group it logistics manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
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Professional Summary

IT project manager specializing in supply chain management applications. Champion of a "rapid deployment" project management strategy to efficiently align engineering, operations and IT to a common end goal. Experienced in high volume operations. A lean leader who transforms opportunities for improvement into goals, objectives, and tactical action plans that integrate the voice of the customer, the engaged employee and align with the company's overall strategic objectives.

My passion is rooted in process improvement - whether it be business practices, databases & software or human resources, I take pride in the efficiency. Work smarter, not harder.

I am currently managing multiple projects at Ryder to implement warehouse & order management applications for distribution customers. Our focus is on rapidly deploying software by engaging end users in the early development stages for purposes of testing, training & mastery.

Subject matter experience Spams all areas and levels of Warehouse Operations, System Integrations, Inventory, Distribution, Transportation, logistics and supply chain management, along with an inherent ability to identify and remove barriers to operational and system excellence.

  • Six Sigma Black Belt
  • Training Materials Development
  • EDI/API Transactions
  • Continuous Process improvements
  • Operations/Warehouse Management
  • Project Management & Ownership
  • Supply Chain Management
  • Strategic & Tactical Planning
  • Managing System Integrations
  • TMS Integration
  • Risk & Analysis Management
  • Business Planning & Management
  • Agile Waterfall Methodology
  • P & L Accountability Management
  • JIT (Just in time)
  • System Performance Assessment
  • Process Flow Development & Mapping
  • Cross Functional Leadership
  • Deep Mining Analysis
  • Third party logistics
  • Workflow Planning and development
  • Quality Management
  • Performance Analysis and tracking
  • Documentation and reporting
  • Operational & LEAN process improvements
  • Data analysis· Root Cause Analysis
  • Technical Troubleshooting
  • Technical Requirement Design
  • Customer Relationship Management (CRM)
  • Organizational turnaround
  • Mergers & acquisitions
  • Financial & Business Management
  • Client liaison and Account Management
  • Policy & Procedure Development
  • Agile framework
  • Risk mitigation planning
  • Database tracking
  • Technical Writing and Analysis
  • Planning and Coordination
  • Blueprint reading
  • Staff Management & Training
  • Coaching and mentoring
  • Project development and life cycle
  • Performance improvements
  • Purchasing and procurement
  • Logistics Management
  • Budget Control
Work History
Group IT Logistics Manager, 10/2020 - Current
Wabtec Corporation Berwick, PA,

Distribution and Logistics subject matter, Expert for Technology & Healthcare care customers. Leadership responsibilities included multiple Southeast Operations Implementations. Services Included: Distribution Operations, Transportation, Packaging Completion Center, VAS, E-Commerce, Reverse Logistics, and Global Logistics.

  • Led implementation of PowerBI for business accounts while focusing on contractual KPIs, site sensitivity metrics.
  • Lead a team of implementation specialists to roll out distribution, transportation and order management applications across 3 different industry verticals within Ryder's Supply Chain Network.
  • Responsible for resource planning & financial tracking on projects.
  • Tasked with developing & maintaining Ryder Supply Chain's IT strategy for all new customer implementations including design, testing, training & go-live readiness certification
  • Lead LEAN journey focusing on team environment and training, Implementation success and continuous system improvement.
  • Develop Process flows for both internal and external customers to assure all standards are met from legislative and operational standpoint.
  • Worked with Bastian to set up Robotic Automation. Developed process flow map and set up communication points with Exacta and SCALE through EDI mapping
  • Develop training programs for systems and operations to ensure successful WMS implementations and Go-lives ahead of schedule.
  • Responsible for development, configuration and training of Manhattan Scale during implementation, while documenting all areas of concern and troubleshooting possible solutions.
  • Responsible for design and implementation of EDI and API integrations, including setup, monitoring and troubleshooting transaction flow for multiple customers.
  • Implemented one piece flow, cell design concept, visual management tools.
  • Developed and wrote standard operating procedures, and standard work breakdown. Created training plans for operations management and assist with end user training.
  • Managed Start up workbook documents, training metric, UAT scripts, Process flow and Design and EDI mapping.
  • Managed daily sprints for Implementation Projects. . All functional and operational concerns were called out and resolved before User Acceptance Testing.
  • Assisted in development and deployment of new Warehouse management system. Managed systems integration testing and user acceptance testing for multiple accounts within company
  • Created and maintained EDI customer maps.
  • Transmitted records and files to customers efficiently to maintain operational timelines
  • Created and automated charts, tables, graphs and dashboards, summarized results and visually shared analytical narratives to explain data-driven insights.
IT Manager/Executive Director of Operations, 02/2015 - 02/2021
Bonded Logistics City, STATE,

Responsible for Multiple warehouses totaling 1.2Mksq. ft. distribution and packaging completion center with up to 500 employees that is focused on Flawless Execution, Collaborative Relationships and Proactive Solutions.

