graphics media account manager resume example with 11+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary
Seasoned Professional looking to leverage over 18 years of professional experience and knowledge in a variety of industries, including certifications in Assisted Living Facility Management and Alzheimer's Disease and Related Disorders, and fundamental nursing skills training. Looking to secure a position in Administration within an Extended Living Community, while completing a Master of Science in Dementia and Aging Studies (MSDA) with Practitioner and Long Term Care Administration concentration. My goal is to apply the global, interdisciplinary and human rights perspective developed through academia, and administrative skills toward fostering excellence in the delivery of individualized, person-centered, quality care through innovative programs and services, ultimately enhancing safety, enrichment, and quality of life for residents, their families, and their caregivers.
  • Enterprise Resource Planning (ERP) Software: JD Edwards EnterpriseOne
  • Project Management Software: Basecamp 2.0 & 3.0
  • Customer Resource Management (CRM) Software: Salesforce; MS-CRM; Sales 1440; Wrike
  • Adobe Programs: Photoshop; Illustrator; Acrobat
  • Architectural/Construction Software: Autodesk Design Review
  • Microsoft Office Suite: Word; PowerPoint; Excel; OneNote; Publisher; Outlook
  • Operating Systems: Windows 95 through Windows OS; Macintosh
  • Administrative, Government, Profit and loss
  • Acrobat, Government regulations, Project Management
  • Adobe, Graphics, Purchasing
  • Photoshop, Illustrator, Quality
  • Advertising, Interpretation, Quality Assurance
  • Anatomy, JD Edwards, Recruitment
  • Approach, Leadership, Reporting
  • Art, Regulatory Compliance, Research
  • Assisted Living, Life Support, Safety
  • Basic, Macintosh, Sales
  • Blueprints, Managing, Strategic
  • Budgeting, Marketing strategy, Teaching
  • Budget, Marketing, Time Management
  • Business Administration, Materials, Training programs
  • Competitive, Medical Terminology, Type
  • Content, Excel, Underwriting
  • Contracts, Microsoft Office Suite, Written Communication
  • Counseling, Windows OS
  • Credit, Outlook
  • CRM, PowerPoint
  • Client, Publisher
  • Clients, Windows 95
  • Customer Service, Word
  • Customer support, Modeling
  • Database, Mortgage Loan
  • Documentation, Mortgage Origination
  • Edge, Operating Systems
  • Staff training, Philosophy
  • ERP, Policies
  • Enterprise Resource Planning, Presentations
  • Financial, Problem Solving
  • Analysis of financial statements, Processes
  • Forms, Processors
Work History
01/2016 to 07/2019 Graphics Media Account Manager Builder Homesite, Inc, BDX | City, STATE,
  • Managed a large portfolio of national industry-leading homebuilder accounts.
  • Consistently delivered unusually high output and quality graphics media art content TIME MGT.
  • Nurtured and maintained relationships between BDX and homebuilder Marketing teams.
  • Created cost-effective, personalized project strategies that competitive edge.
  • Directed and managed a pipeline of projects varying in product type, complexity, status, requirements, standards, and deadlines.
  • Participated and supported "in-house" sales presentations and events to convert prospects into clients.
  • Deliberate and meaningful communication during client discovery process revealed all available facts, needs, and standards.
  • Objective evaluation of facts diagnosed needs and tactful discussion of areas in need of improvement provided opportunity to offer fresh perspectives and creative alternatives and lead to a unified definition of specific, measurable, and achievable goals and objectives and timeframe.
  • Cooperative adoption of agreement on the outcomes through.
  • Created trust built on reliability, transparency, and clear, regular communication from initial engagement to set realistic expectations.
  • And customer support Sought input and feedback from client, collaborated with interdepartmental team members to gain different perspectives to ensure plans, services, and outcomes were in the best interest of all parties.
  • Provided consistent quality of service, content, reviewed project proofs for production accuracy and evaluated quality standards, provided approval or redirection feedback to BHI's Indian team, streamlining collective efforts through collaborative communication, while delivering well before set deadlines.
10/2007 to 01/2016 Purchasing Administrator, Budget Coordinator, & Loan Servicing Counselor DR Horton, America's Builder, DHI Mortgage, A DR Horton Company | City, STATE,
  • Progressed through promotions in the mortgage and builder side of the corporation.
  • Initiated, planned, and developed systematic procedures fueled by knowledge of government record research, created a project database to facilitate the flow of information and analyzation recordings that lead to discovery of multiple areas of missed opportunity and revenue that recognized profit and loss errors.
  • Advanced rapidly from the mortgage side to the builder side as a Budget Coordinator in the Construction Purchasing Department; striving to create more meaning and value, provided fresh opportunities to identify and address unseen problems, mining to understand the undefined circumstances, lead to broad-range and intimate working knowledge that led to further advancement into the Purchasing Assistant role,.
  • Successful project management achieved by an iterative approach allowed the evolution of project-specific individualized plans to be guided by continuous assessment and evaluation of results and impacts.
  • Created and implemented systemic process improvements that enabled the dissolution of a department within the organization by streamlining tasks and redefining underutilized technological resources, empowering independence, and self-sufficiency and improved communication and content accuracy among internal customers and external partners and contract service suppliers.
  • Developed and led in-service training programs and new staff training and departmental orientation that established clear and consistent interdepartmental communication on procedures and policies and promoted successful integration follow-through of new and existing standardized methods.
  • Delegated and directed activities of assistants recruited to accomplish goals; involved in recruitment planning, performed resume screening and selection, and interviews; collaborated with the department manager on interview evaluations and final candidate selections.
  • Achieved overreaching goals and outcomes by modeling and encouraging a commitment to a "quality-first" philosophy; fostered a "pro-change" atmosphere by showing respect and consideration for the challenges and diversity within each role by seeking input and feedback; cooperative planning developed a team united in excellence.
  • Precisely measured blueprints, estimated materials required, worked with vendors to obtain material and labor bid; built consistently accurate take-offs for costs within Enterprise Resource Planning (ERP) Software ensuring accurate budgeting, projected cost to build, and work order generation.
10/2007 to 01/2016 Branch Manager/Mortgage Loan Origination Consultant America One Finance/First Texas Mortgage/Acquire ROI | City, STATE,
  • Provided mortgage loan and financial counseling and advice to clients by staying current with changes in related government regulations and underwriting criteria of a wide range of lender loan product portfolios; explained contracts, disclosures, and forms in layman's terms to ensure their rights and liabilities where understood.
  • Conducted client interviews to supplement submitted documentation and validate a complete and accurate financial profile; predicted loan approval based on qualitied and quantified factors, including analysis of financial statements and accurate interpretation of underwriting guidelines and government regulating policies.
  • Recruited, interviewed, hired and trained loan processors; directed, supervised, and audited their work in each stage of origination to ensure compliance with regulatory policies.
  • Networked with industry professionals, developed a mutually beneficial, indirect marketing strategy, and provided an offering of choice for clients of available, qualified providers of various services required within the mortgage loan transaction.
Expected in 08/2019
  • Basic Life Support Training - Certification #17H0D4 - American Red Cross
  • |
    , , GPA:
    Expected in 2007
  • Previous Certifications, Licensure & Training
  • Awareness: Fair Debt Collection Practices, Certification #5918231 - Regulatory University
  • Fair Debt Collection Practices Act, Certification #5835715 - Regulatory University
  • Fair Debt Reporting Act for Lenders, Certification #5962738 - Regulatory University
  • |
    , , GPA:
    Expected in 2007 Information Privacy, Certification #5835869 - Regulatory University | , , GPA:
    Expected in
  • Certifications & Training
  • A Management Reference for Executive Directors, Managing Your Assisted Living Community (NAB Approved)
  • |
    , , GPA:
    Expected in
  • Alzheimer's Disease & Related Disorders, Levels 1 & 2 (NAB Approved)
  • |
    , , GPA:
    Expected in Bachelor of Fine Arts | Graphic Design, Painting, Multi University of South Alabama, , GPA:
    Dean's List Award Recipient
    Expected in Master of Science | Dementia and Aging Studies, Practitioner & Long Term Care Administration Texas State University, , GPA:
    Expected in Associate of Science | Austin Community College, , GPA:
    Pre-Health Sciences, 26.6 Credit Hours toward an, GPA: 3.842
    Expected in
  • Human Cadaver Dissection Lab - Healthcare, Innovations, Sciences Centre
  • |
    , , GPA:
    Expected in DHIM Fair Lending Refresher, Certification #5690939 | Regulatory University, , GPA:
  • The Anatomy of a Successful Loan Officer - Mortgage Training Institute
  • Mortgage Loan Processing & Uniform Residential Loan Application
  • Mortgage Origination Comprehensive National Exam Preparation - 360Training & Texas Veterans Land Board
  • Affiliations
  • Healthcare Financial Management Association (HFMA) - Present
  • American College of Healthcare Executives (ACHE) - Present
  • LeadingAge - Present
  • American Medical Directors Association (AMDA), (PALTC) - Present
  • Texas Society for Post-Acute & Long-Term Care Medicine (TMDA), PALTC) - Present
  • Texas Geriatrics Society (TGS) - Present
  • Additional Information
    • VLB TREC CEU & Participating Real Estate Professional Designation - 360Training & Texas Veterans Land Board Mortgage Loan Originator License (NMLS) - Texas Department of Savings & Mortgage Lending Group Fitness Instructor - Body Design University Classic and Latin Ballroom Dance Instructor

