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global strategic account manager resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Career Focus

As an accomplished strategic leader with a career focus in the telecommunications industry, I have gained valuable experience working with key partners serving the Education industry, specifically K12 schools, colleges, and universities.
Working closely with partners serving the Education industry, I have demonstrated my ability to identify and address the unique challenges and opportunities within this sector. I understand the importance of reliable and efficient communication systems for educational institutions, and I strive to deliver innovative solutions that meet their specific requirements.
I am passionate about leveraging my expertise to drive positive outcomes, promote growth, and contribute to the success of educational institutions through effective and tailored telecommunications solutions.




Education
Bennett University Brazil, Expected in Bachelor of Business Administration : Business Administration And Management - GPA :
Univercidade Brazil, Expected in Law : Purchasing, Procurement, And Contracts Management - GPA :
Professional Experience
Thermo Fisher Scientific Inc. - Global Strategic Account Manager
Clayton, NC, 05/2016 - 03/2023

Sales Operations and Strategy Development:

  • Partnered with clients' sales teams to develop and execute effective sales strategies, resulting in achieving revenue goals, market share objectives, and $72M in sales.
  • Mastery of skills in the area of consultative selling, marketing principles, prospecting, networking, coaching, and negotiations.
  • Managed sales operations, including forecasting, pipeline management, and accurate sales performance tracking using Salesforce.com (SFDC).
  • Built and maintained strong relationships with C-level executives, driving business development initiatives and indirect sales through strategic partnerships (Road Map).

Channel Partner Management and Development:

  • Coordinated and attended key industry trade shows, seminars, and conferences to represent company products and identify new targeted partners.
  • Successfully onboarded new partners through the channel partners program, providing resource materials and delivering engaging training sessions, webinars, and demo videos.
  • Trained partner's team members on successful strategies to meet operational and sales targets, optimizing performance - Cold emails, Cold Calls, Social Media etc.
  • Engage daily providing coaching, training, and timely feedback to drive sales associate development of consultative selling skills of the sales associates (CMP).
  • Collaborated with the partner's sales team to develop go-to-market plans, incorporating product developments and next-generation solutions.

Customer Engagement and Satisfaction:

  • Stayed current on industry trends and incorporated innovative approaches into solutions, demonstrating deep personal expertise in company offerings.
  • Led product and service launches and retirements, ensuring smooth transitions and customer satisfaction.
  • Conducted monthly technology and commercially focused exchange meetings to minimize churn and share loss in existing accounts.

Technical Solution Management:

  • Managed presale opportunities and implemented complex projects, overseeing all aspects of the technical solution, customer requirements, and project timelines.
  • Prepared proposals, quotes, and system bids, considering customer needs and available equipment, while coordinating with internal and external developers to meet delivery requirements.
  • Collaborative team selling with product development team, engineering team etc.
Nouria Energy - Area Retail Sales Manager
Rochester, NH, -

Sales Leadership and Team Development:

  • Recruited, interviewed, and hired talented individuals, bringing dynamic sales expertise to the organization.
  • Coached and mentored over 320 employees to achieve sales and customer engagement targets.
  • Developed 15 new managers from a regional workforce of 30 assistant managers, fostering leadership development.
  • Conducted ongoing staff development programs to promote growth and enhance job role proficiency.
  • Oversaw employee performance, addressed issues, and implemented improvements to enhance productivity.
  • Fostered a culture of competition, rewards, and recognition to drive sales performance and exceed goals.
  • Built and led high-performing commission sales teams, achieving exceptional sales results.

Customer Relationship Management and Sales Support:

  • Provided comprehensive product information to customers, enabling them to make informed purchasing decisions.
  • Trained team members on successful strategies to meet operational and sales targets, optimizing performance.
  • Coordinated sales activity with District Managers-Operations to maintain existing customer base and support sales calls to new customers.
  • Worked closely with Operations to sync team member availability with project/sales schedules and customer expectations.
  • Supported the needs of clients (Franchise and Corporation retail store), including sales, public safety DAS and small cells, contract negotiation (city/state), provisioning, and cost reconciliation.
  • Conducted training for customer support managers, internal department colleagues, and customer base, with a focus on leadership development.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets in IOT/LTE/private & static IP/WAN/LAN.

Sales Strategy and Execution:

  • Established sales objectives and attainment plans for the West region, driving revenue growth and market expansion.
  • Strategically sold telecommunication products (IoT- Fleet, Fiber, DSL, Cybersecurity, etc.) and services by region (CO/UT) to resale companies and carrier vendors.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Analyzed, negotiated, and executed a full spectrum of deals to accelerate the development of world-class capabilities and solutions with clients.
  • Created sales plans (GO-To-Market) and schedules that ensured market coverage with the appropriate contact frequency, based on business priorities and value.
  • Developed and coordinated sales selling cycle, methodology, and budget.
  • Led District Sales Managers and sales associates to service and develop local customers.

CRM Utilization and Data Management:

  • Utilized our CRM sales force on a daily basis to manage and track sales activities, ensuring accurate and timely information.
  • Maintained a high level of honesty and integrity in all sales interactions, earning customer trust.

Marketing and Merchandising:

  • Enhanced merchandising and promotional strategies to drive customer engagement and increase sales.
  • Maintained the company's visual merchandise standards through general housekeeping and planograms.

Event Representation and Community Engagement:

  • Represented AT&T at community/business meetings and events.
  • Supported and promoted all National Campaigns and promotions.
Tpx Communications - National B2B Acquisition
Las Vegas, NV, -
  • Generated new business through marketing initiatives and strategic plans.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profits.
  • Established relationships with key decision-makers within customers' organizations to promote growth and retention.
  • Reached out to potential customers via telephone, cold email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in the assigned territory.
  • Developed new proposals, contracts, and procedures to attract more clients and streamline work operations.
  • Demonstrated a high level of initiative and creativity when tackling difficult tasks.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Resolved problems, improved operations, and provided exceptional service.
  • Paid attention to detail while completing assignments.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proven ability to learn quickly and adapt to new situations.
  • Participated in team projects, demonstrating the ability to work collaboratively and effectively.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Identified issues, analyzed information, and provided solutions to problems.
Verizon Enterprise - Business Consultant
City, STATE, 01/2013 - 01/2015
  • Created clear and effective policies governing all aspects of employee work and interaction with customers.
  • Developed quality employees within call center to take over leadership positions.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Analyzed customer feedback to identify improvement opportunities and develop action plans.
  • Improved average hold times, resolution rates and satisfaction scores through staff development.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
Languages
Spanish :
Native or Bilingual
Negotiated :
Portuguese :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Bennett University
  • Univercidade

Job Titles Held:

  • Global Strategic Account Manager
  • Area Retail Sales Manager
  • National B2B Acquisition
  • Business Consultant

Degrees

  • Bachelor of Business Administration
  • Law

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