global qa manager resume example with 15+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Business & Digital Transformation Partner with 16 years of experience in driving enterprise-wide transformation programs, using Lean Six Sigma. 13+ years of BPM industry experience, focused on improving Business Processes across various domains such as F&A, Legal, SCM, and HR by leveraging Lean, Six Sigma, and Automation. Efficient Leader & Player, combining communication, interpersonal & critical thinking skills with analytical, decision-making and leadership capabilities to enhance organizational objectives. Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency. Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs. International exposure for setting up various teams across multi geo scenarios.
Skills
Lean Methodology
Six Sigma (Black belt certified)
Maturity Assessment
Compliance Management
Process and Operations consulting
Stakeholders Management
Cross Functional Team Coordination
Robotics process automation
Analytics Tools: Minitab, Tableau, R Programming, MS PowerBI
Project Management Tool: Service Cloud, Zendesk
Policy reinforcement
Work History
03/2022 to CurrentProject ManagerMeggitt Plc | Troy, IN,
Developed and initiated projects, managed costs and monitored performance.
Met project deadlines without sacrificing build quality or workplace safety.
Updated operational methods and oversaw accounting procedures for improved efficiency.
Modified and directed project plans to meet organizational needs.
Planned, designed and scheduled phases for large projects.
Achieved project deadlines by coordinating with contractors to manage performance.
Identified plans and resources required to meet project goals and objectives.
Maintained relationships with material vendors to lower costs and diversify capabilities
02/2019 to 02/2021Global QA ManagerInfosys BPM | City, STATE,
Responsible to define and deploy Quality management system for Global support function
Engage and represent company at Vendor Sites to drive Continuous Improvement (CI) culture
Support / execute deployment plan: - Determine knowledge and competence gaps and enable training as necessary
Make all Stakeholders aware of ‘off-standard' issues (e.g., Head of CI, Lean Champion, Site Leader)
Capture, document and share best practice, transferring knowledge across deployment sites and cross sector
KPI and Issue Management across all five delivery centers i.e., Bangalore, Baroda, Costa Rica, Dalian and Poland
Driving Monthly and Quarterly Performance Review for Support Function to discuss closure of identified actions and discuss improvement plan
Create Governance for driving Productivity target for Support function and achieve month on month
Lead Kaizen Events and Value Stream Mapping workshops across sites
Accomplishments:
Successful execution of Quality Management system Deployment (Phase 1 and Phase 2) within company and for Supplier Organization
Realized Productivity Savings through Process improvements, Standardization and Simplification of complex processes for Product lines within Automation Anywhere
Developed Lean Capability through Lean Basics and Value Stream Mapping
Launched Kaizen of Month contests globally and locally to drive Continuous Improvement culture
Achieved 95% compliance for Service Requests and sustained CSAT score of 9 out of 10 on continuous basis
Trained and Coached Leadership candidates through various lean, Six Sigma and Problem-Solving methodologies
Driven successful implementation of Knowledge Management Portal and Work Instructions Governance across all sites
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Identified issues, analyzed information and provided solutions to problems
02/2017 to 02/2019Quality Solutions Team (Senior. Consultant)Tata Consultancy Services | City, STATE,
Drove operational improvements which resulted in savings and improved profit margins
Ensure Process Compliance across all engagements
Identify areas of Opportunity and device action plans to improve Operational performance
Data Analytics - To provide logical inputs to make business decisions like – Target setting, SLA misses and action planning and improvement areas
Planning and Execution of PI strategy for engagement in order to meet Contractual and Organizational targets
Project identification/Lean workshops
Project mentoring
CSAT – Developing action plan basis annual CSAT results to improve client relationship and business
Risk – Periodic assessment of business risk and developing mitigation plan
Performing periodic assessment (SA) of engagement to help engagement focus on areas impacting business/Operational performance
Weekly/Monthly/Quarterly client reviews
Design performance measurement in order achieve operational objective of Team
Implement career development & succession plan for direct reports in order to ensure sustainable employee engagement & motivation within the team
07/2015 to 02/2017Centre LeadInfosys BPM Ltd | City, STATE,
Train and certify new transitions as per company standards
Engage with Black Belts, MBB's and operations to ensure deployment of QMS
Represent domain for showcasing offering to prospective clients
Publish various report on QMS deployment for all processes in respective domains
Engage with Black Belts, MBB's, Operations to close non-Conformities reported in quarterly audits
Assist DAM special initiatives in driving QMS deployment of improvement projects in their domains
Perform Internal audits as per schedule agreed with certification team, Facilitate external audits for centre
Work with certification team in conducting audits and trainings for domains as per agreed frequency
Ensure that associates in various domains are certified on QMS certification programs in line with their grades
Support Quality head in various initiatives
Enterprise Business process transition toll gate certification, Process
Capability Base lining for designing Business score cards.
09/2005 to 07/2015Quality ManagerCompany Name | City, State,
Process Management: Provide implementation support for Process improvement and function as single point of contact for issue resolution
Process Institutionalization: Conduct verification audits to identify gaps in compliance to QMS
Raise and follow up on closure of cars
Process control and Verification: Monitor and deploy process verification methods and establish control measures in process for stability and consistent deliverables
Change Management: Address issues at engagement level while implementing changes
Conduct audit to ensure that changes are being sustained
Risk Management: Identify DC level, Process level and engagement level risks by conducting Risk audits and work with internal stake holders to de-risking process
Client Management: Participate in engagement reviews with client; provide quality related performance reports, take corrective actions on quality related complaints and escalations
Talent Management: Provide appraisal feedback to directs in order to ensure that employees are engaged, and attrition is under control
Improvements based on structured feedback mechanism: CSAT, TCSAT, IPSAT etc
Analyze, provide feedback and drive corrective actions
Benchmarking: BM with multiple engagements, bring in best in class practices, create platforms to share such practices
Process Improvement: Lead/participate in improvement projects, collect and analyze data and provide insights on improvement opportunities in order to identify Root causes and appropriate solutions to eliminate them.
Education
Expected in 03/2022 to to Post Graduation Diploma | ManagementUniversity of Massachusetts Amherst, Amherst, MAGPA:
Expected in 2004 to to GED | Karnataka Technical Board, Bangalore, GPA:
Expected in 2000 to to 12t H Std | Science EducationHigher Secondary Board, Jamnagar, GPA:
Expected in 03/1998 to to High School Diploma | G D Shah High School, Jamnagar, GPA:
Certifications
Lean Methodology
Six Sigma (Black belt certified)
Design Thinking Process and Operations consulting Stakeholders Management
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