Desert Storm and OIF veteran seeking to transition from the US Army to administrative position . Highly motivated, effective communicator and problem solver who successfully completed three combat tours. Works well with team members and groups from diverse backgrounds.Currently seeking B/S in psychology and social work with goals of obtaining employment in veteran services and outreach.
Advanced MS Office Suite knowledge
Strong interpersonal skills
Human Resources Management (HRM)
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Arranged, scheduled and coordinated all logistics and travel itineraries for staff of 10 employees.
Ensured staff was equipped with all necessary supplies and collateral for long distance travel.
01/2011 to 03/2013
Government Contract SpecialistDirect Technology Group - Ft Lauderdale, AZ
Negotiated government contractual agreements for Direct Technology Group, including information technology products and services to multiple federal agencies.
Executed budget amendments for federal contracts & projects such as technology refreshes and IT system integration's
Wrote and revised memos, budgetary documents and federal contract solicitations.
12/2001 to 03/2010
HUMINT Intelligence Collector 35M - MOSUS Army - Ft Huachuca, AZ
Prepared operation plans and orders to support security of resources and installations.
Maintained complete accountability during redeployment of all sensitive items and communication equipment.
Reduced insurgents' ability to engage Coalition Forces by advising Iraqi police in patrolling techniques.
Processed prisoners of war and captured documents.
Logged and filed classified documents.
05/1996 to 09/2001
Technical Support and Customer ServiceMicrosoft - Redmond, WA
Handled a large volume of phone calls, chat and emails.
Support customers with online billing and account issues.
Referred difficult issues to upper management while maintaining positive rapport with customer.
Supported customers having data connectivity issues.
Assisted customers with technical issues via email, live chat and telephone.
Developed and maintained technical expertise in all Microsoft software products including Windows OS and Office.
03/1989 to 03/1994
Helicopter Aircrewman / Search & Rescue Tech (SAR) US Navy - Norfolk Naval Air Station, VA
Calculated load weights for different aircraft compartments, using charts and computers.
Checked passenger and cargo distributions and fuel amounts to ensure that weight and balance specifications were met.
Completed all post-flight duties.
Ensured the completion of all required aircraft forms, logs and reports.
Inspected aircraft for defects and malfunctions, according to pre-flight checklists.
Monitored engine operation, fuel consumption and functioning of aircraft systems during flights.
Associate of Science: Information Technology & Network AdministrationITT Technical Institute - Fort Lauderdale, FL, USA
Comptia A+ certification
CompTIA Network+ certification
Microsoft MCSP - Microsoft certified solution provider
Associate of Applied Science: PsycologyPhoenix College - Phoenix, AZ, USA