Energetic self motivated and quick learner offering wealth of experience in customer service, project implementation, documentation and interpersonal communications. Hardworking, compassionate and willing to go extra step to complete any task.
Providing quick, correct, and professional answers for basic to intermediate inquiries
using online resources.
Educating Patrons about research methods, proper citation and the use of reference
Answering general, business and personal research projects questions.
Offering suggestions and advice to patrons how to use the Library effectively.
Courteously helps patrons select and locate materials.
Assisting with the basic use and navigation of computing resources.
Efficiently and accurately helping patrons with the use of office and computer equipment
like copiers, scanners and Printers.
Answering reference questions through telephone, email and chats.
Configured and deployed new and refurbished workstations, laptops and
Installed, troubleshot, repaired, updated and maintained workstations and
Installed, configured, maintained and troubleshot peripherals including
printers, copiers, scanners, external drives, monitors and other peripheral
Provided guidance on removal/disposal of non-functional equipment
Managed all servers on system maintenance and functionality
Provided software and system troubleshooting and support
Installed, maintained, troubleshot, and updated operating systems
and user applications
Proactively scheduled software upgrades and patching
Ensured that all software on equipment was licensed and kept record of licenses
Tracked license and support contracts to include notification of renewal
timeframe to management
Monitored network to ensure network functionality and availability to all
Monitored and reported network performances and provided network
performance statistics and reports
Deployed company LAN, WAN, servers and workstations
Configured Routers and Switches
Installed, maintained, troubleshot, and repaired cabled, wireless and other
Supported existing/new server/s and administered access rights for all users
Administrated and Managed RAN (Radio Access Network) MOTOROLA
Maintained local and server based anti-virus software
Managed and administered Cyberom and TMG
Informed and trained users and management on how to adhere to security ICT
Managed and administered access control system
Ensured computer is set up prior to new employee start date and any related
Handled the relocation of computer equipment because of office or personnel
Set up new user accounts and email accounts
Troubleshot and repaired user accounts and email accounts
Reset user passwords
Provided support in Microsoft products such as Windows operating system,
Excel, Word and PowerPoint to users
Managed and monitored Help desk
Participated in research and recommendation of improved infrastructure
processes and technologies to include growth planning
Provided procurement assistance including, researched solutions, engaged
with potential vendors, made recommendations for product purchases and
evaluation of bids
Tested new equipment and applications and provided complete feedback
Worked directly with vendors in scheduling of repairs and maintenance
Requested and evaluated services with vendors and service providers
Worked with ISP and other outside vendors in ensuring dependable operations
Worked with vendors and vendor supplied systems to track service requests
through to completion
Trained new and current employees on computer software and ICT systems
Created material and presentations for trainings and reports
Assessed user capacity and suggested training and areas in need of
Created and maintained inventory of hardware, software and peripheral
Developed, maintained and rolled out documentation of processes,
procedures, and troubleshooting guides
Monitored and reported ICT expenses
Prepared operating budgets based on estimated and actual expenditures for ICT
systems and support needs.
Performed System backups
Selected and ordered UNESCO's publication for
documentation center as well as on behalf of other
institutions within the country.
Retrieved and distributed UNESCO documents and publications
Accessed, Cataloged and classified information for easy retrieval
Liaised with other documentation centers and archives
Answered and distributed UNESCO questionnaires in the country
Liaised with UNESCO and other related International organizations and
national commissions of member states
Prepared abstracts and reviews from UNESCO publication and research
already carried out in each of the UNESCO's field of competence
Provided Audio Visual facilities in the documentation center on UNESCO's
Organized and planned for the Agriculture and commercial show and other
Created and managed database
Assisted members of staff in the use of computers and troubleshooting
any other hardware and office machines
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