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gm coach resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

EXPERIENCE Walmart produce associate, Department manager, Assistant manager, GM Coach. Hire date: June 22 2013 - As a produce associate I was responsible for insuring the sales floor was stocked with the highest quality of produce. I also received and maintained merchandise to insure the freshness of produce was being available for the customers. I have been a department manager where I was responsible for on hands being correct, price changes, working freight, training my sales associates and helping them advance their career, and providing exceptional customer service. I was promoted to assistant manager in December of 2019. I had a great number of responsibilities such as, being directly responsible for the successes and failures in my area, developing my team to help them grow and promote, setting up interviews and hiring new talent, ordering fixtures and supplies, reviewing financial reports, and working with my peers to support them in their areas of the store. I was promoted to GM Coach in May of 2021. This has been my biggest role to date. I am now responsible for the entire general merchandise side of a 100 million dollar store. I have all of the same responsibilities as when I was an assistant manager just on a much larger scale. My focus is greatly on people. With this role my main priority is to develop and support my associates while at the same time running a successful business that has year to year growth. Having a real love of helping people and a positive attitude are critical to the success of this role. Customer service is very important to me as well, having compassion and empathy are the cornerstones of helping people whether they are a customer or an associate. I truly enjoy giving back to the community and getting to really know the people in the area. This role has allowed me the opportunity to help people and make a positive impact on the world around me. I hope to continue down a path to make a difference.

Skills
  • Employee performance evaluations
  • Staff Supervision
  • Project Management
  • Data collection and analysis
  • Employee scheduling
  • Staff Management
  • Recruiting and Interviewing
  • Sales growth
  • Strategic Planning
  • Operations management
  • Business Development
  • Customer service
Work History
05/2021 to Current
GM Coach Ace Hardware Lansdale, PA,
  • Managed budget implementations, employee reviews, training, and schedules.
  • Maximized efficiency by coaching and mentoring personnel on Walmart's principles, industry practices, company procedures, community involvement and safety.
  • Held weekly meetings with management and team leads to identify techniques to overcome obstacles and keep communication open.
  • Coordinated leadership development to educate team members on best practices to optimize productivity and expand their skills.
  • Motivated associates to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies. Celebrating wins!
  • Handled all customer relations issues pleasantly, enabling quick resolution and customer satisfaction.
  • Organized promotional events and interacted with community.
  • Used Microsoft word and excel to create documents and chart goals.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
12/2019 to 05/2021
Assistant Manager Dollar Tree Gainesville, FL,
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coached team on effective upselling and cross-selling methods.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Monitored employee performance and developed improvement plans.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Communicated with managers of other departments to maintain transparency.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Provided current employees options for additional training opportunities.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
04/2014 to 12/2019
Department Manager Wal-Mart New Caney, TX,
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Developed and implemented plans to maximize sales and meet or exceed goals and objectives.
  • Analyzed and interpreted store trends with reports to facilitate planning.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized productivity and profitability by balancing sales and expenses.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Prepared annual budgets with controls to prevent overages.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
06/2013 to 04/2014
Produce Associate Walmart City, STATE,
  • Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
  • Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
  • Worked effectively with shippers to resolve issues with shipments, including damaged materials and shortages.
  • Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
  • Conducted research to address shipping errors and packaging mistakes.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Investigated and adopted optimal shipping and receiving strategies, selecting best carriers, routes and methods to minimize costs and enhance schedules.
  • Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
Education
Expected in to to
High School Diploma:
East Union High School - Manteca, CA
GPA:
Certifications
  • Food Handlers

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Resume Overview

School Attended

  • East Union High School

Job Titles Held:

  • GM Coach
  • Assistant Manager
  • Department Manager
  • Produce Associate

Degrees

  • High School Diploma

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