, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
Professional Summary
Goal-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Decision Making
Detail-Oriented
Customer Complaint Resolution
Problem Solving
Relationship Building
Time Management
Verbal and Written Communication
Performance Evaluations
Customer Service
Operations Management
Proficient in use of computer, with accurate and efficient Data Entry Skills
Demonstrated experience operating within culture of accountability
Work History
Global Account Manager, 06/2016 - 03/2020 Cisco Systems, Inc. – Rtp, NC,
Serviced accounts on regular basis to propose new products or services and maximize revenue.
Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
Managed book of business worth $10,000,000 across 50 accounts.
Identified and analyzed key competitors and related products.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
Managed accounts to retain existing relationships and grow share of business.
Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
Built relationships with customers and community to establish long-term business growth.
Managed account relationship for assigned accounts as a primary point-of- contact for day to day issues, including ongoing communications.
Developed in-depth understanding of clients business in order to provide appropriate guidance to clients regarding companies services offered.
Road Show Manager, 05/2001 - 06/2016 Chicago Lighthouse – Chicago, IL,
* Interviewed, hired and trained all new Road Show Specialist
Improved staff morale and reduced employee turnover by 50%.
Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling.
*Improved staffing during busy periods by creating employee schedules and monitoring call-outs and incoming calls.
Conducted forecasting to determine possible changes and issues for influx of business.
Continuously encouraged all employees within Road Show department to present positive, exemplary image to customers.
Evaluated employee performance on a yearly basis and conveyed constructive feedback to improve skills.
Optimized processes and supervised 15 employees, including overseeing administration, budgeting, sales and scheduling protocols.
Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Directed training and retraining of employees to boost performance and enhance business results.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Effectively supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
Supervised and performed human resource management functions for 15 subordinates.
Call Center Manager, 05/1991 - 05/2001 Manhattan International Limousine – City, STATE,
Developed quality employees within call center to take over leadership positions.
Established and oversaw performance targets for call center associates.
Determined quality assurance benchmarks and set standards for improvement.
Established relationships and touch points with clients to promote retention.
Conducted performance reviews for all Reservation Specialists to reduce resolution times and improve customer satisfaction ratings.
Managed internal operational standards and productivity targets for Reservation and Customer Service Specialists.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Identified and diminished performance gaps by coaching and supervising 20 subordinates.
Reduced workflow inconsistencies by recruiting and hiring capable staff members.
Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
Improved staff morale and reduced employee turnover by 50%.
Recruited and developed 20 employees for the Reservations department.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Certificate in Business Management: Business Management, Expected in 06/1987 - Crown Business Institute - Brooklyn, NY, GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
