Accomplished in growing gross sales, increasing customer numbers and maximizing profits with a hands-on and proactive style. Excellent verbal and written communication, planning and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimize plans.
Skills
Strategic Planning
Technology trend knowledge
Exceptional Customer Service
Point of Sale Knowledge
Product and Service Sales
Excellent people skills
Multi-tasking strength
Problem-solving skills
Upselling
Relationship building
Sales training
Work History
Global Account Sales Manager, 05/2016 to Current Hyatt Hotels Corp. – Merced, CA,
Serviced accounts on regular basis to propose new products or services and maximize revenue.
Kept company in compliance with all export standards and international requirements.
Identified and analyzed key competitors and related products.
Managed book of business worth $15 million across 50 plus accounts.
Oversaw all international sales in 6 different markets.
Trained new sales representatives and sales support on sales strategies and processes to reduce process gaps.
Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
Investigated and integrated new strategies to expand business operations and grow customer base.
Grew sales volume in assigned territory by forty through strategic budgeting and product promotion.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Global Sales Manager, 02/2014 to 05/2016 Rush-Copley Medical Center – Oswego, IL,
Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Held one-on-one meetings with managements to identify selling hurdles and offered insight, including international markets into how best to remedy such issues.
Managed accounts to retain existing relationships and grow share of business.
Drove business success by maintaining and applying current knowledge of sales, to 50 accounts .
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Associate, 01/2012 to 02/2014 Mitek Industries, Inc. – Greenwood Village, CO,
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Developed and actualized customer service initiatives to decrease wait times.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Demonstrated items to customers and created customer awareness, interest and sales.
Helped average of 60 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Sales Support Specialist, 08/2007 to 11/2011 Maggy London – City, STATE,
Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
Developed working knowledge of CRM to effectively track sales leads and activities.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Managed over 60 customer calls per day.
Closely managed monthly reconciliation schedules of all assigned accounts.
Maintained customer satisfaction with forward-thinking strategies.
Provided primary customer support to internal and external customers in fast-paced environment.
Education
Bachelor of Science: Criminal Justice, Expected in 08/2008 Kean University - Union, NJ GPA:
Did not graduate
Associate of Science: Criminal Justice, Expected in 06/2005 Gibbs College - Livingston, NJ GPA:
Accomplishments
Top Global Sales of 2019
Fluent: English, Portuguese and Spanish
Digital Signage Certified Expert
Additional Information
I am optimistic and motivated to face any challenge in any role.
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