Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Links
  • www.linkedin.com/in/Jessica-Claire-almo/
Professional Summary

Accomplished in growing gross sales, increasing customer numbers and maximizing profits with a hands-on and proactive style. Excellent verbal and written communication, planning and relationship-building skills. Proficient in gathering market and competitor information and forecasting trends to optimize plans.

Skills
  • Strategic Planning
  • Technology trend knowledge
  • Exceptional Customer Service
  • Point of Sale Knowledge
  • Product and Service Sales
  • Excellent people skills
  • Multi-tasking strength
  • Problem-solving skills
  • Upselling
  • Relationship building
  • Sales training
Work History
Global Account Sales Manager, 05/2016 to Current
Hyatt Hotels Corp.Merced, CA,
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Kept company in compliance with all export standards and international requirements.
  • Identified and analyzed key competitors and related products.
  • Managed book of business worth $15 million across 50 plus accounts.
  • Oversaw all international sales in 6 different markets.
  • Trained new sales representatives and sales support on sales strategies and processes to reduce process gaps.
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
  • Investigated and integrated new strategies to expand business operations and grow customer base.
  • Grew sales volume in assigned territory by forty through strategic budgeting and product promotion.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Global Sales Manager, 02/2014 to 05/2016
Rush-Copley Medical CenterOswego, IL,
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Held one-on-one meetings with managements to identify selling hurdles and offered insight, including international markets into how best to remedy such issues.
  • Managed accounts to retain existing relationships and grow share of business.
  • Drove business success by maintaining and applying current knowledge of sales, to 50 accounts .
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Customer Service Associate, 01/2012 to 02/2014
Mitek Industries, Inc.Greenwood Village, CO,
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Helped average of 60 customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Sales Support Specialist, 08/2007 to 11/2011
Maggy LondonCity, STATE,
  • Learned and frequently used multiple sales systems to investigate, track and correct customers' issues.
  • Developed working knowledge of CRM to effectively track sales leads and activities.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Managed over 60 customer calls per day.
  • Closely managed monthly reconciliation schedules of all assigned accounts.
  • Maintained customer satisfaction with forward-thinking strategies.
  • Provided primary customer support to internal and external customers in fast-paced environment.
Education
Bachelor of Science: Criminal Justice, Expected in 08/2008
Kean University - Union, NJ
GPA:

Did not graduate

Associate of Science: Criminal Justice, Expected in 06/2005
Gibbs College - Livingston, NJ
GPA:
Accomplishments

Top Global Sales of 2019

Fluent: English, Portuguese and Spanish

Digital Signage Certified Expert

Additional Information

I am optimistic and motivated to face any challenge in any role.

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Resume Overview

School Attended

  • Kean University
  • Gibbs College

Job Titles Held:

  • Global Account Sales Manager
  • Global Sales Manager
  • Customer Service Associate
  • Sales Support Specialist

Degrees

  • Bachelor of Science
  • Associate of Science

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