Global Account Sales Manager Resume Example
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GLOBAL ACCOUNT SALES MANAGER
Links
- www.linkedin.com/in/gisela-ramirez-almo/
Skills
- Strategic Planning
- Technology trend knowledge
- Exceptional Customer Service
- Point of Sale Knowledge
- Product and Service Sales
- Excellent people skills
- Multi-tasking strength
- Problem-solving skills
- Upselling
- Relationship building
- Sales training
Accomplishments
Top Global Sales of 2019
Fluent: English, Portuguese and Spanish
Digital Signage Certified Expert
Additional Information
I am optimistic and motivated to face any challenge in any role.
Professional Summary
Accomplished in growing gross sales, increasing customer numbers and maximizing profits with a hands-on and proactive style. Excellent verbal and written communication, planning and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimize plans.
Work History
May 2016 to Current
Global Account Sales ManagerCompany Name, City, State
Global Account Sales ManagerCompany Name, City, State
- Serviced accounts on regular basis to propose new products or services and maximize revenue.
- Kept company in compliance with all export standards and international requirements.
- Identified and analyzed key competitors and related products.
- Managed book of business worth $15 million across 50 plus accounts.
- Oversaw all international sales in 6 different markets.
- Trained new sales representatives and sales support on sales strategies and processes to reduce process gaps.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Investigated and integrated new strategies to expand business operations and grow customer base.
- Grew sales volume in assigned territory by forty through strategic budgeting and product promotion.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
February 2014 to May 2016
Global Sales ManagerCompany Name, City, State
Global Sales ManagerCompany Name, City, State
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Held one-on-one meetings with managements to identify selling hurdles and offered insight, including international markets into how best to remedy such issues.
- Managed accounts to retain existing relationships and grow share of business.
- Drove business success by maintaining and applying current knowledge of sales, to 50 accounts .
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
January 2012 to February 2014
Customer Service AssociateCompany Name, City, State
Customer Service AssociateCompany Name, City, State
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Helped average of 60 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
August 2007 to November 2011
Sales Support SpecialistCompany Name, City,State
Sales Support SpecialistCompany Name, City,State
- Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
- Developed working knowledge of CRM to effectively track sales leads and activities.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed over 60 customer calls per day.
- Closely managed monthly reconciliation schedules of all assigned accounts.
- Maintained customer satisfaction with forward-thinking strategies.
- Provided primary customer support to internal and external customers in fast-paced environment.
Education
August 2008Bachelor of ScienceCriminal JusticeKean University, City, State
Did not graduate
June 2005Associate of ScienceCriminal JusticeGibbs College, City, State
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Resume Strength
- Completeness
- Formatting
- Word choice
- Length
- Measurable results
- Strong summary
- Target job
- Clear contact info
- Typos
Resume Overview
School Attended
- Kean University
- Gibbs College
Job Titles Held:
- Global Account Sales Manager
- Global Sales Manager
- Customer Service Associate
- Sales Support Specialist
Degrees
- Bachelor of Science Criminal Justice
Associate of Science Criminal Justice
