To obtain a position in Leadership of the growing Snapchat Security Team. Seeking to apply 4+ years of Global Security Operations and Project Management experience in order to help lead, manage, and streamline processes to meet dynamic business needs. Experienced in crisis management in a large team while completing higher level and time sensitive projects that exhibit in depth data analysis.
Excellent Written and Verbal Skills
C-Cure 9000 (alarm monitoring application)
DvTel Control Center (CCTV)
Network Client (CCTV)
SmartPTT (computer dispatch module)
Turkish coup d'état attempt 2016
Coordinated efforts between onsite security contractors, facility personnel, and Regional Security Managers to extract employees in the immediate affected areas. As the GSOC Incident Commander, duties include tracking welfare of employees, coordinate security details and escorts while providing relevant updates to all stakeholders.
Google HQ Medical Incident Analysis
Conducted a 3 year data analysis of all emergency medical incidents across the Mountain View campus. Trends and findings of my report have a heavy influence on standard deployment, patrol routes, prioritizing competing duties and the need for medically trained officers. This report is now in circulation as training material and justification of head count for the business needs.
Latency on APAC Servers
This project aimed to identity nuisance alarms, prioritizing high valued security points, and the need to mask card readers in low risk areas. Coordinating efforts between various field technicians, the Sec-Systems Team, and the Regional Security Manager, the findings of the project reduced alarm count by 92%.
GSOC Team Lead February 2014 to CurrentGoogle Inc － Mountain View, CA
Oversight of day to day operations including team briefings, weekly staffing and role delegations, QA/QC all written communications, escalate incident reports and incident commander.
Investigate sensitive cases while working with various stakeholders and teams across Google till resolution.
Sole administrator to the Risk360 application, a security reporting database. Responsibilities include access control, maintaining distribution lists, coordinate efforts between G-CorpEng and G4S developers.
GSOC Operator / Customer Service November 2012 to February 2014SIS / USIS － Mountain View, CA
Monitor and dispatch alarm activations using various security programs.
Investigate missing assets and/or local facilities related issues.
Monitor world crisis's and provide relevant updates to onsite personnel along with corresponding Regional Security Managers.
Maintain and respond to all security related Google Universal Ticketing System (GUTS) requests.
Priority line to the GSOC general and emergency hotline
BA : Criminal Justice, 2011California State University － Fullerton, CACriminal Justice