Worked within my department to provide better customer service, helping to raise overall service scores closer to goal.
Helped implement new company merchandising plans in order to increase profits.
Merchandised items with high gross margin, which previously had little to no exposure increasing sales exponentially.
Hardworking department manager with 10 years in all aspects of store operations, including management, merchandising, cashiering, stocking and staff training and development.
Oversaw store operations in the absence of the Store Director and Assistant Store Director. Provided effective scheduling to optimize balance between cost efficiency and customer needs. Trained new associates in all aspects of their job title including providing excellent customer service. Worked closely with other departments to effectively cross-merchandise.
Wrote orders to maintain shelf integrity.
Began with Hilander as a bagger and moved to cashier, cash office, and service desk before turning eighteen and being promoted to grocery. Worked on night crew for about a year before becoming night crew chief. As night crew chief took on a leadership role and learned how to effectively train and manage. In early 2008 began the Grocery successor program to become a Grocery manager.
Food Service Sanitation License
Beverage Alcohol Sellers and Servers Education and Training [BASSET] certification
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