Highly qualified and results-driven professional, demonstrating solid interpersonal communication, conflict resolution and problem solving skills. Adept at mentoring and aligning personnel with company goals and objectives. Possess a positive attitude and exemplary work ethic. A well rounded background in all facets of business operations with an emphasis on optimizing internal performance. Currently seeking a position that will utilize skills and knowledge as follows:
Created critical KPIs to track and improve on-time delivery and cost of quality. Implemented 5S lean office program to to reduce time waste. Managed the implementation of new CRM and accounting software. Lead a project to document all overseas operating procedures. Utilized value stream mapping to improve our front end process reducing the need for additional employees. Reduced the hours required for drop shipping function by 50% by improving the process through software customizations.
Responsible for global key accounts with annual revenue of 3 million. Providing customer support from engineering through production and delivery. Developing long term relationships and growing share of business.
Managed all site related issues to include facilities, manufacturing, IT, equipment and personnel. Reporting to Director or operations in MA.
Developed and managed company COP's and ensured compliance to ISO certifications. Handled all quality related correspondence and implemented corrective actions as needed. Managed the manufacturing schedule for both material and personnel to ensure product lead times were met.
Managed the HR function of the company as well as provided administrative support to the CFO; month end reporting and analysis, scheduling and general office correspondence.
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