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Global Talent Acquisition Program Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary
Seasoned Talent Leader with progressive experience managing global hiring & onboarding, performance management processes, contract negotiation, immigration, licensure tracking and HR records. Top-performing, strategic-thinking professional with proven vendor management skills that drive the successful creation of the global workforce acquisition function. Highly skilled at program management, generating options and implementing cost effective global recruitment solutions. 
Areas of Expertise
  • Employment Law 
  • Talent Acquisition
  • Employee Relations
  • Leave of Absence Administration
  • HR Services 
  • International HR 
  • Project Management
  • Project Management
  • Employment eligibility verification 
  • HR Compliance / Training 
  • Corrective Action
  • Program and Vendor Management 
  • Employment eligibility verification
Education
Golden Gate University San Francisco, CA Expected in Aug. 2011 : Human Resource Management - GPA : Human Resource Management magna cum laude
San Francisco State University San Francisco, CA Expected in May 2007 Bachelors of Science : Public Health - GPA : Public Health magna cum laude
Experience
Check Point Software Technologies - Global Talent Acquisition Program Manager
Springfield, MO, 04/2015 - Current
  • Identify and establish business relationships with global partners to support recruitment efforts.
  • Manage the international hiring for Facebook, Uber and Google. Negotiate pricing models and third party TCs, MSAs, and SOWs in alignment to MST costing models.
  • Conduct market-based intelligence focusing in depth of talent pools, compensation ranges, market-based benefits, both statutory and customary.
  • Document global data into single-source database (Service Now) for reporting and use-case scenarios.
  • Manage all relevant talent acquisition volume and developing accompanying strategies for sourcing, acquiring and retaining top talent within the scope of third-party partners.
  • Design and execution of contingent workforce strategy across various vendors. 
  • Drive performance management including salary increases, and contract renewals for 15+ hired contingent workers.
  • Manage the building of external talent pipeline and exploring any viable talent acquisition partnerships with various global outplacement firms and professional networking organizations to support client needs internationally.
  • Responsible for global talent acquisition logistics including load balancing requisitions, pipeline and roadblock analysis. Align MST goals/objectives within our client portfolio, while continuously integrating strategic sourcing behaviors and capabilities within the scope of third-party partners.
  • Work collaboratively with our operations team and client groups and build recruiting channels to continuously pipeline reoccurring positions and management level talent.
  • Consistently and effectively communicate metrics and performance against open requisitions to both internal and external stakeholders.
  • Establish KPI's and hold third party partners to minimum levels of execution.
  • Champion consistency and standards in policy and practices to ultimately ensure effectiveness of strategic and proactive programs around diversity and other talent acquisition programs.
  • Liaise between global partners and managers in creating a positive and professional new hire experience.
  • Provide hiring process activities and maintain the third party weekly recruiting report.
  • Collaborate with managers to schedule interviews and provide feedback on candidate selection.
  • Serve as a single POC for domestic and international work permit processing, and immigration compliance on a global scale.
  • Provide consultation to Service Delivery and Hiring managers as needed to facilitate their understanding of contingent workforce hiring process.

Key Accomplishments  

  • Hired over 150 contingent workers globally supporting top clients – Facebook, Uber, and Google driving 6 million dollars in revenue.
  • Successfully converted 40+ contingent workers to Milestone entity in newly established global locations.
  • Drafted and Implemented companywide policies and procedures on Global Employment Visas, Third-Party and Independent contractor hiring process.  
  • Customized iCIMS dashboard workflow tailored toward contingent workforce hiring. 
OmniVision Technologies, Inc - HR Employee Services Representative (Temp)
City, STATE, 04/2014 - 10/2014
  • Conducted in depth new hire orientations, including full overview of company benefits, company policies, and corporate governance policies.
  • Streamlined and increased efficiency of the on-boarding process by providing recommendations and solutions.
  • Point of contact for all HR related questions.
  • Managed the HR Email Alias by addressing employee inquiries in a time sensitive manner.
  • Generated HR reports (Requisition, ERP, Payroll, Global Headcount, Actives/Terms/ LOA) on a weekly/ monthly basis.
  • Standardized HR Processes and procedures to maintain work flow consistency.
  • Supported recruiters in creating OAFs/PRFs to submit for management approval, along with interview scheduling and calendar management as needed.
  • Drafted and sent notification emails on weekly updates involving Personnel Changes.
  • Supported recruiters with interview scheduling and calendar management as needed.
  • Managed the Internship program by partnering with employment agencies to create a smooth onboarding process for all temps and interns.
  • Provided verbal and / or written employment verification as needed.
  • Managed the Employee Referral Program (ERP) for tracking purposes and to ensure that payout is awarded appropriately.
Ma Labs Inc - HR Specialist
City, STATE, 05/2013 - 04/2014
Employee Relations 
  • Provided direct support to employees and line managers on HR issues including Q&A's, work-related issues and complaints.
  • Conducted employee relations investigations and provided recommendation for resolutions.
  • Delivered corrective action processes, disciplinary action and termination.
  • Enforced and regulated HR policies and procedures to all level of employees.
  • Fostered a teamwork/open-door environment, conducive to positive dialogue across the organization.
  • Acted as liaison between employees and upper management

On-boarding and off-boarding

  • Performed background check with ADP and verified employment authorization using E-Verify.
  • Facilitated new hire orientation on a weekly basis, collaboration of new hire paperwork including I-9s, direct deposit forms, W4s, NDA's, legal compliance forms, etc.
  • Conducted exit interview and analyzed trends of attrition and turnover and made recommendations for change as appropriate.
  • Created Standard Operations Procedures for new hires and terminations to solve inconsistency problems.

HRIS

  • Maintained corporate HRIS (employees' personal records, benefits, employment status change, transfers, promotions, etc).
  • Created complete employee profile for organization's new hires into HRIS.

Leave Administration/HR Processing

  • Administered leave of absence in compliance with state and federal laws: FMLA, CFRA, and PDL.
  • Processed EDD claims.
  • Monitored employee work restrictions and provided written communication of work accommodations.
  • Implemented employee recognition and appreciation initiatives within the organization.

Talent Acquisition

  • Posted requisitions to job boards, sourced, and reviewed resumes.
  • Created weekly recruiting reports.
  • Conducted on-site interviews.
  • Partnered with line managers to identify ideal qualifications and established hiring and compensation strategies.
TrialPay Inc - Senior User Operations Support Specialist
City, STATE, 2008 - 07/2010
  • Participated in college recruitment.  
  • Screened resumes and conducted on-site interviews including on the job training with new hires to the support team.
  • Served as first line of support to end users addressing any checkout issues/ complaints as well as providing solutions to ensure customer satisfaction.
  • Documented common questions posed by customers and utilized reports and analysis, to provide suggestions for the development team.
  • Interfaced with merchant support team contacts to improve product usability.  
  • Monitored patterns and irregularities to link transactions to potential fraud activities.  
  • Conducted platform testing and communicated improvements to development/engineering teams to enhance user check out experience.  
Languages
Bilingual in English and Chinese
Relevant Skills

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Golden Gate University
  • San Francisco State University
Job Titles Held:
  • Global Talent Acquisition Program Manager
  • HR Employee Services Representative (Temp)
  • HR Specialist
  • Senior User Operations Support Specialist
Degrees
  • Bachelors of Science

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