sales associate; consistently ranking in the 10%in sales with customer stratification about national average. Professional experience ranging from dealerships management, and team leader with the ability to develop and implement strategies and train professional staff. Motivational leader and effective team member. Eager to stay current and continue education, certified with the following manufactures' Chrysler, Jeep, Ram , Dodge.
- Initiative to work independently
- Strategic thinker Results Driven
- Experience in project finance
- F&Imp;I Front/Back Maximize Net Checks
- Troubleshooting Desking Deals & T.O. Customers
- Business development experience Closing Deals
- Expertise in bad credit finance GAPP and Warranties
Minor in [Human Resources]
Minor in [E-Commence]
Seattle, WA, 01/2018 -
Preowned Sales Associate/ BDC Internet Sales Manager Jan-March
Consistently in the top 3 performers for revenue and service monthly
Successfully converted internet leads into appointment and sales.
Successfully sent 70-100 emails and 70 phone calls a day
Presented customers with custom made videos walk around vehicle using email
Negotiated low interest rates with banks and lending institutions.
Sourced out vehicles matching customer preferences
Respond promptly to all customer needs and request
Fully explained warranty coverage and additional packages available.
Demo cars for customers, fueled, washed vehicles, plated, transported vehicles to customers homes office etc.
Pre-owned General Manager
(March 2018 to Present Day)
Increased sales and profits by 30%
Improved net revenue positive monthly cash flow
Focused training on customer satisfaction and loyalty.
Trained and mentored new sales associates
Increased CSI for company from 80% to 93%
Created a customer centered environment
Increased sales from 15 to 20 units per month.
Increased sales within the Internet Sales Department.
Introduced and trained employees to utilize an innovative computer system.
Schaumburg, IL, 06/2010 - 05/2017
- Maintained household inventory and maintenance schedules.
- Organized and prepared residential properties prior to high net worth clients’ arrival.
- Screened telephone calls and inquiries and directed them as appropriate.
- Coordinated overnight travel arrangements and accommodations.
Researched and collected options for the best pricing on hotels, flights and home furnishings. - Created expense reports using Microsoft Excel spreadsheets.
- Created presentations using Microsoft PowerPoint.
- Typed documents, updated websites and compiled information for meetings.
- Conducted extensive online and phone research.
- Organized work projects around client's house.
City, STATE, 08/2007 - 01/2009
- Greeted customers and Promoted store brand prepared nightly store banking deposits opened and closed the store procedures.
- Answered customers questions
Changed equipment over to new product. over the phone and in person. - Helped achieve company goals by supporting production workers. products vitamins, cosmetics.
- Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
- Ensured the most cost-effective production methods were employed.
- Monitored the production processes and adjusted schedules.
- Worked with managers to implement the company's policies and goals. Inspected finished products for quality and adherence to customer specifications.
- Reviewed the performance of subordinates.
City, STATE, 01/2006 - 01/2007
- Delivered excellent customer service by greeting and assisting each customer.
- Design and implemented customer satisfaction metrics.
- Stocked and restocked inventory when shipments were received.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Fulfilled customer shipping needs using UPS and USPS methods.
- Trained all new managers on store procedures and policies.
- Maintained daily record of all transactions.
- Trained staff to deliver outstanding customer service.
- Analyzed marketing information and translated it into strategic plans.
- Worked closely with the district manager to formulate and build the store brand.
- Contributed to merchandising ideas at team sale meetings.
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School Attended
- Everglades University
- Everglades University
Job Titles Held:
- General Sales Manager/BDC Internet Manager
- Assistant
- Nutritional Sales Operations Manger
- Operations Manager
Degrees
- MBA
- Bachelor of Science
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