Bilingual individual with demonstrated leadership and strong staff oversight and development skills. Astute Social Services Director offering extensive research, grant writing and communication skills.
Onsite facility tours
Written and verbal communication
Client needs assessments
Verbal and written communication
Good listening skills
Group Home Supervisor, 03/2018 to Present Company Name – City, State
Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
Conducted community workshops to promote different programs and educate public on available services.
Worked with senior case managers to coordinate team development activities and trainings.
Developed monthly schedules and assignments for volunteer staff.
Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
Worked flexible hours; night, weekend, and holiday shifts.
Used Microsoft Word and other software tools to create documents and other communications.
Led projects and analyzed data to identify opportunities for improvement.
Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
Medication Aide, 01/2017 to 11/2021 Company Name – City, State
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Kept digital records of patient details, medications, billing and other activities.
Took patient vital signs, height and weight measurements and monitored glucose and patient wellbeing.
Reported changes in patient status regarding drug the nurse.
Kept close eye on behavior and emotional responses of clients, consulting with [Job title] to address concerns and protect each person from any harm.
Provided patients with assistance in completing such tasks as [Task] and [Task], effectively reducing daily burden on family members.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Apartment Leasing Agent, 03/2015 to 10/2018 Company Name – City, State
Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Performed background checks on over [Number] apartment applicants.
Oversaw monthly collections of over $[Amount] in funds, maintaining high payment rates by building positive relationships with tenants.
Escalated any major issues to property manager for immediate remediation.
Experienced with new construction, luxury apartment buildings, condominiums and 270 communities and units.
Held high approval rating and percentage of customer loyalty.
Collected rent and tracked resident payments and information in Yardi.
Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Distributed and followed up on tenant renewal notices.
Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
Collected monthly rent payments and other fees, always properly recording and processing money.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Assisted prospective tenants in paperwork completion and other logistics, facilitating smooth move-in processes and effective communication.
Marketed property to local businesses through collateral, emails and phone calls.
Associate of Science: Buniness, 02/2013 North Hennepin Community College - City, State
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North Hennepin Community College
Job Titles Held:
Group Home Supervisor
Apartment Leasing Agent
Associate of Science : Buniness , 02/2013
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