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Global Account Executive Resume Example

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Zoey
Osman-Faiq
Professional Summary

Motivated sales professional with over 6 years of successful work experience. Recognized consistently for performance excellence and contributions to success in all aspects. My numbers speak for themselves however, I do believe being a good salesperson is being people orientated and having a light and positive outlook. Common themes during my professional career are organization, relationship building, and always being ambiguous. Ambiguity has always been my strong suit. I've always been able to pivot any way need be with a smile on my face.

Skills
  • Account Management
  • B2B Sales
  • CRM
  • Customer service
  • Market
  • Negotiation
  • Networking
  • Public Relations
  • Lead prospecting
  • Revenue Generation
  • Project Organization
  • Relationship Development
  • Digital marketing expert
  • Facebook expertise
  • Google Ads
  • Campaign management
  • Advertising strategies
  • Strategic Planning
Education
University of North Carolina CharlotteCharlotte, NC05/2014Bachelor of Arts: Communication Studies, Public Relations
  • Received Epley Certificate of International Public Relations
  • Member of Zeta Tau Alpha Fraternity
Work History
WeWork- Global Account Executive
New York, NY07/2019 - Current
  • Manages over 50 global accounts in the Mid-Market segment (20-999 employees) and act as their main point of contact through the full customer lifecycle
  • Develop an individualized and strategic sales plan for each client to articulate WeWork's value proposition for C-Level executives across Finance, Real Estate, HR, and other departments as necessary
  • Built strong relationships to help manage the renewal process from negotiation to close, leveraging strong relationships with members to negotiate a healthy renewal or up-sell
  • Work cross-functionally with various global sales teams, local building teams, Real Estate, and Operations to maximize a positive experience for each account
  • Prospect future growth opportunities within dedicated book of business to help facilitate, service, and expedite growth in various markets depending on need
  • Demonstrated steady track record of achieving Account Management KPIs of account growth, total contract value, and attrition by leveraging Salesforce and Gainsight
  • Proactively managed client correspondence and recorded all tracking and communications.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.
  • Closed over $6 Million in 2020 amid COVID-19 and all other challenges
Amazon- Account Executive
New York, NY04/2017 - 07/2019
  • Sold non endemic (no physical products being sold on Amazon) advertising.
  • Used consultative sales techniques to pinpoint customers' advertising needs and close on short-term and long-term sales contracts.
  • Tasked with bringing in new Amazon Advertising Revenue in the non-endemic field (no physical products being sold on Amazon) Creatively resolved by conducting a one to many approach
  • Took initiative tackling the challenge headfirst. Fielded out new prospects and leads. Lead weekly informational webinars
  • Met with clients frequently, serving as contact between the client and creative/advertising team
  • Expert in Amazon DSP and Programmatic Advertising
  • Built strong relationships internally and externally by staying organized, focused, persistent and strategic
  • Not only was I tasked with bringing in new leads and revenue, I was also responsible for shepherding these campaigns from start to finish.
  • This included presenting creative proposals to clients for approval, making sure all components are in line with the brand as well as making the optimization as needed weekly on the client's behalf
  • Helped customers in determining design and layout of sold and spec ads.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.
  • Non Endemic only made up 4% of Advertising sales in 2017. In April of 2019, that number was 11%
  • Hit Yearly quota of $12.2 Million in Q3 (September 2017), ended year at $16.8 Million (Renewals + Prospecting)
  • Hit Yearly quota of $14.4 Million in Q3 (August 2018), ended year at $17.1 Million (Renewals + Prospecting)
  • Hit yearly quota of $8.6 Million in Q2 (April 2019) through strategic initiatives, persistence, and hard work (Prospecting Only)
Homeside Financial, NMLS 1443422- Loan Officer
Columbus, OH11/2015 - 03/2017
  • Main point of contact for borrowers from start to finish including obtaining documents and appropriate signatures, collecting fees, and answering all questions.
  • Handled on average 150 calls/week that led to at least 3 sales/week.
  • Developed database of confidential borrowers that led to 6 referrals a month.
  • Successfully closed average of 8 loans per month; $3,200,500.
  • Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Monitored social media and online sources for industry trends.
Columbus Blue Jackets- Season Sales Account Executive
Columbus, OH05/2014 - 11/2015
  • Responsible for the sale of new full season tickets, partial season ticket plans, group tickets, premium inventory
  • Exceeded daily calls and appointment expectations by over 200%
  • Identify new business opportunities by establishing professional and personal networks
  • Exceeded season revenue goal as well as stretch goal before opening night ($850,000 ; $1,350,500)
  • Prospect and qualify all potential sales opportunities with a main focus of B2B selling
  • Relationship building with current clients for cross-selling opportunities and referrals leading to new business
  • Provide excellent customer service skills and maintaining my book of business
  • Assist customer service efforts during renewal campaigns
  • Maintain and grow industry standard sales skills
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Resume Overview

Companies Worked For:

  • WeWork
  • Amazon
  • Homeside Financial, NMLS 1443422
  • Columbus Blue Jackets

School Attended

  • University of North Carolina Charlotte

Job Titles Held:

  • Global Account Executive
  • Account Executive
  • Loan Officer
  • Season Sales Account Executive

Degrees

  • Bachelor of Arts : Communication Studies, Public Relations

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