Government Account Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Competent Program Manager, bringing fifteen years' experience carrying out all functions required per AFI Directives in an high volume environment. Proficient in assisting the Commander and Staff on all duties outlined as a program manager. Recognized as a dedicated professional driven to meet team targets and enhance bottom line performance. Highly motivated Program Manager.

  • Operational And Readiness Reporting
  • Administration Management
  • Anti-Terrorism Experience
  • Management
  • Search Engine Optimization
Work History
09/2009 to 10/2020
Government Account Manager Verizon Communications Walnut Creek, CA,
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Produced, distributed and tracked more than 85 monthly invoices for maintenance business.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Handled 85 calls per 85 to address customer inquiries and concerns.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Monitored social media and online sources for industry trends.
  • Saved $250K implementing cost-saving initiatives that addressed long-standing problems.
05/2008 to Current
Program Manager Tiaa Chicago, IL,
  • Obtaining final approval and coordination of all proposed projects and or programs as it relates to assigned unit including 482ND Aircraft Maintenance Squadron.
  • Helped numerous individuals in shop with; software installation, printer errors, spreadsheets, and other Microsoft suite programs.
  • Overseen analysis of interrelationships of pertinent components of system.
  • While working in this capacity have taken care of planning sequence of actions necessary to accomplish assignment; and personally have been responsible for segments of overall project.
  • Possess knowledge of customary approaches, techniques, and requirements appropriate to assigned computer application area or computer specialty area in organization.
  • Have planned sequence of actions necessary to accomplish assignments where this entailed coordination with others outside organizational unit and development of project controls, and have created guidelines to needs of assignments presented to.
  • Have experience in developing modifications to parts of system that required significant revisions in logic or techniques used in original development.
  • Physical building of Computers and creating operational systems for individuals outside of work to bring peace of mind to families who do not possess skills required.
  • Prepare project documentation, status reporting, policies, procedures and reports assigned by management.
  • Can work independently.
  • Promote teamwork within team and foster cooperation with other groups and departments.
  • Currently working on Microsoft certifications.
  • Other Programs Managed: -USAF-Wing Inspection Team -USAF-Combat Automated Systems Course Munitions Tracking.
  • Maintained tight production timetables and quality standards to give audiences exceptional offerings.
  • Delivered training for staff development, change management and materials, process and technical controls.
  • Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify business needs and requirements.
  • Planned, created, tested, and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
05/2001 to 05/2008
Aircraft Armament Systems Technician United States Air Force Active Duty , E-3/A1C City, STATE,
  • Diagnosed 35 faults and developed resolution plans.
  • Completed preventative and reparation maintenance on aircraft electronics and computer systems.
  • Lubricated shafts, bearings and gears to maintain optimal performance.
  • Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
  • Tested electrical aircraft systems, components and equipment for compliance with standards and to uncover any malfunctions.
  • Completed quality assurance checks for service work and completed documentation outlining updates.
  • Performed thorough visual and physical inspections of all electrical parts.
  • Utilized testing equipment such as oscilloscopes, ammeters and ohmmeters.
  • Repaired and installed wiring, connectors, control boxes antennas and other pieces.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved maintenance and program problems, improved operations and provided exceptional support for mission.
Expected in 05/2010
Associates: Computer Science Networking/ IT Systems Management
University of Phoenix - Online,
Expected in 04/2007
-USAF-Airman Leadership School:
USAF - Italy,
Expected in 11/2001
-USAF-Aircraft Armament Apprentice Course F-16:
USAF - Sheppard AFB, Texas,
Expected in 06/2000
Date of diploma, Date of Diploma:
Huntington High - West Virginia,
  • First Aid/CPR Certified

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Resume Strength

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Resume Overview

School Attended
  • University of Phoenix
  • USAF
  • USAF
  • Huntington High
Job Titles Held:
  • Government Account Manager
  • Program Manager
  • Aircraft Armament Systems Technician
  • Associates
  • -USAF-Airman Leadership School
  • -USAF-Aircraft Armament Apprentice Course F-16
  • Date of diploma, Date of Diploma