General Sales Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Customer-oriented, strategic-thinking automotive professional offering over 17 years of experience in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

  • Training and coaching
  • Sales leadership
  • Dealership operations
  • Goal attainment
  • Leadership and team building
  • Profitability improvement
  • Advertising and marketing
  • Budgeting and finance
  • Customer service and retention
  • Sales planning and implementation
  • Profit and revenue-generating strategies
  • Sales tracking
  • Persuasive negotiations
  • Strong leadership skills
07/2004 to Current
General Sales Manager Massage Envy Downey, CA,
  • Stayed up-to-date on extensive company products and services.
  • Utilizing established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Utilizing expert negotiation, closing and marketing skills while ensuring dynamic customer response and follow-up.
  • Identifying weaknesses and implementing sales and business practices training to improve performance.
  • Reviewed KPIs daily and implementing critical adjustments to increase performance for each metric.
  • Maintained department profitability while controlling expenses and promoting customer satisfaction.
  • Mentored and directed employees by conducting one-on-one meetings with salespeople.
  • Established customer-centric focus throughout Shottenkirk culture to build loyalty and retention.
  • Hiring and motivating team members, working closely with salespeople and customers to negotiate and close deals.
  • Followed up with existing customers to generate new prospective buyers through referrals.
  • Decreased total overhead expenses by negotiating with vendors.
  • Supported all sales team members to drive growth and development.
  • Reviewed inventory data on day to day basis to make adjustments, evaluate forecasts and meet demands.
  • Encouraged team members to meet and exceed objectives by setting goals, tracking performance daily and implementing improvement strategies.
02/2012 to 04/2017
Sales Manager Martin Automotive Group Centerville, OH,
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
  • Boosted team morale and overall sales volume by creating employee incentive sales contests.
  • Maintained professional network of potential clients and business opportunities.
02/2009 to 02/2012
Finance Manager Abbott Laboratories Pittsburgh, PA,
  • Compiled, interpreted and verified crucial financial data, both actual and projected.
  • Developed business systems and structures to enhance accounting and financial duties.
  • Drove revenue for exterior and interior protection plans, boosting plan purchase rates.
  • Leveraged market trends and industry surveys to compile data for exploring revenue generating and growth opportunities.
  • Packaged financial agreements through cross-functional collaboration with controller and title clerk.
  • Collaborated with operations manager on staff compliance with all financial and banking regulations.
  • Reviewed client applications against established parameters to determine approval, rejection or modification requirements.
  • Sold service contracts, insurance and after-market products while continually tracking sales, developing goals and pitching new products.
  • Improved customer satisfaction ratings by employing conflict resolution techniques.
  • Decreased risk by analyzing loan submissions and implementing established guidelines and procedures.
  • Teamed with sales managers and sales consultants to create positive atmosphere, resulting in maximum profitability and customer satisfaction.
  • Accomplished revenue and profitability goals by applying extensive knowledge of bank and credit union programs as well as factors which produced best terms.
  • Approved and qualified applications for financing, closed sales contracts and cross-sold insurance products while complying with state laws.
  • Worked with regulatory representatives to complete accurate filings and maintain compliance.
07/2004 to 02/2009
Sales Consultant Slomin's, Inc. Miami, FL,
  • Landed new customer accounts through consistent combination of perseverance, dedicated cold calling and exceptional service.
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Responded to walk-in requests for financial assistance and devised personalized solutions.
  • Determined prospects' needs and crafted appropriate responses along with information on suitable products and services.
  • Leveraged market data and competitive insights to increase client profitability.
  • Implemented needs assessment mechanisms to identify demand for products and services.
  • Thoroughly researched automotive products to enhance knowledge of product market and competitors.
  • Generated sales across complete sales cycle process from prospecting through contract negotiations and closings.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Exceeded sales goals by leveraging strong customer service and relationship marketing skills.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
  • Responded to customer requests and questions regarding opening, closing and transferring account information to eliminate fraud.
  • Greeted incoming customers and provided expert sales and service to drive revenue.
Education and Training
Expected in 05/2002
High School Diploma:
Quincy Senior High School - Quincy, IL,

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Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
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Resume Overview

School Attended
  • Quincy Senior High School
Job Titles Held:
  • General Sales Manager
  • Sales Manager
  • Finance Manager
  • Sales Consultant
  • High School Diploma

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