Group Sales Manager with operational background, skilled in developing genuine client relationships, driving stellar service and commited to achieving a tailored service approach to influence high guest satisfaction ratings in the competitive NYC market. Expert communicator passionate about fostering a positive and results-oriented team culture.
Event planning and coordination
POS systems- Opera
Strong knowledge of all Microsoft programs, (Excel, Publisher, Outlook, Power Point)
Experience with CVENT, Meeting Broker, Tour Connection.
Attention to detail
Customized service approach
Strong experience working under high pressure situations
Knowledge of meeting room set ups, requirements etc.
Group Sales Manager, 12/2016 to Current Company Name – City, State
Achieved over 700k in rooms revenue in Q1
Proactively seeking networking oportunities through creative outlets to establish new client base
Fosters and maintains genuine existing relationships with current client base
Innovativley created a new proposal project to raise the bar on capturing business through visual marketing presentation
Effective time management skills for quick turnaround and follow up to ensure highest level service and closing
Conference Services Coordinator, 03/2014 to 12/2016 Company Name – City, State
Acts as a liaison between sales department & front office operations in executing group arrivals of 10-160 guests seamlessly
Communicating all essential needs to appropriate departments
Audits all group sales contracts- ensuring rates, room blocks, & commissions are accurately entered in PMS systems/ Delphi/ Opera
Supports Sales Team with multiple tasks/ entering VIP reservations/ Organizing Amenities/ invoicing
Onsite contact for all group/VIP clients-creating personalized experience-fostering relationships to secure loyalty in a competitive market
Provides consistent support and genuine service to all clients pre and post stays
Guest Service Agent, 03/2010 to 03/2014 Company Name – City, State
Assisted hotel in providing stellar customer service by fostering relationships with new and return guests
Consistently encouraged/influenced 5 star Trip Advisor reviews by providing genuine, personalized service
Obtained over 5k monthly in additional room's revenue by direct selling upgraded room types.
Ensured all operational needs were met efficient check in/ check out/ special requests.
Communicated with all departments to ensure optimal guest satisfaction was delivered with authenticity
Provided consistent follow up on all guest issues by taking proactive measures, utilizing effective service recovery to ensure brand loyalty
BBA: Travel & Tourism Management, 2009 State University Of New York at Delhi - City, State
Associate of Applied Science
: Business Management, 2006 State University Of New York at Delhi - City, State
Big Apple Star Hospitality Award- Certified By AHLA [New York, NY 2013]
Talent Development Academy Graduate- Certified by Denihan Hospitality [New York, NY 2014]
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State University Of New York at Delhi
Job Titles Held:
Group Sales Manager
Conference Services Coordinator
Guest Service Agent
BBA : Travel & Tourism Management , 2009 Associate of Applied Science : Business Management , 2006
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