LiveCareer-Resume

guest advocate cashier resume example with 3+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Education
Expected in 05/2025 to to BBA | Finance University of Michigan - Dearborn, Dearborn, MI GPA:
  • Received Distinction Scholarship
Expected in 06/2021 to to High School Diploma | Stevenson High School, Livonia, MI GPA:
  • Member of National Honor's Society, DECA, and German Club
  • Magna Cum Laude(3.8 GPA)
Professional Summary

I am currently a student at the University of Michigan-Dearborn pursuing a degree in business finance. I am committed to excellence in academics and have a strong work ethic. Over the last few years, I have attained work positions in retail while continuing my education. My work experience at Target and Monty's Grill allowed me to work as in a team and collaborative environment. DoorDash took a different approach, allowed me to manage my own schedule, develop excellent time management, business acumen and become self-reliant. All previous experiences have helped grow develop problem-solving, communication, organizational, and teamwork skills.

Accomplishments

DECA District Champion

Dean's List

Skills
  • Money handling
  • Guest Service and Assistance
  • Teamwork and flexibility
  • Problem-solving
  • Priority-management skills
  • Product knowledge
  • Driven
  • Mathematical
  • Positivity
Work History
to Guest Advocate/Cashier Churchill Downs Inc. | Slidell, LA,
  • Recorded amounts received and prepared cash reports of daily transactions to verify against cash-on-hand.
  • Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
  • Printed repair orders, parts invoices, bills and itemized lists to show amount due and collected from customer in cash, check or authorized charge account.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
  • Welcomed guests, offering assistance to help find necessary store items
  • Wiped down counters and conveyer belts to maintain cleanliness
  • Signed customers up for loyalty program and store credit card
  • Properly identified guest identification for alcohol products
  • Wrapped and bagged purchases properly to prevent merchandise breakage
  • Worked closely with front-end staff to assist guests
  • Ran counterfeit checks on large cash purchases
03/2021 to Current Dasher DoorDash | City, STATE,
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Stayed in constant communication with dispatching team to quickly respond to delivery updates.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Drove continuously during shifts, meet deadlines and achieved high customer satisfaction ratings.
  • 100% on time deliveries
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Managed personal schedule
  • Delivered food and pharmacy orders directly to customer locations
  • Logged hours, mileage and order-related activities with company's app to maintain detailed records.
01/2020 to 03/2020 Teen Volunteer Livonia Public Library | City, STATE,
  • Wiped and organized bookshelves to maintain cleanliness
  • Answered customers questions and complaints
  • Assisted staff and children during library events
  • Returned books to proper shelves
  • Navigated customers to proper locations
  • Turned computers off after closing hours
  • Oversee check-in and check-out process of library books and materials
  • Advocated library at public hearings and meetings
  • Developed and implemented fundraising approaches
  • Greeted visitors, answered questions and made book recommendations across subjects and genres
  • Advised card holders about library policies, hours and fees
  • Provided prompt customer service to patrons, staff and volunteers
01/2016 to 06/2018 Busboy Monty's Grill | City, STATE,
  • Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
  • Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
  • Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Improved customer satisfaction rates by answering customers' questions and resolving issues.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Set up advertising signs and displays on shelves, counters and tables.
Certifications
  • Real Estate Training- 4 months
  • Fundamentals of Quantitative Modeling Course Certificate(Wharton)
  • Introduction to Corporate Finance Course Certificate(Wharton)
  • COVID-19 Contact Tracing Course Certificate(Johns Hopkins)
  • American Contract Law Course Certificate(Yale)
Languages
English:
Native or Bilingual
Negotiated:
Albanian:
Professional Working
Negotiated:
German:
Limited Working
Negotiated:

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Resume Overview

School Attended

  • University of Michigan - Dearborn
  • Stevenson High School

Job Titles Held:

  • Guest Advocate/Cashier
  • Dasher
  • Teen Volunteer
  • Busboy

Degrees

  • BBA
  • High School Diploma

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