Gold General Manager Retail Market Trainer resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Talent-driven and customer oriented General Manager with more than 15 years of Proven success in conceiving , developing, and delivering comprehensive programs that empowers staffs to achieve individual and corporate goals. Solid record of delivering consistent results in business acumen, financials and staffing. Analytical and determined committed to recruiting and development of all leadership and store positions for current and new store locations. Meticulous leader and strategic planner , conceptual decision maker possessing courage to make tough choices , accomplish goals and lead change and development.

  • Gold General Manager , top 25 out of 1200 , three years in a row with consistent results salon to retail business acumen, inventory , and staffing.
  • Promoted and succeeded in Retail Market Trainer / area manager role while successfully managing a high volume location.
  • Recognized for top talent hired in multiple company's, promoting 23 store and leadership employees to higher store and corporate positions over retail career.
  • Became part of Ulta's Southern Talent team to drive and adapt loyalty and talent needs.
  • Completed Business Law course 2018
  • Collaborated with team of 10 and HR in the development of a streamlined training process for general and district managers.
  • Attention to Detail
  • Problem Solving
  • Employee Performance Reviews
  • Documentation and Recordkeeping
  • Strategic Planning
  • Business Needs Analysis
  • Coaching and Developmentt
  • New Hire Onboarding
  • Time Tracking and Payroll Administration
  • Conflict Resolution
  • Adaptable to Changing Conditions
  • Recruitment and Hiring
  • Team Leadership
  • Multitasking and Prioritization
  • Human Resources and Harassment investigation
  • Analytical and Critical Thinking
  • Diversity and Inclusion
Work History
Gold General Manager / Retail Market Trainer , 08/2014 to 09/2019
Bassett Furniture Industries IncorporatedTemecula, CA,
  • Managed and directed six locations in partnership. with district manager
  • Partnered with management to conduct individual training needs analysis for required coaching and training
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Developed strategies to promote diversity in faculty and staff hiring and actively participated in building strong networks and recruitment sources.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Managed inventory and reduced shrinkage year. to year through detailed monitoring and accountability
  • Exceeded sales forecast figures regularly through superior customer care , staffing and operational excellence
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Recruit, hire and train General Managers throughout District
  • Train any new district manager within direct southern area
  • Recently led three new store openings and two remodels to ensure proper scheduling and allocation to a flawless and successful opening.
  • Analyze business to direct and coach employees to meet budgets, profitability, brand goals and expenses through direct developmental meetings weekly along with coaching conversations daily.
  • Created team environment by inspiring associates, linking salon and retail to drive clientele and build sales.
  • Support company initiatives and rollouts of new programs and procedures within short period of time
  • Execute very detail oriented store sets for each department in conjunction with brand training and vendor expectations
General Manager /Apprentice Optician, 06/2012 to 08/2014
LENSCRAFTERS, Luxottica GroupCity, STATE,
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans for retail and lab.
  • Delivered business strategy and developed systems and procedures to improve operational quality, lean six sigma and team efficiency
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Executed all opticianry responsibilities in compliance with state law.
  • Trained new associates in laboratory procedures and standards.
  • Proved successful working within tight deadlines and fast-paced city atmosphere.
  • Strategically put systems and plans in place to close gaps on problem areas and achieve results
  • Decreased shrink from 3.07% to a1.06% within ayear, continued to decrease to .22% Recognized for success being high volume location in top ten theft mall.
  • Created team environment, bringing multi-unit cross functional location encompassing Lab, Retail, and Optometry office together to increase customer experience and maximize business.
  • Developed Optician Bench strength by creating development plans for employees to succeed in their education and apprentice programs with State of Massachusetts.
  • Recruited opticians required. in license state and kept detailed records. to insure backfill
  • Developed and promoted two key employees into a high responsibility Manager Position.
  • Recruited and developed retail and lab staff to assure staffing levels are consistent during peak and non- peak.
  • Impacted very seasoned management staff of 6 to understand complexity of business and how they all link together through coaching development plans and motivational leadership.
  • Kept positive environment and led by example during multiple lab equipment transitions, technology changes and roll out of associate tablets to use in connecting with customer.
Store Manager , 03/2008 to 06/2012
Children's PlaceCity, STATE,
  • Held eighteenth position out of 1013 stores consistently in company for positive sales to comp YTD three years rolling
  • Achieved top sales to plan YTD 2011 plan #1 in district Accepted a promotion to a high volume low capacity location in Cambridge, MA 2010
  • Decreased shrink by 48% from prior year 2009 and stayed consistent throughout locations.
  • Achieved creative merchandising award for maximizing small spaces for High volume low capacity stores.
  • Trained and educated new and existing store and assistant managers on company expectations and business acumen to exceed in their own locations
  • Promoted to high volume low capacity city. location cambridge, MA.
  • Created bench strength by developing and hiring top talent for Cambridge and close locations through coaching and development of associates.
  • Adapted and executed multiple company initiatives and changes over years to achieve apositive sales increase on plan month to month at top of region.
  • Executed daily heavy workload and developed all employees how to manage and prioritize their time to effectively meet company expectations of workload and deadlines.
  • Promotion to a heavy unit outlet location in 2010
  • Trained at our corporate location stores in New Jersey designing visuals for new launch seasons which would be implemented in our high volume outlet locations.
High School Diploma: , Expected in 07/2004
Franklin High School - Franklin, NH
Bachelor of Science: Human Resources Management, Expected in 07/2010
Southern New Hampshire University - Manchester, NH ,
Associate of Science: Nursing , Expected in 06/2008
Becker Collage - Worcester, MA,
Associate of Applied Science: Optical, Expected in 09/2013
Sargent Reynolds - Richmond,VA,

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Resume Overview

School Attended

  • Franklin High School
  • Southern New Hampshire University
  • Becker Collage
  • Sargent Reynolds

Job Titles Held:

  • Gold General Manager / Retail Market Trainer
  • General Manager /Apprentice Optician
  • Store Manager


  • High School Diploma
  • Bachelor of Science
  • Associate of Science
  • Associate of Applied Science

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