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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
*Dedicated
*Customer Service Representative highly motivated to maintain customer satisfaction and contribute to company success.
*Sharp problem solver
* Microsoft word Courteous demeanor
* Excel
* Energetic work attitude
* PowerPoint Inventory control familiarity
* Outlook Telephone inquiries specialist
* Customer service expert
* Invoice processing
* Adaptive team player
* Interacted with several affiliate stations within the US as well as Internationally, ensuring reliable and high-speed delivery to residential customers.
* Customer Service
* Diligently completed all assigned tasks, working overtime as needed.      * Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Skills
  • Strong organizational skills
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Customer service expert
  • Adaptive team player
  • Active listening skills
  • Seasoned in conflict resolution
  • Telephone inquiries specialist

Experience
Government Transportation Specialist, 11/2016 to Current
Cgi Group Inc.Sterling, VA,
•Counsels customer, spouse, and family members on the organizational details of a move
•Enters, updates and maintains data associated with specific program qualification requirements
•Educates customers on client’s policies for the safe and effective transportation of personal household goods
•Performs a variety of other duties as assigned. 
International Traffic Coordinator, 11/1997 to 08/1999
Cgi Group Inc.Strongsville, OH,
  • Ensures that shipments are moved via quoted services.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Issues shipment status reports to booking agents and national accounts.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Accurately logged all daily shipping and receiving orders.
  • Explains overseas customs regulations to agents, national accounts and customers.
  • Explains procedures to the agent family as it relates to performance as origin or destination agent.
  • Answers inquires from agents, national accounts and customers.
  • Provides assistance in generating and updated account status reports.
Document Support Specialist, 03/1997 to 11/1997
Cgi Group Inc.Toledo, OH,
  • Ensures that proper documentation is received and correctly distributed.
  • Explains documentation policies and procedures to the agency family and outside vendors.
  • Performs document support duties as required to assist the department.
  • Prepares documents and forwards appropriate shipping papers to proper parties.
  • Prepares outgoing mail and courier packages for the team to ensure timely delivery of documents.
  • Performs a variety of other duties as assigned.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Served as the company's only bilingual Spanish/English customer service representative.
  • Successfully interacted with customers to expedite proper documentation was completed.
Document Support Specialist, 03/1997 to 11/1997
Mayflower InternationalCity, STATE,
  • Ensures that proper documentation is received and correctly distributed.
  • Explains documentation policies and procedures to the agency family and outside vendors.
  • Performs document support duties as required to assist the department.
  • Prepares documents and forwards appropriate shipping papers to proper parties.
  • Prepares outgoing mail and courier packages for the team to ensure timely delivery of documents.
  • Performs a variety of other duties as assigned.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked under strict deadlines and responded to service requests and emergency call-outs. 
  • Successfully interacted with customers to expedite proper documentation was completed.
Document Support Specialist, 03/1997 to 11/1997
Mayflower InternationalCity, STATE,
  • Ensures that proper documentation is received and correctly distributed.
  • Explains documentation policies and procedures to the agency family and outside vendors.
  • Performs document support duties as required to assist the department.
  • Prepares documents and forwards appropriate shipping papers to proper parties.
  • Prepares outgoing mail and courier packages for the team to ensure timely delivery of documents.
  • Performs a variety of other duties as assigned.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Served as the company's only bilingual Spanish/English customer service representative.
  • Successfully interacted with customers to expedite proper documentation was completed.
Education and Training
High School Diploma: , Expected in 1996
Lindbergh High School - St. Louis, MO
GPA:
Skills
Accounting, agency, back-up, billing, closing, competitive, customer service,  delivery, documentation, English, mail, policies, receiving, shipping,
Activities and Honors

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Resume Overview

School Attended

  • Lindbergh High School

Job Titles Held:

  • Government Transportation Specialist
  • International Traffic Coordinator
  • Document Support Specialist
  • Document Support Specialist
  • Document Support Specialist

Degrees

  • High School Diploma

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