group home manager resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Bilingual individual with expertise implementing group home policies, ordering supplies and food products and appraising employee performance. A confident Group Home Manager with a drive to engage people while ensuring a high level of integrity.

  • Administrative duties
  • Exemplary communication skills
  • Professional relationships
  • Group home oversight
  • Medication administration
  • Client direct care
  • Policy and procedure implementation
  • Assistance program knowledge
  • Effective customer communication
  • Customer support and assistance
  • Well-trained in Microsoft office
  • Research and facts collecting
  • Basic math
Group Home Manager, 05/2019 - 08/2021
Chrysalis Sandy, UT,
  • Created work schedule in advance, promoting adequate coverage for shifts.
  • Communicated with families or advocates to discuss resident needs and progress.
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
  • Scheduled residents' appointment and provided transportation to physician and therapy visits.
  • Conversed with residents to promote social interaction and reinforce positive behaviors.
  • Resolved concerns regarding staff, residents and care to maintain standards throughout group home.
  • Supervised group home for 20 residents with behavioral and developmental disabilities issues by motivating direction of 6 member team.
  • Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Reported, investigated and followed up on abuse and neglect cases.
  • Monitored performance of 6 staff members to gauge work efficiency and improve overall productivity.
  • Assisted 20 residents by educating individuals on life and social skills, daily hygiene and nutrition.
  • Hired, interviewed and trained [Number] new staff members and created staff schedules.
  • Encouraged residents to independently interact with others, make decisions and participate in community activities.
  • Administered and allocated budget to control costs and optimize use of resources.
  • Requested and identified specialized services for residents such as physical therapy, psychological testing and vocational assessments.
  • Updated, developed and implemented individual treatment plans and discharge plans by collaborating with [Job title].
  • Instituted [Type] systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
Branch Assistant, 07/2016 - 05/2019
Lincoln Investment Fort Washington, PA,
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Opened new accounts and served existing customers based on individual financial needs.
  • Promoted and sold banking products and financial services.
  • Maintained filing systems and other daily administrative and clerical support tasks to facilitate loans, deposits and account services.
  • Researched account information regarding loans and deposits.
  • Assisted bankers with past due reports, compliance exceptions and contacting customers about account concerns.
  • Analyzed and interpreted financial data to form well-reasoned conclusions and make recommendations to financial officers.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
  • Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
  • Directed customer communication to appropriate department personnel.
  • Worked professionally to handle client, vendor and public guest requirements.
  • Answered phone calls by 3 rings and asked appropriate questions to determine which department or staff member could be of service.
  • Attended meetings and took meticulous notes to disseminate to participants.
  • Elevated customer satisfaction ratings by resolving issues for speedy resolution.
Dispute Resolution Specialist, 04/2016 - 07/2016
Airgas Inc Magnolia, AR,
  • Assessed conflicts by analyzing all aspects and sides of situations with impartial viewpoint and consideration of applicable laws.
  • Utilized proven methods of dispute resolution by fostering understanding of opposing party's perspective.
  • Gathered information about disputes by interviewing individuals, witnesses and other involved parties.
  • Educated disputants on laws, regulations and procedures applying to cases and potential legal roadblocks for proposed solutions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Education and Training
High School Diploma: , Expected in 05/2002
Continental Academy - Mirmar, Fl,
Status -

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Resume Overview

School Attended

  • Continental Academy

Job Titles Held:

  • Group Home Manager
  • Branch Assistant
  • Dispute Resolution Specialist


  • High School Diploma

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