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Plattner Automotive Group - General Sales Manager/BDC Internet Manager Resume Example

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GENERAL SALES MANAGER/BDC INTERNET MANAGER
Professional Profile

Self-Motivated,personable,professional sales associate; consistently ranking in the 10%in sales with customer stratification about national average. Professional experience ranging from dealership management, and team leader with the ability to develop  and implement strategies and train professional staff. Motivational leader and effective team member. Eager to stay current and continue education, certified with the following manufactures' Chrysler, Jeep, Ram , Dodge. 

Core Qualifications
  • Initiative to work independently
  • Strategic thinker Results Driven
  • Experience in project finance
  • F&I Front/Back Maximize Net Checks
  • Troubleshooting Desking Deals & T.O. Customers
  • Business development experience Closing Deals 
  • Expertise  in bad credit finance GAPP and Warranties
Education and Training
Everglades University|| Sarasota, FL||United States|2019 MBA: Business Administration

Minor in [Human Resources]
Everglades University|| Sarasota, FL||United States|2009 Bachelor of Science: Information Technology Management

Minor in [E-Commence]
Skills
  • People skills:  enthusiastic people person, advanced problem-solving, great organizational skills, Sales driven 
  • Sales Software: Salesforce.com, Oracle, SAP, EDI, AS400
  • Desking Deals Cox Automotive Brands include, Vinsolutions, Dealertrack,  
  • V-Auto, Manhiem, Kellyblue book, tools for scanning VIN 
  • Desktop Publishing Software: Photoshop, Photographing Vehicles 
  • Customer Service Software: Vinsolutions, Dealertrack, and Automate DMS, and Dealersocket, CRM.  
  • Photographing visual merchandising of units on ground online, Homenet, Vauto, Car.com Fuzion Zone website management and  Craigslist, Autotrader, Ebay Motors. Facebook marketplace
  • Typing 60WPM , phone, computer skills, auto video editing tools website editing
Experience
General Sales Manager/BDC Internet Manager |Plattner Automotive Group - Venice, FL|01/2018

Preowned Sales Associate/ BDC Internet Sales Manager Jan-March 


Consistently in the top 3 performers for revenue and service monthly

Successfully converted internet leads into appointment and sales.

Successfully sent 70-100 emails and 70 phone calls a day 

Presented customers with custom made videos walk around vehicle using email

Negotiated low interest rates with banks and lending institutions. 

Sourced out vehicles matching customer preferences 

Respond promptly to all customer needs and request 

Fully explained warranty coverage and additional packages available. 

Demo cars for customers, fueled, washed vehicles, plated, transported vehicles to customers homes office etc. 


Pre-owned General Manager 

(March 2018 to Present Day)

Increased sales and profits by 30% 

Improved net revenue positive monthly cash flow 

Focused training on customer satisfaction and loyalty.

Trained and mentored new sales associates

Increased CSI for company from 80% to 93%

Created a customer centered environment 

Increased sales from 15 to 20 units per month.

Increased sales within the Internet Sales Department.

Introduced and trained employees to utilize an innovative computer system. 
Assistant|Take Care Private Duty Home Health Care - Venice, FL|06/2010 - 05/2017
  • Maintained household inventory and maintenance schedules.
  • Organized and prepared residential properties prior to high net worth clients' arrival.
  • Screened telephone calls and inquiries and directed them as appropriate.
  • Coordinated overnight travel arrangements and accommodations.
    Researched and collected options for the best pricing on hotels, flights and home furnishings.
  • Created expense reports using Microsoft Excel spreadsheets.
  • Created presentations using Microsoft PowerPoint.
  • Typed documents, updated websites and compiled information for meetings.
  • Conducted extensive online and phone research.
  • Organized work projects around client's house.
Nutritional Sales Operations Manger|Health Nuts - Bayside, NY|08/2007 - 01/2009
  • Greeted customers and Promoted store brand prepared nightly store banking deposits opened and closed the store procedures.
  • Answered customers questions
    Changed equipment over to new product. over the phone and in person. 
  • Helped achieve company goals by supporting production workers. products vitamins, cosmetics.
  • Developed production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems.
  • Ensured the most cost-effective production methods were employed.
  • Monitored the production processes and adjusted schedules.
  • Worked with managers to implement the company's policies and goals. Inspected finished products for quality and adherence to customer specifications.
  • Reviewed the performance of subordinates.
Operations Manager|The Vitamin Shoppe - Watermill, NY|01/2006 - 01/2007
  • Delivered excellent customer service by greeting and assisting each customer.
  • Design and implemented customer satisfaction metrics.
  • Stocked and restocked inventory when shipments were received.
  • Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
  • Fulfilled customer shipping needs using UPS and USPS methods.
  • Trained all new managers on store procedures and policies.
  • Maintained daily record of all transactions.
  • Trained staff to deliver outstanding customer service.
  • Analyzed marketing information and translated it into strategic plans.
  • Worked closely with the district manager to formulate and build the store brand.
  • Contributed to merchandising ideas at team sale meetings.
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Resume Overview

Companies Worked For:

School Attended

  • Everglades University

Job Titles Held:

  • General Sales Manager/BDC Internet Manager
  • Assistant
  • Nutritional Sales Operations Manger
  • Operations Manager

Degrees

  • MBA : Business Administration
    Bachelor of Science : Information Technology Management

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