LiveCareer-Resume

global account manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Goal-oriented, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills
  • Decision Making
  • Detail-Oriented
  • Customer Complaint Resolution
  • Problem Solving
  • Relationship Building
  • Time Management
  • Verbal and Written Communication
  • Performance Evaluations
  • Customer Service
  • Operations Management
  • Proficient in use of computer, with accurate and efficient Data Entry Skills
  • Demonstrated experience operating within culture of accountability
Work History
Global Account Manager, 06/2016 - 03/2020
Cisco Systems, Inc. Rtp, NC,
  • Serviced accounts on regular basis to propose new products or services and maximize revenue.
  • Oversaw global product development and partner relationships, enabling footprint expansion into new markets.
  • Managed book of business worth $10,000,000 across 50 accounts.
  • Identified and analyzed key competitors and related products.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Managed accounts to retain existing relationships and grow share of business.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed account relationship for assigned accounts as a primary point-of- contact for day to day issues, including ongoing communications.
  • Developed in-depth understanding of clients business in order to provide appropriate guidance to clients regarding companies services offered.
Road Show Manager, 05/2001 - 06/2016
Chicago Lighthouse Chicago, IL,

* Interviewed, hired and trained all new Road Show Specialist

  • Improved staff morale and reduced employee turnover by 50%.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling.

*Improved staffing during busy periods by creating employee schedules and monitoring call-outs and incoming calls.

  • Conducted forecasting to determine possible changes and issues for influx of business.
  • Continuously encouraged all employees within Road Show department to present positive, exemplary image to customers.
  • Evaluated employee performance on a yearly basis and conveyed constructive feedback to improve skills.
  • Optimized processes and supervised 15 employees, including overseeing administration, budgeting, sales and scheduling protocols.
  • Estimated expected changes in business operations and made proactive adjustments to employee schedules and inventory levels to address needs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Effectively supervised staff of 15 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Supervised and performed human resource management functions for 15 subordinates.
Call Center Manager, 05/1991 - 05/2001
Manhattan International Limousine City, STATE,
  • Developed quality employees within call center to take over leadership positions.
  • Established and oversaw performance targets for call center associates.
  • Determined quality assurance benchmarks and set standards for improvement.
  • Established relationships and touch points with clients to promote retention.
  • Conducted performance reviews for all Reservation Specialists to reduce resolution times and improve customer satisfaction ratings.
  • Managed internal operational standards and productivity targets for Reservation and Customer Service Specialists.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and diminished performance gaps by coaching and supervising 20 subordinates.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Effectively supervised staff of 20 personnel by implementing company policies, protocols, work rules and disciplinary action.
  • Improved staff morale and reduced employee turnover by 50%.
  • Recruited and developed 20 employees for the Reservations department.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Certificate in Business Management: Business Management, Expected in 06/1987
-
Crown Business Institute - Brooklyn, NY,
GPA:
Status -

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Resume Overview

School Attended

  • Crown Business Institute

Job Titles Held:

  • Global Account Manager
  • Road Show Manager
  • Call Center Manager

Degrees

  • Certificate in Business Management

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