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General Sales Manager Resume Example

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GENERAL SALES MANAGER
Professional Summary

Customer-oriented General Manager with 22 years' experience focused on increasing production, minimizing downtime and costs and maximizing overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering attention to detail and proven results leader who can make average employees good, good employees great and have everyone buy into the one team one goal mentality.

Skills
  • Coaching and mentoring
  • Timeline management
  • Recruitment
  • Budget development
  • Deadline-oriented
  • Effective leader
  • Organized
  • Goal attainment
  • Inventory management
  • Human resources management
  • Staff training/development
  • Budgeting
  • Efficient multi-tasker
  • Customer service-oriented
  • Operations Management
  • Relationship building
Work History
General Sales Manager, 09/1997 to 03/2008
Parks Ford – Wesley Chapel , FL
  • Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
  • Upheld all company policies and implemented standards in a fair manner.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on a daily basis and implementing improvement strategies.
  • Maintained weekly sales tracking and leadership reports to support operational enhancement and implement corrective actions.
  • Delivered a high level of service to clients to both maintain and extend the relationships for future business opportunities.
  • Maintained extensive knowledge of company products and services.
  • Organized promotional events and interacted with community to increase sales volume.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Led targeted training programs to educate staff on product benefits and service capabilities.
General Manager, 03/2008 to 02/2019
Jenkins Nissan Mitsubishi – Lakeland, FL
  • Increased operational efficiency by leading staff development and business planning.
  • Oversaw requirements, gaps analysis, training and development and implementation of new programs.
  • Ensured that each guest's experience was positive, memorable and consistent.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Built and oversaw team that was the #1 Nissan dealer in the country 3 consecutive years averaging 5500 new Nissan retail deliveries each year.
  • Established a new Franchise in Mitsubishi that climbed to #8 in the country for volume in only the first full year in business.
  • 11 consecutive year winner of the Owners First award for sales and service CSI.
  • Oversaw CSI that was in the top 10 in the country for both sales at Nissan and Mitsubishi.
  • Oversaw all advertising and coop guidelines and reimbursement for Nissan and Mitsubishi.
  • Established and oversaw sales and service team goals and and operations.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Oversaw day to day operations for both Nissan and Mitsubishi.
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
Platform Manager, 05/2019 to 06/2019
Fuccillo Nissan Clearwater & Orange Park – Clearwater/Orange Park, FLorida
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Directed training and retraining of employees to boost performance and enhance business results.
  • Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
  • Prepared quotes for new products and services and composed budgets.
  • Increased sales for the Clearwater and Jacksonville location 220% YOY
  • Increased CSI in sales and service by implementing processes and accountability.
  • Held weekly forecast meetings with both General Managers to ensure sales and service targets were being meet.
  • Established relationships with the OEM to grow business thru multiple coop programs.
General Manager, 07/2019 to 02/2020
Peterson Toyota Of Sarasota – Sarasota , Florida
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Developed effective business plans to align strategic decisions with long-term objectives.
  • Devised and deployed successful marketing strategies, dramatically boosting store ranking.
  • Enhanced and redefined organizational structure to maintain company's competitive edge across our PMA.
  • Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
  • Cut expenses by renegotiating current vendor contracts.
  • Increased sales efficiency that hit and exceeded target from SET.
  • Increased CSI in sales and service by implementing best practices and accountability.
  • Established a Internet Department with tasks processes and insight reports.
  • Established a Vehicle Exchange Department to convert service to sales customers.
  • Created a insight report to hold all advertisers accountable and maintain a correct ROI report.
  • Established community relationships to support local needs.
Education
High School Diploma: 1997
Land O' Lakes High School - Land O' Lakes, FL
Marketing Management : Marketing, 1997
Fred K. Marchman Technical College - New Port Richey, FL
References

Neil Bastion

Area GM Nissan North America

(773)490-6491


Melissa Kagen

Netsertive

(301)606-7159


Chris Wilson

Boston Scientific

(727)505-1617

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Resume Overview

Companies Worked For:

  • Parks Ford
  • Jenkins Nissan Mitsubishi
  • Fuccillo Nissan Clearwater & Orange Park
  • Peterson Toyota Of Sarasota

School Attended

  • Land O' Lakes High School
  • Fred K. Marchman Technical College

Job Titles Held:

  • General Sales Manager
  • General Manager
  • Platform Manager

Degrees

  • High School Diploma : 1997
    Marketing Management : Marketing , 1997

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