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    Resume Overview

    School Attended

    • University of South Alabama
    • Texas State University
    • Austin Community College
    • Regulatory University

    Job Titles Held:

    • Graphics Media Account Manager
    • Purchasing Administrator, Budget Coordinator, & Loan Servicing Counselor
    • Branch Manager/Mortgage Loan Origination Consultant


    • <li>Basic Life Support Training - Certification #17H0D4 - American Red Cross</li>
    • <li>Previous Certifications, Licensure & Training</li><li>Awareness: Fair Debt Collection Practices, Certification #5918231 - Regulatory University</li><li>Fair Debt Collection Practices Act, Certification #5835715 - Regulatory University</li><li>Fair Debt Reporting Act for Lenders, Certification #5962738 - Regulatory University</li>
    • Information Privacy, Certification #5835869 - Regulatory University
    • <li>Certifications & Training</li><li>A Management Reference for Executive Directors, Managing Your Assisted Living Community (NAB Approved)</li>
    • <li>Alzheimer's Disease & Related Disorders, Levels 1 & 2 (NAB Approved)</li>
    • Bachelor of Fine Arts
    • Master of Science
    • Associate of Science
    • <li>Human Cadaver Dissection Lab - Healthcare, Innovations, Sciences Centre</li>
    • DHIM Fair Lending Refresher, Certification #5690939

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