Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences. Exceptional social skills, memorization ability and balance. Dedicated to following health and safety guidelines and handling food items properly. Seek to pursue new position with room for advancement alongside growing team. Outgoing, and elevating guest expectations by offering world-class service while promoting exciting amusement events and attractions. Offering proven guest service and cash handling experience in fast-paced environment to facilitate fun activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures.
Skills
Customer assistance
Safety compliance
Materials distribution
Equipment Repair
Security Monitoring
Basic math
Customer Service
Interpersonal Communication
Responsible
Leadership
Verbal and written communication
Collaboration
Maintenance & Repair
Adaptability
Teambuilding
Work History
Go Kart Attendant, 06/2020 - Current Marriott International – Maumee, OH,
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Issued tickets to customers and collected payment and fees for desired services.
Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Operated rides and attractions according to written guidelines to reduce injuries.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Assisted customers in entering and exiting rides, providing balance support and general directions.
Cleaned rides and attractions to reduce spread of germs and bacteria.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
Delivered exceptional level of service to each customer by listening to concerns and answering questions.
Waitress, 12/2020 - 02/2021 Onward Behavioral Health – Gibsonia, PA,
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Decreased customer wait times by enlisting coworkers assistance for multi-order delivery to avoid spilling or dropping food.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Suggested appropriate food and drink pairings to increase per-ticket sales.
Folded napkins and prepared silverware sets to provide adequate supply for host station.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Kept server areas clean and stocked during service hours to increase efficiency while working tables.
Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Prepared beverages and filled food orders for customers.
Housekeeper, 06/2020 - 09/2020 Lone Oak Point Resort – City, STATE,
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Engaged with guests on room requirements and amenities to promote overall satisfaction.
Emptied over 40 wastebaskets per shift to transport waste to proper disposal areas.
Kept building entryway glass clean and polished for professional presentation.
Verified cleanliness and organization of storage areas and carts.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Returned emptied garbage receptacles to proper locations.
Picked up trash from parking lot and garden areas to keep those areas free of debris.
Adhered to professional house cleaning checklist.
Moved chairs, desks and beds around rooms to clean behind and underneath furniture.
Waxed and polished wood floors and other woodwork.
Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Disposed of trash and recyclables each day to avoid waste buildup.
Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
Rotated linens in storerooms and replenished when supplies ran low.
Worked on team of 3 staff members to service 4 to 8 cabins and hotel rooms daily.
Accepted accountability for all assigned building keys, master keys and access cards.
Education
High School Diploma: , Expected in 05/2022 - Climax Springs High School - Climax Springs, MO GPA:
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