Talented Computer User Support Specialist with a knack for finding solutions quickly and exceeding customer expectations. Seeking to bring five years experience resolving complex software and hardware issues to a fast-paced tech environment.
•Proficient in computer use and several programs including all Microsoft programs, both for Windows and Mac
•Providing technical support for PCs/OSs, intermediate networking, and peripherals
•VPN (Virtual Private Network) support for Windows computers
•Recognize problems with computers and can repair or upgrade the computers with ease
•Detail oriented, with strong organizational and documentation skills
•Experience supervising , training, and leading personnel
•Perform under stressful and ever changing situations, responding accordingly
•Ability to work collaboratively with all level of employees, in both small and large group settings
•Can lead by example in the areas of work ethic, personal and professional development
•Provided regular Help Desk support by answering Service Desk calls and troubleshooting and resolving technical issues.
•Managed email and activities with Outlook supported all MS Office applications including MS Word, MS Outlook, and MS Exchange.
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