Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Marketing Specialist/Project Management with strong background in training and supporting users of industry-specific software. Experienced in project management, marketing, market analysis, public relations and writing corporate newsletters.

Core Qualifications
  • Project Management
  • Assisted in planning seminars across the US
  • On-site photography training
  • On-site computer software training
  • Writing and Editing in-house newsletters
  • Customer Service
01/2002 to 01/2015 Global Service Manager Carrier Enterprise | Hickory, NC,
  • Manage and service some of AT&T's Fortune 500 accounts such as Wells Fargo Bank, Branch Bank & Trust, Travelers Insurance, and Citigroup.
  • Provided these accounts with long distance 800 inbound as well as outbound long distance services.
  • Also, worked as a High Speed Data Manager for AT&T's Fortune 500 companies.
  • West Telecommunications is contracted by AT&T to provide long distances services to AT&T's $5 million plus accounts.).
08/2001 to 2002 Manager of Photo Relations Prairie Meadows | Altoona, IA,
  • Managed digital photographic events across the United States sourcing photographers for those special events.
  • Responsible for providing management expertise to Candid Color Photography, the retail division of Candid Color Systems.
  • Involved in resolving photographic issues for retail customers resulting in the completion of 700 customer service calls.
02/2001 to 07/2001 Manager of Photo Relations City Of Louisville, Ky | Louisville, KY,
  • Managed the Taylor Publishing account for, an online photography Company.
  • Sourced Photographers for Taylor Publishing Reunions across the United States.
  • Responsible for providing photographers for reunions, approving Photographer payment, critiquing photographers' work, preparing photographer materials for the Taylor Reunions.
04/2000 to 01/2001 Order Specialist Experian | Creve Coeur, MO,
  • Managed and serviced one of AT&T's Fortune 500 accounts, Wells Fargo Bank.
  • Providing long distance 800 inbound as well as outbound services.
11/1994 to 2000 Electronic Data Processing Specialist CANDID COLOR SYSTEMS, INC | City, STATE,
  • Conducted training in the usage of Candid Color Systems' in-house software supporting photographers' ability to enter orders electronically, prepare payroll, book events and prepare composite layouts.
  • Acted as liaison between the programmer and photographers troubleshooting software problems on a daily basis.
  • Edited photographer order entry, payroll, event booking and composite layout software manuals for photographer training.
  • Tested CCS software for the programmer to ensure version changes were ready for distribution.
  • Trained photographers in seminar setting on CCS software improvements and enhancements.
11/1984 to 1994 Marketing Specialist - Spirit Camps Project Coordinator CANDID COLOR SYSTEMS, INC | City, STATE,
  • Managed the Spirit Camps Program as liaison between 60 photographers and 5 major cheerleading associations, enabling 81,000 cheerleaders to be photographed every summer.
  • Trained photographers nationwide to photograph cheerleaders.
  • Photographed Candids, Cheerleaders, and Greek Bid Days in 15 states from Rhode Island to California.
  • Prepared order cards, directories and color marketing flyers for mass distribution to photographers (quantities ordered ranged from 100,000 to 500,000).
  • Prepared market saturation statistics for graduation market to determine market share.
  • Contributed stories to the Latest Development CCS newsletter, distributed to 500 photographers monthly.
06/1982 to 1984 Marketing Coordinator/Account Representative MOTO PHOTO, INC | City, STATE,
  • Analyzed sales trends, impact of marketing programs, and the competitive environment.
  • Instrumental in expanding operations from 12 to 150 stores.
  • Provided advertising and marketing assistance to franchisees.
  • Developed advertising media plans and coordinated publicity efforts.
  • Developed and edited the franchise newsletter, Moto Newsflash.
07/1981 to 06/1982 Advertising Coordinator THE ECONOMY COMPANY | City, STATE,
  • Wrote slide/sound scripts, brochure copy, and edited the in-house publication, Keynotes.
08/1980 to 07/1981 Public Information Officer OKLAHOMA SUMMER ARTS INSTITUTE | City, STATE,
  • Wrote the Onstage newsletter, prepared publicity, brochures, booklets and managed the circulation of the student art show.
1980 to 04/1980 Public Relations Intern STAR MANUFACTURING, INC | City, STATE,
  • Wrote articles for Star's newsletters, On the Beam and Progress News.

Technical Writing, Photography

Project Management/Customer Service

Problem Solver, Self-motivated with a Sense of Urgency

Community Service

Johnson O'Malley Indian Program

Mustang High School Band, Swim & Football Booster

Mustang HIgh School Project Graduation

Expected in 1980 Bachelor of Arts | Journalism UNIVERSITY OF OKLAHOMA, Norman, OK GPA:


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Job Titles Held:

  • Global Service Manager
  • Manager of Photo Relations
  • Manager of Photo Relations
  • Order Specialist
  • Electronic Data Processing Specialist
  • Marketing Specialist - Spirit Camps Project Coordinator
  • Marketing Coordinator/Account Representative
  • Advertising Coordinator
  • Public Information Officer
  • Public Relations Intern


  • Bachelor of Arts

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