LiveCareer-Resume

Gm Grocery Stocker Customer Service Representatives resume example with 5 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
To obtain a position with your company that will utilize my creative abilities, problem solving and communication skills while allowing for professional and personal growth.
Skill Highlights
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Large cash/check deposits expert
  • Store maintenance ability
  • Inventory control familiarity
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
  • Adaptive team player
  • Visual merchandising proficiency
  • Fashion knowledge
  • Opening/closing procedures
Education and Training
Southside High School Greenville, SC Expected in 2006 High School Diploma : General - GPA :
Work Experience
Northern Tool - GM Grocery Stocker, Customer Service Representatives
Stockbridge, GA, 07/2011 - 04/2014

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Excelled in exceeding daily credit card application goals.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Cross-trained and provided back-up for other customer service representatives when needed.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Successfully interacted with customers and retail buyers to expedite orders.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Managed cash stock and inventory balances accurately.Assisted customers in finding out-of-stock items.Recommended, selected and helped locate merchandise based on customer needs and desires.Regularly sought opportunities to up sell and add on additional merchandise.Communicated all merchandise needs or issues to appropriate supervisors.Stocked and rotated inventory regularly.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.

Northern Tool - Cashier
Waco, TX, 04/2010 - 02/2011

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Organized weekly sales reports for the sales department to track product success.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.Successfully interacted with customers and retail buyers to expedite orders.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Maintained adequate cash supply in cash drawers in multiple checkout stations.Assisted customers in finding out-of-stock items.

Bilo - Cashier
City, STATE, 04/2009 - 04/2010

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.Prevented store losses using awareness, attention to detail and integrity.Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Successfully interacted with customers and retail buyers to expedite orders.Resolved product/policy issues and shared benefits of new technology.Assisted customers with store and product complaints.Guaranteed positive customer experiences and resolved all customer complaints.Processed and issued money orders for customers.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.Assisted customers in finding out-of-stock items.Regularly sought opportunities to up sell and add on additional merchandise.Stocked and rotated inventory regularly.Communicated all merchandise needs or issues to appropriate supervisors.Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.Organized the store by returning all merchandise to its proper place.Replenished merchandise shelves with items from the stockroom.Processed merchandise returns and exchanges.

Pleasant Valley Connection - Teacher's Aid, Teacher Assistants
City, STATE, 07/2005 - 2006

Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child’s activities.Incorporated music and art activities to encourage creativity and expression.Maintained daily records of activities, behaviors, meals and naps.Escorted children on outings and trips to local parks and zoos.Created and implemented a developmentally appropriate curriculum.Offered stimulating curriculum that accommodated all learning styles.Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.Sparked creativity and imagination by helping children discover new things each day.Made policy decisions in conjunction with daycare board.Controlled administrative, operational, financial and logistical areas of facility.Familiarized parents with center’s policies, regulations, fees and curriculum.Mediated talks between parents and teachers regarding disciplinary concerns.Maintained developmentally appropriate environment.Supervised circle time, free play, outside play and learning and developmental activities.Encouraged early literacy through read-aloud time and alphabet games.Planned and led games, reading and activities for groups of 15 children.

Skills

Customer Service, Receptionist, Retail Sales, Cash, Cash Register, Customer Service Representative, Stocking, Bi, Business Intelligence, Cashier, Payments

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Resume Overview

School Attended

  • Southside High School

Job Titles Held:

  • GM Grocery Stocker, Customer Service Representatives
  • Cashier
  • Cashier
  • Teacher's Aid, Teacher Assistants

Degrees

  • High School Diploma

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