Guest Ambassador Resume Example

Skills

Safety awareness
Cleaning expertise
Recordkeeping abilities
Scheduling proficiency

Service improvements
Complaint logging and resolution
Customer relations
Conflict mediation

Education and Training

05/1979High School Diploma: Humboldt High School Viking Drive Humboldt Tn 38343

1982Medical Office Certificate: Medical Office AssistanceWest Tennessee Business CollegeJackson, TN

GUEST AMBASSADOR

Summary

My Name is Brenda Sims. I have been employed at West Tennessee Healthcare for the past 7 years. My first position was a family representative in the critical care area, after several months I was moved to the outpatient surgery area. I am now a screener at the front door. My tittle has become guest ambassador. I have worked in customer service a long time and consider myself to be very good with people. I am loyal,trustworthy and think that i would be an asset to your staff.

Experience

West Tennessee Healthcare - Guest AmbassadorJackson , TN09/2013 - Current

Accepted tickets and directed guests to desired locations.
Updated computer records with customer details, incidents and daily activities.
Offers each customer exceptional support for any need, including directing to different locations and connecting with specific personnel.
Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
Offered above-and-beyond assistance to guests with limited mobility.
Maintained cleanliness of front entry area.
Answered customers' questions about hours, seating, current wait time and other information.
Answered front desk phones.

Robinson Reagan and Young - Debt CollectorJACKSON TN, TN11/2011 - 01/2013

Processed payments over phone and set up recurring drafts.
Gathered required information from customers for settlement reviews to help negotiate down debt with creditors.
Met demands of busy collections group by performing high volume of daily calls.
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Prioritized accounts based on total amount owed and credit bureau reports.
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Reviewed accounts to determine payment plan compliance.
Mentored new members on scripts, strategies and company information to maximize performance.
Conveyed current account information and obtained payments by using pre-scripted statements.
Secured payments by following up with customers which disregarded promise to pay.
Utilized talents and expertise to locate customers with aged accounts.
Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
Accepted and processed customer payments and applied toward account balances.
Interfaced with customers to bring accounts current with suitable repayment plans.

Southwest Human Resources - Office ClerkHenderson , TN08/2009 - 08/2010

Cultivated relationships with public, patients and staff members using interpersonal communication skills.
Provided training and administrative resources for new employees regarding organizational procedures.
Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Strictly adhered to confidentiality protocol regarding client information and documents.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Complied with confidentiality regulations in handling customer information.
Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
Supported office clerical functions using word processing and other software, email and office machines.
Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Kept office records organized and supplies well-stocked for optimal team performance.

Walmart - CashierJackson, TN06/2002 - 04/2004

Assisted with purchases, locating items and signing up for rewards programs.
Learned roles of other departments to provide coverage and keep store operational.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Welcomed customers, offering assistance to help find necessary store items.
Operated cash register, collected payments and provided accurate change.
Properly verified customer identification for alcohol or tobacco purchases.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Trained new team members in cash register operation, stock procedures and customer service.
Inspected items for damage and obtained replacements for customers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Helped customers find specific products, answered questions and offered product advice.
Processed all sales transactions accurately and promptly to prevent long customer wait times.

Resume Overview

Companies Worked For:

West Tennessee Healthcare
Robinson Reagan and Young
Southwest Human Resources
Walmart

School Attended

Humboldt High School
West Tennessee Business College

Job Titles Held:

Guest Ambassador
Debt Collector
Office Clerk
Cashier

Degrees

High School Diploma :
Medical Office Certificate : Medical Office Assistance

Resume Score: 80%

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