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Government Contract Specialist Resume Example

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GOVERNMENT CONTRACT SPECIALIST
Professional Summary
Job Experience: Customer Service Sales/Retail Food Industry Data Entry Skills: I am a very patient person and I am good with working with people and have a passion for customer service! Being a patient and understanding person is also one of my STRONGEST strengths. I can handle any type of situation. I am very good at selling my products as well. My key success method is being knowledgeable about the product I sell and by giving accurate information but at the same time following policy! I adapt to change quickly and easily and catch on very quickly!Multitasking is another skill I am great at! I am very good with switching from screen to screen and running several different systems at once. I was also able to work two jobs at once and still keep my focus on both job duties! Data entry and Audits are also specialties for me. I am skilled with running multiple systems at once along with taking customer service calls. Electronics and Cell phones are also two of my strongest fields. I love working with electronics. I am very skilled with anything electronic or anything having to deal with a cell phone. I am very good at selling the product as well! I always make sure my customer knows what they are buying that way they build trust in me and feel comfortable buying the product.
Skills
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Call center metrics decoding aptitude
  • Adheres to customer service procedures
  • Exceptional workflow management
  • Committed to maintaining data integrity
Work History
Government Contract Specialist 01/2013 to Current
VF Imagewear
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
Customer Interaction Specialist 01/2012 to 04/2013
FleetOne
  • Managed high call volume with tact and professionalism.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Evaluated consumer reports on a monthly basis.
  • Mastery of customer service management systems and databases.
  • Defused volatile customer situations calmly and courteously.
  • Addressed and resolved customer product complaints empathetically and professionally.
Lead Sales Associate 06/2011 to 11/2012
Walmart
I worked for one of the LARGEST retailers in America.I was a LEAD sales associate in the Electronics and The Wireless department.Working for Walmart can be challenging but I love a challenge! It is very fast paced and constantly flowing with customers.I also worked for the Wireless department at Walmart! I completed new activations and upgrades for Verizon, TMobile, and At&t.My job was also to make sure my associates have the correct resources and skills needed to help our customers.I am in charge of making sure everything is stocked and zoned correctly.I also handle customer complainants and handle them accordingly.
Customer Service Representative 10/2010 to 06/2011
Affiliated Computer Services (Sprint)
  • I took calls for Sprint Customer Service and handled data entry.
  • My job duties included, Taking.
  • customer calls and managing wireless plans and services.
Cashier 06/2007 to 11/2007
Wendy's
  • Assisting customer on getting what they want in a timely manner was a big part of this job.
  • Working in fast food was one of my biggest challenges and helped me learn how to get things.
  • done correctly and in a timely manner.
Lead Electronics/Wireless Associate
  • I worked for one of the LARGEST retailers in America.
  • I was a LEAD sales associate in the Electronics and The Wireless department.
  • Working for Walmart can be challenging but I love a challenge! It is very fast paced and constantly flowing with customers.
  • I also worked for the Wireless department at Walmart! I completed new activations and upgrades for Verizon, TMobile, and At&t.
  • My job was also to make sure my associates have the correct resources and skills needed to help our customers.
  • I am in charge of making sure everything is stocked and zoned correctly.
  • I also handle customer complainants and handle them accordingly.
Customer interaction Specialist
  • I maintained fuel accounts for major Trucking companies.
  • I am expected to assist customers.
  • with account research, card maintenance, check dispatch, and fuel ups.
Contract Specialist
  • My job duties for VF Imagewear included: Uniform spending account managment, uniform.
  • enforcement, and inventory control for Government employees.
  • I help with account audits, data.
  • entry, technical issues, and material standard inquiries.
  • I am required to answer customer.
  • service calls for Government employees and and assist with email inquiries.
Education
High School Diploma: Oakland High School - Murfreesboro, TN
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Resume Overview

Companies Worked For:

  • VF Imagewear
  • FleetOne
  • Walmart
  • Affiliated Computer Services (Sprint)
  • Wendy's

School Attended

  • Oakland High School

Job Titles Held:

  • Government Contract Specialist
  • Customer Interaction Specialist
  • Lead Sales Associate
  • Customer Service Representative
  • Cashier
  • Lead Electronics/Wireless Associate
  • Customer interaction Specialist
  • Contract Specialist

Degrees

  • High School Diploma :

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