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group sales manager resume example with 11+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Group Sales Manager with operational background, skilled in developing genuine client relationships, driving stellar service and commited to achieving a tailored service approach to influence high guest satisfaction ratings in the competitive NYC market. Expert communicator passionate about fostering a positive and results-oriented team culture.


Skills
  • Event planning and coordination
  • POS systems- Opera
  • Delphi Knowledge
  • Strong knowledge of all Microsoft programs, (Excel, Publisher, Outlook, Power Point)
  • Experience with CVENT, Meeting Broker, Tour Connection. 
  • Attention to detail
  • Customized service approach
  • Strong experience working under high pressure situations
  • Knowledge of meeting room set ups, requirements etc.

Work History
12/2016 to Current Group Sales Manager Omni Hotels | Boston, MA,
  • Achieved over 700k in rooms revenue in Q1
  • Proactively seeking networking oportunities through creative outlets to establish new client base
  • Fosters and maintains genuine existing relationships with current client base
  • Innovativley created a new proposal project to raise the bar on capturing business through visual marketing presentation
  • Effective time management skills for quick turnaround and follow up to ensure highest level service and closing 




03/2014 to 12/2016 Conference Services Coordinator Accor Hotels | Berkeley, CA,
  • Acts as a liaison between sales department & front office operations in executing group arrivals of 10-160 guests seamlessly 
  • Communicating all essential needs to appropriate departments
  • Audits all group sales contracts- ensuring rates, room blocks, & commissions are accurately entered in PMS systems/ Delphi/ Opera
  • Supports Sales Team with multiple tasks/ entering VIP reservations/ Organizing Amenities/ invoicing
  • Onsite contact for all group/VIP clients-creating personalized experience-fostering relationships to secure loyalty in a competitive market
  • Provides consistent support and genuine service to all clients pre and post stays 


03/2010 to 03/2014 Guest Service Agent Bluegreen Resorts | Wichita, KS,
  • Assisted hotel in providing stellar customer service by fostering relationships with new and return guests
  • Consistently encouraged/influenced 5 star Trip Advisor reviews by providing genuine, personalized service
  • Obtained over 5k monthly in additional room’s revenue by direct selling upgraded room types.
  • Ensured all operational needs were met efficient check in/ check out/ special requests.
  • Communicated with all departments to ensure optimal guest satisfaction was delivered with authenticity
  • Provided consistent follow up on all guest issues by taking proactive measures, utilizing effective service recovery to ensure brand loyalty
Education
Expected in 2009 to to BBA | Travel & Tourism Management State University Of New York at Delhi, Delhi, NY GPA:
Expected in 2006 to to Associate of Applied Science | Business Management State University Of New York at Delhi, Delhi, NY GPA:


Certifications
  • Big Apple Star Hospitality Award- Certified By AHLA    [New York, NY 2013]
  • Talent Development Academy Graduate- Certified by Denihan Hospitality   [New York, NY 2014]

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Resume Overview

School Attended

  • State University Of New York at Delhi
  • State University Of New York at Delhi

Job Titles Held:

  • Group Sales Manager
  • Conference Services Coordinator
  • Guest Service Agent

Degrees

  • BBA
  • Associate of Applied Science

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