Global Account Manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
A highly creative well respected professional with solid background in the PCB electronics industry. Demonstrated experience in sales management, relationship building, organizational development, and strong technical capabilities. Motivated and passionate with the ability to manage multiple projects and meet deadlines. A dedicated work ethic combined with a commitment to excellence in all projects undertaken. A team player, with the skills and knowledge to work effectively with manufacturing, quality, engineering and senior management in accomplishing objectives. Exemplary communication and presentation skills. Global experience
  • Relationship Development 
  • Industry/Market Knowledge
  • Multinational & Multicultural experience
  • Account Management
  • Automotive & Industrial
  • Technical expertise
  • Engineering support
Core Accomplishments
  • D Negotiations - Dale Carnegie - "Effective Speaking" - Texas Instruments - "The Juran Training Program on Quality Improvement" - Electro-Wire Inc.
  • The Ford 8 D Problem Solving Training" Additional Information: - Have been active member of IPC since 1982 - From 2004-2014 a member of the IPC IMS/PCB Management Council Steering Committee - Instructor for IPC workshops on PWB Design and PWB Purchasing - Married with 2 daughters.
01/2016 to 05/2017 Global Account Manager Ceva Logistics U.S., Inc. | Plainfield, IN,
  • Job involved identifying and integrating new opportunities into the company customer base.
  • Primary focus was on 3 major customers with a TAM well north of 500M in pcb requirements
01/2004 to 01/2015 Global Account Manager Ceva Logistics U.S., Inc. | Romulus, MI,
  • Job involved overall account responsibility on a global basis for up to 3 of the top 20 accounts for a USD $1B company, including contract negotiations, program support, new business development, budgeting and forecasting, reporting directly to VP of Mkt Segment (Automotive & Industrial/Medical).
  • After multiple mergers, the job evolved to a hybrid position involving GAM responsibilities (high volume) and regionalized customer support, requiring a thorough understanding of prototype, NPI, high tech, and military markets (QTA, low/medium volume).
  • Twice was recipient of the "Presidents Board of Excellence" award.
  • As top sales executive as I was able to increase major account sales volume in excess of 50% per year for 5 consecutive years to 70% of customer TAM.
01/1994 to 01/2004 President National Multiple Sclerosis Society | Atlanta, GA,
  • Initially assumed responsibilities (as a 1 person operation) for approximately $3-4 million in sales within the continental US.
  • Over the next 10 years the US operation was expanded to 5 locations, East & West Coast service centers with customer service and technical support, plus offices in Michigan, Georgia, Texas and California.
  • Sales increased from 4M to 50M with an average annual growth of about 35%.
  • Functions such as real time Account Management, Customer Service, CAM Engineering support, DRC (design rule check), DFM (design for manufacture) presentations, onsite technical support warehousing, logistical support, VMI (vendor managed inventory) and same day quote support were developed to eliminate the time/distance/culture barriers of dealing with overseas manufacturing.Developed overall business approach to the US Market, cultivated and maintained senior level business relationships.
01/1992 to 01/1994 Technical Marketing Manager Sumo Logic, Inc. | Manchester, NH,
  • Was responsible for overseeing all phases of interfacing with new customers beginning with initial audits and/or surveys until eventual integration into the existing customer base.
  • This included acting as liaison between purchasing, quality and engineering, as well as managing the relationship across multiple levels of management from President or Director level and/or to production line functions, as need dictated.
  • Was very involved with management in developing the approach to new customers.
  • Each customer was diffeJessicat and our responses were modified to suit their needs.
01/1981 to 01/1992 Vice President of Technical Marketing & Quality Assurance Connectronics Inc (formerly Davco Printed Circuits Inc) | City, STATE,
  • In 1991, with the restructuring of the company, I assumed responsibility for the Sales organization and the marketing thrust of the company.
  • Sales force included Account Managers, Customer Service personnel, Technical Manager and 10 Manufacturers Rep firms with a total of 45 representatives in the field.
  • Worked with management to develop true cost of manufacturing and pricing program, including total variable cost, manufacturing overhead, selling/G&A and minimum pricing guidelines based on contribution to direct/fixed cost and % contribution to gross profit.
to Vice President Quality Control Manager Davco Printed Circuits Inc | City, STATE,
  • with responsibility of internal inspection areas;.
  • Within year was promoted to Quality Assurance Manager with overall responsibility for the Quality Organization.
  • Due to success at interfacing with customers the organization was reorganized and title was changed to Director of Technical Marketing and Quality Assurance.
  • The Technical Marketing role served as the primary representation for the company to the customer.
  • In this role a considerable effort in the form of travel as well as time was utilized in a very successful program to educate the customer and determine ways to improve both service and communications.
  • As the company grew so did responsibility, promoted to Vice President of Technical Marketing and Quality Assurance with additional responsibilities included reporting to and interfacing with the Board of Directors, creating and presenting the Marketing and Quality business plans.
  • Began company on the Journey to Excellence program by reducing permanent visual inspection areas and replacing them with audits.
Education and Training
Expected in Bachelor of Science | Mechanical Engineering FLORIDA ATLANTIC UNIVERSITY, Boca Raton, FL GPA:
Mechanical Engineering
Expected in | Mechanical Engineering UNIVERSITY OF FLORIDA, Gainesville, FL GPA:
Mechanical Engineering 
Expected in | Additional Education, , GPA:
  • Harvard Business School/Lax Sebenius 3
  • Dale Carnegie - “Effective Speaking”
  • Texas Instruments  “The Juran Training Program on Quality Improvement”
  • Electro-Wire Inc.  “The Ford 8 D Problem Solving Training”  
Account Management, approach, Automotive, budgeting, business plans, contract negotiations, Customer Service, customer support, Engineering support, focus, forecasting, gross profit, Harvard, inspection, inventory, Director, managing, marketing, Market, mergers, new business development, next, personnel, presenting, presentations, pricing, purchasing, Quality, Quality Assurance, real time, reporting, selling, Sales, surveys, technical support, warehousing

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Resume Overview

School Attended

  • Additional Education

Job Titles Held:

  • Global Account Manager
  • Global Account Manager
  • President
  • Technical Marketing Manager
  • Vice President of Technical Marketing & Quality Assurance
  • Vice President Quality Control Manager


  • Bachelor of Science

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