Government Contract Specialist Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Desert Storm and OIF veteran seeking to transition from the US Army to administrative position . Highly motivated, effective communicator and problem solver who successfully completed three combat tours. Works well with team members and groups from diverse backgrounds.Currently seeking B/S in psychology and social work with goals of obtaining employment in veteran services and outreach.
  • Data management
  • Advanced MS Office Suite knowledge
  • Business writing
  • Strong interpersonal skills
  • Proofreading
  • Human Resources Management (HRM)
  • Mail management
  • Meeting planning
  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Customer Service
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
  • Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
2011 to 02/2013 Government Contract Specialist Direct Technology Group | City, STATE,
  • Negotiated government contractual agreements for Direct Technology Group, including information technology products and services to multiple federal agencies.
  • Executed budget amendments for federal contracts & projects such as technology refreshes and IT system integration's
  • Wrote and revised memos, budgetary documents and federal contract solicitations.
11/2001 to 02/2010 HUMINT Intelligence Collector 35M - MOS US Army | City, STATE,
  • Prepared operation plans and orders to support security of resources and installations.
  • Maintained complete accountability during redeployment of all sensitive items and communication equipment.
  • Reduced insurgents’ ability to engage Coalition Forces by advising Iraqi police in patrolling techniques.
  • Processed prisoners of war and captured documents.
  • Logged and filed classified documents.
04/1996 to 08/2001 Technical Support and Customer Service Microsoft | City, STATE,
  • Handled a large volume of phone calls, chat and emails.
  • Support customers with online billing and account issues.
  • Referred difficult issues to upper management while maintaining positive rapport with customer.
  • Supported customers having data connectivity issues.
  • Assisted customers with technical issues via email, live chat and telephone.
  • Developed and maintained technical expertise in all Microsoft software products including Windows OS and Office.
02/1989 to 02/1994 Helicopter Aircrewman / Search & Rescue Tech (SAR) US Navy | City, STATE,
  • Calculated load weights for different aircraft compartments, using charts and computers.
  • Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met.
  • Completed all post-flight duties.
  • Ensured the completion of all required aircraft forms, logs and reports.
  • Inspected aircraft for defects and malfunctions, according to pre-flight checklists.
  • Monitored engine operation, fuel consumption and functioning of aircraft systems during flights.
Expected in 2012 Associate of Science | Information Technology & Network Administration ITT Technical Institute, Fort Lauderdale, FL GPA:
Comptia A+ certification
CompTIA Network+ certification
Microsoft MCSP - Microsoft certified solution provider
Cisco CCNA

Expected in 2016 Associate of Applied Science | Psycology Phoenix College, Phoenix, AZ GPA:
Behavioral Therapy coursework
Structural Family Therapy seminar
Cognitive Behavioral Therapy coursework
Expressive Arts Therapy coursework

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Resume Overview

School Attended
  • ITT Technical Institute
  • Phoenix College
Job Titles Held:
  • Government Contract Specialist
  • HUMINT Intelligence Collector 35M - MOS
  • Technical Support and Customer Service
  • Helicopter Aircrewman / Search & Rescue Tech (SAR)
  • Associate of Science
  • Associate of Applied Science

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