Global R&m Business Process Manager resume example with 18+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Results-focused R&M Manager with more than 18 years of years of progressive leadership experience in the Oil and gas Service industry. Applies strong analytical and critical thinking skills to solve complex operational problems with the last 12 years within Drilling Services systems at Weatherford International; focusing on Manufacturing and Operations equipment and processes.

Managed and provided technical support and expertise for Measuring, Logging While Drilling & Rotary Steerable, surface systems and downhole tools. Bilingual, with international experience in Europe, Asia Pacific and Latin America Accomplishments and Focus Areas Increased productivity, efficiency and asset availability. Lead setup of new LWD R&M facilities in India, UK, Mexico, Venezuela, Brazil, Venezuela, Colombia, Peru, and Ecuador.

  • Relationship Building
  • Good Presentation skills
  • Ability to persuade and influence others.
  • Effective understanding and communication within diverse cultural environments.
  • Strong communication skills.
  • Business process improvement
  • Team building
  • Process improvement strategies
  • Troubleshooting and problem solving
  • Dedicated.
  • Excellent technical reporting/writing skills.
  • Systems implementation
  • Multi-site operations
IUTIRLA Maturin, Monagas Expected in 1998 Bachelor of science : Information Technology - GPA :

Other certifications & Trainings

LSS Green Belt Certification, ssdglobal January 2013.