  • Developed work process flows and diagrams to successfully define system improvements and lay out logical operational steps.
  • Validated TMS data or each customer, including exceptions alerts and gap identification.
  • Let Implementation of Salesforce.
  • Managed development of Customer Web Portal, which provided the
    customer access to view real time inventory, current order status, Tracking and signed BOLs. EDI/API support for new and customer portal.
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Led design and implementation of EDI and API integrations, including setup, monitoring and troubleshooting transaction flow for multiple accounts.
  • Developed project roadmap to define project objectives, timelines and communicated with operations team and management on processes and programs to improve day to day operations.
  • Responsible for monitoring project progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
  • Implemented small parcel batch picking program, which provided customer live date and tracking.
  • Collected and interpreted key metrics to determine which programs met desired outcomes or required further streamlining for success.
  • Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
Senior IT Operations Manager, 01/2014 - 02/2016
Paddock Pool Equipment City, STATE,
  • Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance. Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Identified data flow inefficiencies to drive improvement through optimized integration.
  • Designed policies and standard operating procedures for continuous improvement. Defined, implemented and revised system improvements.
  • Increase in process efficiency by 25% by analyzing current practices and designing modifications.
  • Implemented JIT which reduced inventory cost by 37% and increased cube percentage by 35%
  • Mapped and documented EDI/API processes, identified process gaps, and implemented process improvements.
  • Collaborated with internal teams to improve outputs to meet demand and material requirements, ensuring inventory integrity targets for finished goods.
  • Automation of AP invoice validation and integration with TMS
  • Developed training protocols in alignment with company quality standards and ISO 9000 regulations
  • Met dynamic needs by keeping internal systems scalable and highly responsive. Developed manufacturing processes that were robust yet simple to perform.
  • Developed documentation, including diagrams and specifications, to meet project requirements and regulatory standards.
  • Led change and transformation across business areas to deliver benefits and align company resources.
  • Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills
Process Improvement Engineer/Solutions Specialist, 01/1997 - 02/2014
Caterpillar Inc City, STATE,
  • Developed implementation methodologies to rein in project costs, project schedules and monitored tasks to meet milestones during each phase.
  • Led multiple ERP/MRP systems, including DBSI, Oracle and SAP.
  • Designed and led implementation of EDI and API integrations, including setup, mapping and troubleshooting transaction flow for multiple customers and government business accounts.
  • Responsible for monitoring project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Managed 4 successful Mergers & acquisitions, multiple System Integrations and directed the startup of 3 new divisions within the company.
  • Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
  • Managed technical integration, systems engineering program management, customer support and program management.
  • Collaborated closely with upper management to drive strategy through development and implementation of new processes.
  • Completed pre-implementation testing for new system modifications to assess potential impacts.
  • Tested functional and compatibility of new programs or updates in comparison to existing applications.
  • Collaborated with technologists to address operating issues, support rapid recovery and minimize service disruptions.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Reviewed processes, identifying areas that required improvement.
  • Mitigated supplier risk through investigation and sourcing of qualified suppliers and on-site evaluations of processes and capacities.
Bachelor of Science: Information Technology, Expected in 06/2007
University of South Carolina - Columbia, SC
Status -
Bachelor of Science: Logistics And Supply Chain MANAgement, Expected in 06/1999
University of South Carolina - Columbia, SC
Status -
  • Lean Six Sigma Black Belt
  • Project Management Professional (PMP)
  • SCRUM Master
  • PM-Change Management
  • GFSI certification-AIB International
  • Scale Super User
  • Oracle Super User
  • Certified Supply Chain Professional (CSCP)
  • Total Quality Management
  • SAP - Crystal Reports
  • Microsoft SQL
  • CPDW - Certified Professional in Distribution and Warehousing
  • Decreased Production/Kitting Time by 75% with the implementation of Lean Strategies.
  • Managed the developed of Customer Web Portal, which provided customer real time view of inventory, order states and tracking. The web portal also saved 34% in labor costs
  • Six Sigma Project owner on 13 successful projects, saving millions
  • Reduced Bulk Pick Times by 75% through product velocity improvement
  • Increase Production output by 70% with Lean strategies.
  • Implemented productivity tracking methods, which increased productivity by 33%.
  • Lead several successfully WMS Implementations
  • Lead the successful implementation of PowerBI
  • Implemented small parcel batch picking with saved 32% in labor cost

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Resume Overview

School Attended

  • University of South Carolina
  • University of South Carolina

Job Titles Held:

  • Group IT Logistics Manager
  • IT Manager/Executive Director of Operations
  • Senior IT Operations Manager
  • Process Improvement Engineer/Solutions Specialist


  • Bachelor of Science
  • Bachelor of Science

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