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group home manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Dependable [Job Title] skillful in allocating and administering budgets, recruiting and evaluating staff and overseeing daily operations in group home of [Number] residents. Resourceful and self-directed individual comfortable handling stressful situations with courtesy and respect. Dedicated to promoting safe, healthy and secure environment. Decisive Home Manager offering [Number]-year background directing operations in care facilities in [Location]. Responsive and collaborative professional proficient in developing budgets, training and hiring staff and implementing programs and activities for residents. Certified in [Area of certification]. Impeccable leadership, time management and interpersonal abilities. Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Administrative duties
  • Exemplary communication skills
  • Client direct care
  • Policy and procedure implementation
  • Group home oversight
  • Professional relationships
  • Effective customer communication
  • Client meetings
  • Leadership
  • Organizational skills
  • Problem resolution
  • Critical thinking
Experience
Group Home Manager, 02/2003 to 11/2004
The Mentor NetworkAshland, KY,
  • Monitored and provided residents with assistance for bathing, dressing and other basic hygiene needs.
  • Monitored performance of 20-staff members to gauge work efficiency and improve overall productivity.
  • Assisted 16 residents by educating individuals on life and social skills, daily hygiene and nutrition.
  • Utilized [Software] and [Software] to maintain confidential records, including progress toward goals, goal planning and resident assessments.
  • Maintained records for resident funds, bank accounts and petty cash using [Software].
  • Encouraged residents to independently interact with others, make decisions and participate in community activities, including [Type] and [Type] activities.
  • Initiated positive relationships with residents, staff and other individuals by being respectful, actively listening and asking appropriate questions.
  • Supervised group home for [Number] residents with behavioral and developmental disabilities issues by motivating direction of [Number]-member team.
  • Communicated with families or advocates to discuss resident needs and progress.
  • Performed [Timeframe] budget analysis to document petty cash and expenses.
  • Supervised staff training and development by acting as role model and instructing staff on how to appropriately interact with residents.
  • Initiated resident transfers to other programs to better meet needs.
  • Scheduled residents' appointment and provided transportation to physician and therapy visits.
  • Established positive therapeutic relationships with residents by planning [Type] and [Type] activities in home and community.
  • Updated, developed and implemented individual treatment plans and discharge plans by collaborating with [Job title].
  • Resolved concerns regarding staff, residents and all aspects of care to maintain standards throughout group home.
  • Conversed with residents to promote social interaction and reinforce positive behaviors.
  • Coordinated community activities to promote social skills and community participation.
  • Hired, interviewed and trained [Number] new staff members and created staff schedules.
  • Administered and allocated budget to control costs and optimize use of resources.
  • Instituted [Type] systems to oversee proper storage and disposal of medications and residents' nutritional needs and special diets.
  • Scheduled medical appointments with doctors and provided safe transportation for [Number] residents to and from all medical appointments.
  • Created work schedule in advance, promoting adequate coverage for all shifts.
  • Approved activities complied with facility's policies, adhered to budget and offered educational value.
  • Managed daily needs of [Number] neurodiversity individuals through budget management, menu planning, activity planning and transportation coordination.
  • Reported, investigated and followed up on abuse and neglect cases.
  • Organized proper transportation for clients to and from appointments, educational and extracurricular activities.
Supported Living Coach, 11/2003 to 03/2004
Natural PawzGaithersburg, MD,
  • Performed assessments to determine individual limitations and strengths.
  • Collaborated with various healthcare professionals to plan rehabilitation programs.
  • Documented and filed patient health reports and charts.
  • Prepared patients for self-management and decision-making responsibilities.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Managed load of multiple cases on consistent basis.
  • Established long and short-term goals for therapeutic services to encourage patient progress.
  • Created agendas and communication materials for team meetings.
  • Defined strategies and created a plan to achieve ambitious operational objectives.
  • Contributed to development, planning and completion of project initiatives.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Recognized by management for providing exceptional customer service.
Shift Supervisor, 02/2002 to 04/2003
Byrne Dairy StoresElmira, NY,
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Collaborated with team members to improve performance and implement training updates.
  • Resolved customer complaints and reported issues to senior management.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Employed security and loss prevention strategies during shift to maximize safety.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Completed opening and closing duties to facilitate business operations.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Trained [Number] employees in effective work procedures and performance strategies to optimize operations.
Rehabilitation Shift Supervisor, 08/1998 to 03/2002
Florida Institute For Neurologic RehabilitationCity, STATE,
  • Collaborated with team members to improve performance and implement training updates.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Resolved customer complaints and reported issues to senior management.
  • Conferred with human resources to recruit, onboard and mentor new team members.
  • Kept areas clean, neat and inspection-ready at all times to comply with state guidelines.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Completed opening and closing duties to facilitate business operations.
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Employed security and loss prevention strategies during shift to maximize safety.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Cultivated performance-based and collaborative culture by recognizing achievements and promoting from within.
  • Created schedules and assigned jobs based on employee strengths and anticipated customer demand.
  • Trained 100+ employees in effective work procedures and performance strategies to optimize operations.
  • Created and improved daily operational plans including production schedules and optimizing task flows.
  • Employed optimal safety practices resulting in zero hazards, incidents or lost-time accidents.
  • Evaluated operational records and made scheduling adjustments to maximize efficiency.
Education and Training
MBA: Human Resources, Expected in 02/2021 to University Of Phoenix - Tempe, AZ
GPA:
  • 3.57 GPA
  • Completed Human Resource Certification
  • Currently completing Healthcare Management Certification

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Resume Overview

School Attended

  • University Of Phoenix

Job Titles Held:

  • Group Home Manager
  • Supported Living Coach
  • Shift Supervisor
  • Rehabilitation Shift Supervisor

Degrees

  • MBA

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