general sales manager resume example with 16 years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Accomplished Sales Manager offering 18 years of experience leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Skills
Training and coaching
Customer service and retention
Leadership and team building
Advertising and marketing
Regulatory understanding
Dealership operations
Goal attainment
Profitability improvement
Sales planning and implementation
Sales leadership
Budgeting and finance
Well-versed in contract law
Consultative and relationship selling
Market intelligence
Recruiting and hiring
Profit and revenue-generating strategies
Sales tracking
Financial records analysis
Market and competitive analysis
Sales process
Multidisciplinary team leadership
Promotional sales events
Social media savvy
Compelling leadership skills
Experience
05/2020 to Current
General Sales ManagerIheartmedia, Inc. – Virtual, NV,
Managed, hired and trained 8 high-performing sales and support team, maximizing overall profitability by setting benchmarks throughout budget development.
Reviewed inventory data on monthly basis to make adjustments, evaluate forecasts and meet demands.
Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
Utilized expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
Reviewed KPIs daily and implemented critical adjustments to increase performance for each metric.
Supported all sales team members to drive growth and development.
Decreased total overhead expenses by negotiating with vendors.
Identified weaknesses and implemented sales and business practices training to improve performance.
Mentored and directed employees by conducting one-on-one meetings with salespeople.
Hired and motivated team members, working closely with salespeople and customers to negotiate and close deals.
09/2018 to 05/2020
General ManagerCsm Corporation – Natick, MA,
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Implemented effective customer service surveys to encourage feedback.
Trained over 40 employees on business principles, best practices, protocol and system usage.
Built and maintained loyal, long-term customer relationships through effective account management.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Trained, managed and motivated employees to promote professional skill development.
Designed sales and service strategies to improve revenue and retention.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
05/2005 to 09/2018
General ManagerCsm Corporation – Clackamas, OR,
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Diminished financial discrepancies by monitoring quotes, production and material planning and bank reconciliations.
Delivered and implemented engagement, diversity and cultural programs using robust reporting tools to improve productivity and enhance staff morale.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Implemented effective customer service surveys to encourage feedback.
Trained over 40 employees on business principles, best practices, protocol and system usage.
Built and maintained loyal, long-term customer relationships through effective account management.
Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
Trained, managed and motivated employees to promote professional skill development.
Designed sales and service strategies to improve revenue and retention.
Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
Education and Training
Expected in 11/2018 to to
Bachelor of Science: Business Management University of The People - Pasadena, CA GPA:
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