now
GUEST RELATIONS ASSOCIATE
Summary
Skills
|
|
Experience
Guest Relations Associate09/2014 to 09/2017Ricoh Americas CorporationCommack , NY
- Assessed customer needs and upsold products and services to maximize [Type] sales.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Educated customers on special pricing opportunities and company offerings.
- Documented conversations with customers to track requests, problems and solutions.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
- Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
- Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
- Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
- Managed customer complaints and rectified issues to complete satisfaction.
- Monitored reservations to track incoming parties and special events.
- Facilitated front desk operations for busy high-volume hotel.
- Conducted performance evaluations to check associates' performance and compliance with policies.
- Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Posted room charges such as food, liquor and telephone calls based on individual customer actions.
- Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
Customer Service Representative06/2010 to 09/2014Sp Plus CorporationHalf Moon Bay , CA
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Reviewed account and service histories to identify trends and issues.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Interviewed customers regarding [Type] issues and reported feedback to management team.
- Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld privacy and security requirements established by [Type] regulatory agencies.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Consulted with customers to determine best methods to resolve service and billing issues.
Restaurant Manager08/2002 to 11/2010Post Ranch InnBig Sur , CA
- Estimated potential worker issues to produce detailed resource documentation.
- Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Managed accounts payable, accounts receivable and payroll.
- Championed 100% guest satisfaction by providing excellent dining experience.
- Initiated negotiations regarding vendor contracts and kept updated records of contracts.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Collaborated with [Job title] trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education and Training
Associate of Arts: Business Administration05/1998PcccCity, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Strong summary
Resume Overview
School Attended
- Pccc
Job Titles Held:
- Guest Relations Associate
- Customer Service Representative
- Restaurant Manager
Degrees
- Associate of Arts : Business Administration 05/1998
Similar Resumes