Lean Kaizen: A Simplified Approach to Process Improvement, ASQ 2013

Maintenance & Reliability for Manager – People and Processes 2013

Introduction to Project Management, PMI (online) 2012

Applying Fundamentals of Project Management, PMI (online) 2012

  • Contributed in design of Asset Inspection & Repair, Tracker (AIRT) CMM system used as primary global quality reporting system within all PL's of Drilling Services.
  • Trained, influenced and developed the technical skills and expertise of +65% maintenance staff around the world.
  • Achieved 21% improvement on equipment downtime repair Increased Weatherford's Asset availability by 2M/Y, a 15% increase by reducing LWD MFG Work Order aging from an average of 245 days to 89 days Implemented more efficient use of internal resources to maximize installation/updates for Computers services at Halliburton.
  • Promoted best practices & continuous improvement Contributed to successful QMS roll-out in Drilling Services to comply with API Q2 Collaborated with 5+ teams across Weatherford to improve procedures, systems and equipment of existing LWD, MWD and RSS technologies
  • Implemented global best practices with the Drilling Services Quality Team Identified improvements and best practices in the failure analysis review process Leadership skills, subject expertise and quality control Responsible for overseeing all R&M aspects for Drilling Services Facilities.
  • Assisted as a subject matter expert in the development of Drilling Services R&M Competency Assurance Program Managed training of regional personnel and evaluated district performance accordingly
  • Served as a SME in numerous Technical disciplines LWD/RSS technologies.
  • Implemented global best practices with the Drilling Services Quality Team.
  • Identified improvements and best practices in the failure analysis review process.
  • Serve as SME for Drilling Services Knowledge Database (wise)
  • Collaborate to developed an innovative preventive maintenance program for Sub components for Downhole Equipment.
Weatherford - Global R&M Business Process Manager
City, STATE, 02/2012 - 07/2015
  • Serve as a Subject Matter expert on Lean Six Sigma methodology to optimize work processes, adapt maintenance tools and procedures to improve equipment utilization and integrity. Monitor the results of improvement projects and composes reports.
  • Implement and sustain a culture of continuous improvement for R&M and Manufacturing Facilities.
  • Participates in the planning and the development of all R&M repair centers.
  • Works with training to establish suitable R&M training development programs required R&M staff.
  • Serve as Lead auditor with R&M audits systems to monitor and ensure compliance within all PL in Drilling Services.
  • Responsible for the failure review process including, findings, corrective actions and closing of global failures.
  • Responsible for identifying and evaluating key risk areas and recommend improvements.
  • Monitor results of improvement projects and create reports.
  • Develops, executes, and maintains business process improvement projects.
  • Analyze Facilities performance, cost reductions and processes improvement to ensure internal/external customer satisfaction.
  • Coordinate with Global Drilling Services Quality Team implementation of global best practices within operations and R&M.
  • Perform and develop repair and maintenance audit programs based on organizational processes, company policies and procedures.
  • Provided technical support for implementation/Migration of JDE system (CMMS)
  • Provide technical expertise for Logging, Mud While Drilling and Rotary Steerable tools and systems.
  • Participate on maintenance scheduling meetings to provide feedback on schedule adjustments and work order status priorities.
  • Work with Production and maintenance managers to established communication of work status and setting work order priorities. Update Operations Manager and Global groups on status of repairs according to Operations demand.
Weatherford - Latin America Repair and Maintenance Manager
City, STATE, 2008 - 01/2012
  • Provide direction and technical support for planning, mobilization, and installation of all new Repair and Maintenance Facilities in the Latin America region.
  • Actively involved in promotion reviews, training planning and annual objective reviews.
  • Responsible for Identifying, mentoring, coaching, leading and developing High-Potential talent in order to build the required repair capabilities in Latin America Region.\
  • Collaborate with cross function group (Manufacturing, Research & Development, Supply Chain, Maintenance and Operations) to develop and implement cost-effective maintenance processes.
  • Promote compliance with internal and external requirements in accordance with company Quality Management System.
  • Perform 24hrs support and remote assistant to diagnose and resolve Downhole equipment hardware and software issues.
  • Conducted onsite technical audits to verify adherence to internal controls, operating procedures, and corporate policy requirements.
  • Initiated program that standardized employee training and led to increase in customer satisfaction by 25%.
  • Maximized maintenance effectiveness across territory.
  • Submitted monthly reports to Regional management.
  • Performed problem solving and resolution for technical quality, inspection, and regional customer quality issues.
Weatherford - Global R&M LWD TECHNICIAN
City, STATE, 02/2003 - 11/2007
  • Support in setting up repair and maintenance facilities worldwide.
  • Install, evaluate and document gap on Downhole software for Drilling Services
  • Serve as subject matter expert and travel to remote locations providing downhole tools technical expertise for failure analysis reviews and customer technical meetings.
  • Coordinate, and supervise the assembly, disassembly and troubleshooting of downhole tools while supporting districts.
  • Design multiple layouts for Drilling Services Repair and Maintenance facilities.
  • Develop and contribute to technical work instructions and test procedures as a Subject Matter Expert.
  • Perform audits of all repair and maintenance process and fulfill training competency requirements
  • Communicate with Manufacturing, Engineering, and field operators to improve equipment reliability.
  • Provide 24 hrs. Support to global day-to-day maintenance/Field activities.
  • Develop / Contribute to competency assurance programs; global training and assessment schedules.
  • Work closely with SAP Business development and Infrastructure team to support implementation/Migration of SAP
  • Ensure implementation of asset management and maintenance systems data tracking.
  • Track and report key performance indicators for MFG and Global Repair facilities.
  • Participate on maintenance scheduling meetings to provide feedback on schedule adjustments and work order status priorities.
  • Work with Production and maintenance managers to established communication of work status and setting work order priorities. Update Operations Manager and Global groups on status of repairs according to Operations demand.
  • Analyze and evaluate failure reports, equipment performance against standards, review maintenance history, and investigate major equipment deficiencies to initiate equipment changes
Halliburton - IT Field Support. Maturin - Venezuela
City, STATE, 03/1997 - 01/2003
  • Evaluate opportunities for improvement in IT and Operations to ensure efficiencies, control cost, confirm requirements and evaluate gaps on the process
  • Coordinates Sub-contractors (onsite and offshore). Conduct code review sessions and Quality Assurance. Defines testing procedures
  • Collaborate with the users to create and implement innovative high quality solutions based on business needs.
  • Provides on-going maintenance and information on all electronic communications hardware, software, and procedures on the field.
  • Install, configure and commission satellite equipment to connect field operations to Intranet, Setup required equipment / connections for Real Time Operations
  • Liaise between the rig site Company Representative and the office to ensure the customer was provided with the best possible real time service.
  • Provide support for desktop computer operating systems, hardware/peripherals.
  • Deliver support and respond to departmental technical emergencies in order to minimize data loss, meet deadlines, and support needs of end users.
  • Responsible for remote assistant tools, knowledge base, and other tools to diagnose and resolve PC hardware and software issues.
  • Test, evaluate Downhole software evaluate software, develop equipment images and written technical instructions and documentation
  • Lean Methodology, Process Improvement Tools, CI, Kaizen
  • AutoCAD, SAP R3 PRD, JDE 9.0 and 9.1. Microsoft Office, Visio, Project, Windchill

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Job Titles Held:

  • Global R&M Business Process Manager
  • Latin America Repair and Maintenance Manager
  • IT Field Support. Maturin - Venezuela


  • Bachelor of science

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