LiveCareer-Resume

guest relations associate resume example with 15+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Complaint logging and resolution
  • Conflict management
  • Hospitality services
  • Cash transactions
  • Working collaboratively
  • Clerical
  • Conflict resolution
  • Active listening
  • People skills
  • Work ethic
Experience
09/2014 to 09/2017
Guest Relations Associate Ricoh Americas Corporation Commack, NY,
  • Assessed customer needs and upsold products and services to maximize [Type] sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Trained [Number] new employees each [Timeframe] in procedures and policies in order to maximize team performance.
  • Assisted approximately [Number] customers each [Timeframe] with [Product or Service] questions.
  • Contacted guests to check on satisfaction and inquire about improvement suggestions.
  • Trained and mentored specialists in the application of soft skills, guest recovery strategies and performance optimization techniques.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Maintained accurate bookkeeping of important files, ran reports and delivered updates on occupancy and revenues to supervisor.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Worked with [Job title]s and [Job title]s to meet all incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Monitored reservations to track incoming parties and special events.
  • Facilitated front desk operations for busy high-volume hotel.
  • Conducted performance evaluations to check associates' performance and compliance with policies.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
06/2010 to 09/2014
Customer Service Representative Sp Plus Corporation Half Moon Bay, CA,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Interviewed customers regarding [Type] issues and reported feedback to management team.
  • Answered customer questions and addressed concerns, resulting in [Number]% reduction in complaint calls.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld privacy and security requirements established by [Type] regulatory agencies.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Consulted with customers to determine best methods to resolve service and billing issues.
08/2002 to 11/2010
Restaurant Manager Post Ranch Inn Big Sur, CA,
  • Estimated potential worker issues to produce detailed resource documentation.
  • Assigned tasks and oversaw employees to maintain compliance with food safety procedures and quality control guidelines.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Managed accounts payable, accounts receivable and payroll.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Initiated negotiations regarding vendor contracts and kept updated records of contracts.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Maintained cleanliness and sanitation across all food service, storage, and preparation stations.
  • Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Collaborated with [Job title] trainees to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Efficiently resolved problems or concerns to satisfaction of all involved parties.
  • Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
Education and Training
Expected in 05/1998
Associate of Arts: Business Administration
Pccc - Paterson, NJ
GPA:

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Resume Overview

School Attended

  • Pccc

Job Titles Held:

  • Guest Relations Associate
  • Customer Service Representative
  • Restaurant Manager

Degrees

  • Associate of Arts

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