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General Sales Manager Resume Example

Resume Score: 80%

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GENERAL SALES MANAGER
Summary

Enthusiastic detail and goal oriented dedicated Business Professional with demonstrated sales management, finance and insurance as well as general business management experience with both automotive dealerships and lending institutions. A history of significant profit, volume and customer satisfaction achievements, which illustrate the ability to combine cost control, revenue growth and process improvements through effective staff training and motivation. Creates an environment of mutual trust and respect and demonstrates the highest ethical standards. Maintaining customer service integrity with the ultimate goals of earning customers for life.

Skills
  • Training and coaching
  • Advertising and marketing
  • Dealership operations
  • Automotive systems
  • Leadership and team building
  • Sales tracking
  • Inventory management
Experience
Big Spring Ford | Big Spring, TXGeneral Sales Manager03/2018 - 03/2020

I oversaw both the sales and finance departments initiatives, prepared reports daily to track the department's progress, work with and train salespeople on a daily basis including going through daily tasks in the CRM. Liaison between sales and service as well as the accounting office. Responsible for, securing loan approvals, managing relationships with lending institutions, and overseeing the

finance department. Developed appropriate forms that help get deals into finance more quickly and accurately. Responsible for CIT, including providing end of month numbers as well as monthly, yearly forecast and funding in under 10 days by increasing e-contracting to over 90% . Increased our compliance audit scores

from 80% to 90% then to 100%.

  • Managed both new and pre-owned inventory including getting rid of units over 365 days old
  • Improved our relationship with all lenders by submitting better qualities of applications, most importantly Ally maintaining Champions Plus status
  • Maintained above group average CSI
  • Managed all internet leads before assigning to salespeople
  • Got the dealership involved with the local community to improve the image and increase market share
  • Learned and managed retargeting to help us improve capturing more internet business
Exeter Finance Corp. | Irving, TXDealer Sales Manager07/2014 - 02/2018

I built relationships with local dealers by providing the highest quality customer service in the industry. Effectively managed and marketed local dealer relationships to achieve better quality, pricing and volume objectives. Followed up on approved deals. Logged dealer visits daily in CRM. Supported and

assisted team members in the Buying Center for our plan and execution daily and monthly. Assisted in underwriting, when necessary; and assisted in collecting buybacks, as needed. Communicated a weekly marketing schedule with Buying Centers operations. Communicated local market trends and remained aware of competitive programs as appropriate. Maintained thorough understanding of key

performance indicators relevant to position. Ensured compliance with Exeter's policies & procedures, safety, state and federal laws, regulations and standards.

  • Improved our relationship with all dealers in the San Antonio and Austin market.
  • Consistently in the top producers companywide with the smallest territory.
  • Increased application flow which increased captured loans which increased closure.
  • Stayed involved in funding which allowed deals to fund in a less than 3-day turn time.
Prestige Ford | Garland, TXFinance Director12/2012 - 07/2013

Coordinate all finance department initiatives, prepared reports daily to track the department's progress, as well as assist with overseeing the sales team. Served as liaison between the front and the backend operations. Responsible for, securing loan approvals, managing relationships with lending institutions, and overseeing the finance department. Developed appropriate forms that help get deals into finance more quickly and accurately. Responsible for CIT, including providing end of month numbers as well as monthly, yearly forecast and

funding in under 10 days. Signed up and developed relationships with new lenders to allow opportunity to get more loans approved. Pilot store for Ethos EMT program.

  • Improved our relationship with Ford credit, averaging over 75% NFMS and over 85% e-contracting.
  • Increased number of loans that helped strengthen our portfolio to get us off “trigger” with FMCC.
  • Triple Crown and President's award for 2012 and tracking for 2013.
  • Coach producers both with video and one on one to help them improve presentation and productivity.
  • Improved net to gross profit to over 80% average.
  • F&I CSI scores above 90% three-month average.
  • Increased backend average to over $1900.00 per copy as a department before pack.
Town East Ford | Mesquite, TXFinance Director and Sales Manager 10/2011 - 11/2011

Coordinated all finance department initiatives, prepared reports daily to track the department's progress, as well as assist with overseeing the sales team. Served as liaison between the front and the backend operations. Responsible for securing loan approvals, managing relationships with lending institutions, and overseeing the finance department. Developed appropriate forms that helped get deals into finance more quickly and accurately. Responsible for CIT, including providing end of month numbers as well as monthly and yearly forecast. Signed up and developed relationships with new lenders to allow opportunity to get more loans approved. Coach/Train finance managers both with video and one on one to help them improve presentation and productivity.

  • Developed relationship with Ford credit, averaging over 75% NFMS and over 85% e-contracting.
  • Implemented a process to track, maintain and improve CSI getting it down to under 15 days.
  • Achieved Executive status with Capital One.
  • Improved net to gross profit to over 90% average.
  • Increased backend average to over $1875.00 per copy as a department before pack.
Education and Training
University of Texas San Antonio | San Antonio, TXSome College (No Degree) in Business
Computer Efficiencies

Excel • PowerPoint • ADP • Reynolds & Reynolds • DealerTrack • RouteOne • CDK• Eleads • DEalerSocket

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Big Spring Ford
  • Exeter Finance Corp.
  • Prestige Ford
  • Town East Ford

School Attended

  • University of Texas San Antonio

Job Titles Held:

  • General Sales Manager
  • Dealer Sales Manager
  • Finance Director
  • Finance Director and Sales Manager

Degrees

  • Some College (No Degree) in Business

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