Reliable Department Manager with 12 plus years in retail sales. Coaches and encourages staff toward advancement using an enthusiastic and supportive attitude.
Experienced Team Leader adept at problem solving, customer service and hiring and training hardworking, quality staff.Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.Determined with strong interpersonal skills and extensive retail and sales experience.Motivated Shift Manager practiced in customer relations, sales and inventory control. Demonstrated skill in improving store operations, increasing top line sales and reducing costs.
Awarded “Team Leader Of the 2nd Quarter, 2013"
Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Determined staff promotions and demotions, and terminated employees when necessary.Completed weekly schedules according to payroll policies.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Addressed and corrected sales staff communication issues in a tactful and effective manner.Contributed to merchandising ideas at team sale meetings.
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