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government program eligibility rep ii resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Skills
  • MS Office including Excel, Word, Outlook
  • SaaS Software Proficiency such as Salesforce, LexisNexis,Clear
  • Effective Communication Skills
  • Staff Management such as Coaching and Mentoring
  • Sales and Marketing
  • Verbal and Written Communication
  • Decision Making and Problem Solving
  • Customer Complaint Resolution
  • Performance Evaluations
  • Verbal and Written Communication
Work History
11/2020 to Current
GOVERNMENT PROGRAM ELIGIBILITY REP II STATE OF NORTH CAROLINA City, STATE,
  • Establish consultative and trusted relationships with clients to make sure clients' needs are always met.
  • Demonstrated work experience contacting and investigating claimants to obtain statements regarding financial wages, tax administration, and/or unemployment insurance claims.
  • Experience in big data in fraud and experience within government settings.
  • Comfortable with fast-paced scale-up organization, working across multiple projects and clients at once
  • Documented all communication with applicants and inputted information into various systems such as Beacon, Lexis Nexis, Salesforce, and other SaaS software.
  • Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
  • Used Beacon to maintain over 1000 NC candidate files and file notes.
08/2015 to 11/2020
CRIMES DETECTION SPECIALIST II/ BSA/AML ANALYST/TEAM LEAD FINANCIAL, BB&T City, STATE,
  • Utilized services to conduct IP Research, and internal Research Transfers while also using SaaS supported services such as Salesforce, CLEAR, as well as other SaaS services.
  • Managed over 10 more fraud specialists.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Participated in team-building activities to enhance working relationships.
03/2011 to 06/2015
SALES MANAGER/FRONT DESK MANAGER/CUSTOMER SUCCESS MANAGER HOLIDAY INN EXPRESS INN & SUITES-DOWNTOWN WILSON City, STATE,
  • Accountable for creating, fostering,managing, and effecting positive employee relations.
  • Reported to GM with detailed reporting progress of trainee strength and weakness reports.
  • Analyze rate variance, monitor credit report, and maintain close observation of daily house count.
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Resolved customer issues quickly and managed over 100 sales accounts to increase sales and meet quotas.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Education
Expected in 03/2024 to to
Bachelor of Science: Management Information
University of North Carolina, in School - University Of North Carolina-Pembroke,
GPA:
Expected in 07/2017 to to
Associate of Applied Science: Electronic Medical Records
Miller-Motte College - Wilmington, NC,
GPA:
Certifications
  • Data Science
  • B2B Marketing Foundations
  • Certified Customer Success Management

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Resume Overview

School Attended

  • University of North Carolina, in School
  • Miller-Motte College

Job Titles Held:

  • GOVERNMENT PROGRAM ELIGIBILITY REP II
  • CRIMES DETECTION SPECIALIST II/ BSA/AML ANALYST/TEAM LEAD
  • SALES MANAGER/FRONT DESK MANAGER/CUSTOMER SUCCESS MANAGER

Degrees

  • Bachelor of Science
  • Associate of Applied Science

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